Protecting your online visits
Extra login security
Through a partnership with cybersecurity firm Symantec, we offer 2-factor authentication tokens at login, a technology that helps prevent someone from gaining illegal access to your accounts, even if they've guessed your username and password.
Symantec's Validation and ID Protection (VIP) Access token app will generate a random code that you'll be asked to enter each time you log in to your Fidelity account. That extra code makes it incredibly difficult for someone attempting to penetrate our already robust defensive measures. Learn more or download the application
This enhanced security feature is designed to protect certain transactions in your account, even if an unauthorized individual has stolen your password. It requires you to verify your identity using a randomized 6-digit code that can be sent to your mobile phone (or alternate phone number) via text message or automated phone call. See how two-factor authentication works
Security questions and answers
We may prompt you to answer one of your security questions when you log in from a new computer for the first time or when you change your password. This will block those trying to gain unauthorized access to your accounts. We allow you to create up to four security questions in Your ProfileLog In Required.
Username and password requirements
To help prevent unauthorized access, we prompt you to create a unique username and password when you first access your account. The strongest passwords are long and employ a mix of numbers, upper and lower case letters, and special characters. Learn more about updating your password
At Fidelity, convenience and safety of your account is of utmost importance. To help lessen the chance of unauthorized access of your account, we'll automatically log you off after observing a period of inactivity.
Your account activity is hidden from prying eyes as it travels over the Internet to our servers thanks to our strong 128-bit, two-way data encryption. This is the strongest encryption technology available to us. Look for the "https:" at the beginning of the web address to know it's working. You'll see it even before you log in.
You can send our customer service team secure, encrypted messages once you're logged in to our website. Never send us information regarding your accounts unless it's through this secure channel. Have a question you need to send securely? Send us a secure message
We will never ask for your confidential data like account numbers, username and passwords via email. When we do email you, we digitally sign all customer emails so that you can verify that the message isn't forged or altered.
Security alert texts
We've enabled text notifications for certain security transactions. If you'd like to benefit from text alerts, add your mobile number to your Profile. If you've already added your mobile number—thanks, you're all set to receive text alerts.