Easier access for everyone

Accessibility and universal usability are an important part of meeting your financial needs.

Accessibility Statement of Intent

  • Fidelity's Accessibility Value Statement

    Office of Customer Accessibility
    Fidelity Investments is committed to ensuring that our products and services are accessible and usable by people of all abilities. This includes websites, email communications, online applications, documents, and live customer interactions over the phone or through face-to-face meetings.

    • For all digital communications, Fidelity strives to meet the Web Content Accessibility Guidelines (WCAG 2.1) at Level AA as standard, and to provide appropriate channels of communication for feedback about accessibility from the public on Fidelity.com and NetBenefits.com.
    • For all paper communications, Fidelity strives to provide alternative format statements like large print, braille, and audio.
    • For all live interactions, whether face-to-face, over the phone, or on chat Fidelity strives to accommodate customer preferences for assistive technologies. Customer-facing associates are prohibited from refusing service to a customer based on a disability or a preference for an assistive technology.
    • For all Fidelity employees, we strongly encourage the completion of a voluntary 12-minute disability etiquette training so that every person has empathy and compassion for another’s communication preference. Additionally, all employees are asked to share accessibility-related feedback to the Office of Customer Accessibility at OCA@FMR.com. We also recommend familiarizing yourself with the reasonable accommodations for disability policy.
    • Associates in Procurement and Vendor Management functions strive to ensure that products and services provided by Electronic and Information Technology (EIT) vendors are accessible to our associates and customers who prefer or rely upon assistive technologies like screen readers and video relay services.
    • Our Corporate Real Estate Partners strive to complete regular reviews of our physical facilities to assess accessibility and universal design principles. This includes Fidelity phone centers, corporate offices, and branches in the United States.
    © 2019 FMR LLC. All rights reserved.
    872687.2.0

On our website

We are committed to making our websites and mobile apps easy for everyone to use. Whether you're using a magnifier, screen reader, gaze tracker, or a sip and puff device, you should be able to find what you want.

To do this, we strive to meet the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines 2.1 at level AA or better. We also conduct periodic research with customers of various abilities and ages to learn how to improve our websites.

Improving your experience on Fidelity.com

We recommend the following for all Fidelity.com visitors, especially those using assistive technology:

Tips for using your browser more effectively

  • Use the most current version of your web browser

    The latest versions of browsers (ChromeTM, Safari®, Firefox®, Internet Explorer®) perform best with our websites.

  • Maximize your browser window

    This will help you see as much content and functionality as possible. Our websites are responsive, which means our content and layout adjust to fit the width of your browser window as it changes. (Some content may reorient itself or get hidden as you resize the width of your browser window.)

    Maximize your browser in one of these ways:

    • Use browser buttons to minimize, maximize, or close your browser window. On PCs, the Maximize button is in the upper right of your browser window. On Macs, the Maximize button is green and is in the upper left of your browser window.
    • You can also use the keyboard. On a PC, hold down the Alt key while you press the spacebar. Then press the "X" key to select Maximize. On a Mac, hold down the Control and Command keys while you press the "F" key to view in full screen. On some versions of Macs, you may need to set up a specific keyboard shortcut to do this.
  • Zoom in to make reading easier

    Your browser Zoom feature enlarges or shrinks all content, including text, images, and videos. "Zooming in" is useful if you're having trouble reading a page. "Zooming out" is useful if you want to see more of a web page at a time or reduce the amount of vertical scrolling.

    • On a PC, you can zoom in by holding down the Control (Ctrl) key and pressing the plus key (+) as many times as you want. Zoom out by holding down the Ctrl key and pressing the minus key (-).
    • On a Mac, you can zoom in by holding down the Command (Cmd) key and pressing the plus key (+) as many times as you want. Zoom out by holding down the Cmd key and pressing the minus key (-).

    Tips:

    • You can also hold the Ctrl (PC) or Cmd (Mac) key and scroll the mouse wheel to zoom in and out.
    • Press Ctrl (PC) or Cmd (Mac) and the zero key (0) to return your zoom level back to the default, which is 100%.

Tips for navigating using a screen reader

  • Navigate by headings

    Get a sense for how the page is structured and jump to different page sections using screen reader heading commands. Here are some screen reader heading commands that may be useful:

    JAWS for Windows® screen reading software

    Action Command
    Next (previous) heading H (Shift + H)
    Headings list Insert + F6

    NVDA

    Action Command
    Next (previous) heading H (Shift + H)
    Headings list Insert + F7 for Elements list, then choose Headings

    Zoomtext® Magnifier

    Action Command
    Next (previous) heading H (Shift + H)
    Next (previous) heading level 1-6 1-6 + H (1-6 + Shift + H)
    Headings list Insert + F7 for Page Navigation dialog, then choose Headings

    AppleTM VoiceOver on Mac®

    VoiceOver uses the Control and Option keys before each command. This is referred to as "VO" below.

    Action Command
    Next (previous) heading VO + Command + H (Shift + VO + Command + H)

    AppleTM VoiceOver on iPad® and iPhone®

    Action Command
    Next (previous) heading Choose Headings from the rotor, then swipe down or up

    AndroidTM TalkBack

    Action Command
    Next (previous) heading Swipe up or down to cycle through navigation settings, choose Headings, then swipe left and right.
    Next (previous) heading Swipe up, then right to open the Local Context Menu, then choose Headings
  • Use table reading commands

    Being familiar with table reading commands will improve your experience on any financial website. Here are some screen reader table commands that may be useful:

    JAWS for Windows® screen reading software

    Action Command
    Next (previous) table T (Shift + T)
    Navigate cells Ctrl + Alt + arrow keys
    Read current cell Ctrl + Alt + Numpad 5
    Read current row Insert + Shift + up arrow
    Read current column Insert + Shift + Numpad 5
    Move to first or last cell in column Ctrl + Alt + Shift + up or down arrow
    Move to first or last cell in row Ctrl + Alt + Shift + left or right arrow
    Move to first cell in table Ctrl + Alt + Home
    Move to last cell in table Ctrl + Alt + End

    Zoomtext® Magnifier

    Action Command
    Next (previous) table T (Shift + T)
    Beginning of table Left bracket followed by T
    End of table Right bracket followed by T
    Navigate cells Insert + Windows + arrow keys
    Move to start or end of row Ctrl + Insert + Windows + left or right arrow
    Move to top or bottom of column Ctrl + Insert + Windows + up or down arrow
    Options for reading column and row headers (none, one, or both) Ctrl + Shift + H

    NVDA

    Action Command
    Next (previous) table T (Shift + T)
    Navigate cells Ctrl + arrow keys

    AppleTM VoiceOver on Mac®

    Note: VoiceOver uses the Control and Option keys before each command. This is referred to as VO below.

    Action Command
    Next (previous) table VO + Command + T (Shift + VO + Command + T)
    Navigate cells VO + arrow keys
    Read current header VO + C
    Read from VO cursor to end of row VO + R
    Read from VO cursor to bottom of column VO + R + C

    AppleTM VoiceOver on iPad® and iPhone®

    Action Command
    Next (previous) table Choose Tables via the Rotor, then swipe down or up
    Navigate table cells Swipe right, left, up, down

    AndroidTM TalkBack

    Note: TalkBack may not announce column and row headers in Chrome, but will in Firefox.

    Action Command
    Navigate table cells from left to right Swipe left or right
    Navigate table cells up, down, left, right Explore by touch
  • Get a sense for how our site is structured

    Fidelity.com is organized into 5 sections:

    • Accounts & Trade
    • Planning & Advice
    • News & Research
    • Investment Products
    • Why Fidelity

    Choosing one of these options from our main navigation will display a sub-menu that links you to specific pages in each section. You can return to the home page from most pages by selecting the Fidelity.com Home link (our linked logo that sits at the top of most pages).

Additional information

The W3C's Web Accessibility Initiative has this useful resource about improving your online experience: "Better Web Browsing: Tips for Customizing Your Computer"

In our Investor Centers

Our Investor Centers strive to incorporate barrier-free physical access for all visitors.

Do you want to communicate with us in American Sign Language (ASL), another language, or exclusively in writing when you visit one of our Investor Centers? With advance notice and at no cost, we can schedule American Sign Language (ASL) interpreters.

Our Investor Centers also have on-demand video conference capability with certified interpreters for these 36 languages:

Albanian, American Sign Language (ASL), Arabic, Armenian, Bengali, Burmese, Cantonese, Farsi, French, German, Greek, Haitian Creole, Hebrew, Hindi, Hmong, Italian, Japanese, Karen, Khmer, Korean, Laotian, Lithuanian, Malay, Mandarin, Nepali, Polish, Portuguese, Punjabi, Romanian, Russian, Somali, Spanish, Tagalog, Thai, Turkish, and Vietnamese.

Contact your local Investor Center or call 800-343-3548 to schedule an in-person interpreter, or to confirm that video interpreters for the language you want will be available during your visit.

By phone

711 for Telecommunications Relay Service
Telecommunications Relay Services permit persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities.

To make using TRS as simple as possible, clients can dial 711 to be automatically connected to a TRS operator. Dialing 711, both voice and TRS users can initiate a call from any telephone, anywhere in the United States.

Alternative formats

You can request monthly statements in either Braille or large print. See a large print statement example (PDF)

We also offer large print, raised guideline checks. These checks are larger (8.125 inches by 3 inches) with embossed lines that you can feel. Choose from wallet or duplicate style. See a large print, raised line check example

To request large print or Braille statements or raised line checks, contact your local Investor Center or call 800-343-3548.

We want to hear from you

If you encounter any accessibility issues, please let us know.

Chat with a representative
For technical access issues, choose Technical help in the Topic dropdown after entering your contact information

Email us
Choose "Ask a technology-related question" in the Topic dropdown, put Accessibility in the Subject line, and let us know how we can help.

Call us
Phone: 800-343-3548
We accept Video Relay Service (VRS) calls.

Send mail
Fidelity Office of Customer Accessibility
Fidelity Investments
100 Howe Drive, HS1I
Covington, KY 41015