Easier access for everyone

Accessibility and universal usability are an important part of meeting your financial needs.

On our website

We are committed to making our websites and mobile apps easy for everyone to use. Whether you're using a magnifier, screen reader, gaze tracker, or a sip and puff device, you should be able to find what you want.

To do this, we strive to meet the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines 2.0 at level AA or better. We also conduct periodic research with customers of various abilities and ages to learn how to improve our sites.

Improving your experience on Fidelity.com

We recommend the following for all Fidelity.com visitors, especially those using assistive technology:

Tips for using your browser more effectively

  • Use the most current version of your web browser

    The latest versions of browsers (Internet Explorer®, Safari®, Firefox®, ChromeTM) generally perform best with websites like ours.

  • Maximize your browser window

    This will help you see as much content and functionality as possible. Our sites are responsive, which means our content and layout adjust to fit the width of your browser window asit changes. (Some content may reorient itself or get hidden as you resize the width of your browser window.)

    Maximize your browser in one of these ways:

    • Use browser buttons to minimize, maximize, or close your browser window. On PCs, the Maximize button is in the upper right of your browser window. On Macs, the Maximize button is green and is in the upper left of your browser window.
    • You can also use the keyboard. On a PC, hold down the Alt key while you press the spacebar. Then press the "x" key to select Maximize. On a Mac, hold down the Control and Command keys while you press the "F" key to view in full screen. On some versions of Macs, you may need to set up a specific keyboard shortcut to do this.
  • Zoom in to make reading easier

    Your browser "Zoom" feature enlarges or shrinks all content, including text, images, and videos. "Zooming in" is useful if you're having trouble reading a page. "Zooming out" is useful if you want to see more of a web page at a time or reduce the amount of vertical scrolling.

    • On a PC, you can zoom in by holding down the Control (Ctrl) key and pressing the plus key (+) as many times as you want. Zoom out by holding down the Ctrl key and pressing the minus (-) key.
    • On a Mac, you can zoom in by holding down the Command (Cmd) key and pressing the plus key (+) as many times as you want. Zoom out by holding down the Cmd key and pressing the minus (-) key.

    Tips:

    • You can also hold the Ctrl (PC) or Cmd (Mac) key and scroll the mouse wheel to zoom in and out.
    • Press Ctrl (PC) or Cmd (Mac) and the zero key (0) to return your zoom level back to the default, which is 100%.

Tips for navigating using a screen reader

Additional information

The W3C's Web Accessibility Initiative has this useful resource about improving your online experience: Better Web Browsing: Tips for Customizing Your Computer

In our Investor Centers

Our Investor Centers strive to incorporate barrier-free physical access for all visitors.

Do you want to communicate with us in American Sign Language (ASL), another language, or exclusively in writing when you visit one of our Investor Centers? No problem. Contact your local Investor Center or call 1-800-343-3548 to give us advance notice, and we'll arrange it.

By mail or phone

You can request monthly statements in either Braille or large print. See a large print statement example (PDF)

We also offer large print, raised guideline checks. These checks are larger (8.125 inches by 3 inches) with embossed lines that you can feel. Choose from wallet or duplicate style. See a large print, raised line check example

To request large print or Braille statements or raised line checks, contact your local Investor Center or call 1-800-343-3548.

We want to hear from you

If you encounter any issues, have questions or feedback, or want to request an accommodation, please let us know.

Chat with an Investment Professional

For technical access issues, choose Technical help in the Topic drop down after entering your contact information.

Call us
Phone: 1-800-343-3548
TTY/TDD: 800-544-0118

We accept Video Relay Service (VRS) calls.

Send mail
Fidelity Investments
100 Howe Drive, H2NK
Covington, KY 41015