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important information Our call volumes are currently unusually high, and wait times may be long. Our Virtual Assistant may be able to help you with simple transactions and troubleshooting, or try our frequently asked questions.

General questions


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Workplace questions

401(k), 403(b), or other employer-sponsored benefits with Fidelity


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Securely communicate with your advisor, submit documents, and report issues that aren't time sensitive. Due to currently high volumes, responses to general questions may take longer than usual.

Report fraud

If you think you've received a suspicious email or feel your account may be compromised, contact us and take these important steps.

Branch locations

In light of Covid-19, we encourage you to do business with us online whenever possible. If you do need to visit a Fidelity Investor Center, find locations and contact information for a branch near you.

Mailing addresses

Need to mail a form or other documentation to Fidelity? Find the right US mailing address for your situation.

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