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Mutual Funds and Mutual Fund Investing - Fidelity Investments

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Customer Service Overview

Fidelity phone numbers

Current customers: You'll be asked to enter your username and password using the keypad on your phone. Here's how

Enroll in Fidelity MyVoice^SM and you'll no longer have to enter a password when calling. Learn more

800-343-3548

These departments have specific phone numbers

401(k), 403(b), 457, health plans, pension, HR/payroll, and Workplace benefit plans

Mon.–Fri., 8:30 a.m. to 8:30 p.m. ET

NetBenefits^® representative 800-835-5097
TTY services

Available 24/7

For the deaf or hard of hearing 800-544-0118
Fidelity Automated Service Telephone (FAST^®)

Available 24/7

Fidelity Automated Service Telephone (FAST^®)

Learn more
800-544-5555
International trading

Mon.–Fri., 5 a.m. to 7 p.m. ET

International trading representative 800-544-2976
Managed Accounts

Mon.–Fri., 8 a.m. to 7 p.m. ET

Fidelity managed account representative 800-544-3455

ATM/debit and credit cards

Available 24/7

Fidelity^® Debit Card Fidelity Debit Card Services	800-323-5353
Fidelity^® Rewards Visa Signature^® Credit Card Elan Financial Services	888-551-5144
Fidelity HSA^® Debit Card Fidelity Debit Card Services	888-377-0323

Fidelity Charitable planning

Mon.–Fri., 8:30 a.m. to 8:00 p.m. ET

Existing Fidelity Charitable accounts 800-952-4438

New Fidelity Charitable accounts 800-262-3518
Annuities

Mon.–Fri., 8 a.m. to 8 p.m. ET

Existing annuities 800-634-9361

AnnuityLink^® automated service telephone 800-634-9361

New annuities 800-345-1388
Term life insurance

Existing policies

Mon.–Wed., 8 a.m. to 8 p.m. ET
Th–F, 8 a.m. to 5 p.m. ET
888-343-8376, enter 3

New policies

Mon.–Fri., 8 a.m. to 8 p.m. ET
800-642-6904

452223.33.0

How to enter your username and password

Usernames and passwords containing letters need to be translated to numbers to enter them in a Fidelity phone system. Use your telephone keypad to convert the letters to numbers. There is no case sensitivity. Substitute an asterisk (*) for all special characters. Here's an example:

This illustration shows a typical telephone keypad layout. To enter a username, for example, Smith123, press 7-6-4-8-4-1-2-3.

Existing Fidelity Charitable accounts	800-952-4438
New Fidelity Charitable accounts	800-262-3518

Existing annuities	800-634-9361
AnnuityLink^® automated service telephone	800-634-9361
New annuities	800-345-1388

Existing policies Mon.–Wed., 8 a.m. to 8 p.m. ET Th–F, 8 a.m. to 5 p.m. ET	888-343-8376, enter 3
New policies Mon.–Fri., 8 a.m. to 8 p.m. ET	800-642-6904

Mutual Funds and Mutual Fund Investing - Fidelity Investments

Fidelity phone numbers

Call us 24/7, tell us what you're looking for, and we'll get you to the right person

800-343-3548

These departments have specific phone numbers

Stay Connected

How to enter your username and password

Important Information