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Representatives are standing by to help, any time of the day or night.

For general and account-specific questions
Current customers: You'll be asked to enter your username and password using the keypad on your phone. You can save time by translating letters into numbers now. For example, if your username is FredB27, you would enter 3733227. For special characters, use an asterisk.
All domestic phone numbers
Phone numbers for customers traveling abroad
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Questions about your 401(k), 403(b), or other employer-sponsored benefits with Fidelity?

Call us at 800-835-5097 or visit our Customer Service pageLog In Required on NetBenefits®.

Due to currently high volumes, response times to general questions may be longer than usual. Your financial advisor, annuities team, or technical support will reply within 24-48 hours (M-F).