Our security measures

We employ the most sophisticated technologies and best practices available to make sure your sensitive information and accounts are well protected online, over the phone, and in person.

Protecting your online visits

Strong username and password requirements
We prompt you to create a unique username and password when you first access your account. Learn more about updating your password

Extra login security using 2-factor authentication (2FA)
To keep your accounts safer, we offer 2FA as an extra layer of security that can be added to your account to restrict someone from logging in—even if they have access to your username and password. Find out more about 2FA and how it works

Security questions and answers
Security questions add an extra layer of identification and block those trying to gain unauthorized access to your accounts. Create up to 4 of them at your Security CenterLog In Required.

Secure email
Send our associates secure, encrypted messages about your accounts once you're logged in to Fidelity.com. Send us a secure messageLog In Required

Note: Never send information regarding your accounts unless it's through this secure channel—and we'll never ask for confidential data like account numbers, usernames, or passwords via email.

Security alert texts
We've enabled email, text, and online notifications for certain transactions to inform you in real time about events that can have a security or fraud impact on your Fidelity accounts. Please make sure your contact information is up to date by visiting your ProfileLog In Required so you don't miss any important communications.

Protecting your phone interactions

Fidelity MyVoice®
Our voice recognition technology ensures that your calls are more convenient and secure, with no need to enter PINs or passwords. Learn more about Fidelity MyVoice®

Protecting you at our offices

Customer verification, restricted customer data access, and fraud detection
No matter where you visit us, we always verify your identity before granting access to your accounts. Employee access to your customer data is limited to a “need-to-know” basis, and we monitor all transactions for suspicious and unusual behavior.

Security at our branches and offices
We vigilantly monitor all work areas in order to prevent theft or unauthorized use of your sensitive information. In addition, authorized personnel can only enter work areas through use of a security badge.

Employee education
We make sure that our employees know and adhere to our security policies. We require periodic training for all personnel, and those who work directly with customers receive extra training on the latest methods used by criminals to perpetrate identity theft.