Easier access for everyone
Accessibility and universal usability are an important part of meeting your financial needs.
Accessibility Statement of Intent
On our website
We are committed to making our websites and mobile apps easy for everyone to use. Whether you're using a magnifier, screen reader, gaze tracker, or a sip and puff device, you should be able to find what you want.
To do this, we strive to meet the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines 2.1 at level AA or better. We also conduct periodic research with customers of various abilities and ages to learn how to improve our websites.
Improving your experience on Fidelity.com
We recommend the following for all Fidelity.com visitors, especially those using assistive technology:
Additional information
The W3C's Web Accessibility Initiative has this useful resource about improving your online experience: "Better Web Browsing: Tips for Customizing Your Computer"
In our Investor Centers
Our Investor Centers strive to incorporate barrier-free physical access for all visitors.
Do you want to communicate with us in American Sign Language (ASL), another language, or exclusively in writing when you visit one of our Investor Centers? With advance notice and at no cost, we can schedule American Sign Language (ASL) interpreters.
Our Investor Centers also have on-demand video conference capability with certified interpreters for these 36 languages:
Albanian, American Sign Language (ASL), Arabic, Armenian, Bengali, Burmese, Cantonese, Farsi, French, German, Greek, Haitian Creole, Hebrew, Hindi, Hmong, Italian, Japanese, Karen, Khmer, Korean, Laotian, Lithuanian, Malay, Mandarin, Nepali, Polish, Portuguese, Punjabi, Romanian, Russian, Somali, Spanish, Tagalog, Thai, Turkish, and Vietnamese.
Contact your local Investor Center or call 800-343-3548 to schedule an in-person interpreter, or to confirm that video interpreters for the language you want will be available during your visit.
By phone
711 for Telecommunications Relay Service
Telecommunications Relay Services permit persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities.
To make using TRS as simple as possible, clients can dial 711 to be automatically connected to a TRS operator. Dialing 711, both voice and TRS users can initiate a call from any telephone, anywhere in the United States.
Alternative formats
You can request monthly statements in either Braille or large print. See a large print statement example (PDF)
We also offer large print, raised guideline checks. These checks are larger (8.125 inches by 3 inches) with embossed lines that you can feel. Choose from wallet or duplicate style. See a large print, raised line check example
To request large print or Braille statements or raised line checks, contact your local Investor Center or call 800-343-3548.
We want to hear from you
If you encounter any accessibility issues, please let us know.
Chat with a representative
For technical access issues, choose Technical help in the Topic dropdown after entering your contact information
Email us
Choose "Ask a technology-related question" in the Topic dropdown, put Accessibility in the Subject line, and let us know how we can help.
Call us
Phone: 800-343-3548
We accept Video Relay Service (VRS) calls.
Send mail
Fidelity Office of Customer Accessibility
Fidelity Investments
100 Howe Drive, HS1I
Covington, KY 41015