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Mutual Funds and Mutual Fund Investing - Fidelity Investments

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Customer Service Overview

Fidelity phone numbers

Enroll in SimpliSpeak^SM and you'll no longer have to enter a password when calling. Learn more

We accept TRS and VRS relay service calls. Learn more about relay services

800-343-3548

These departments have specific phone numbers

401(k), 403(b), 457, health plans, pension, HR/payroll, and Workplace benefit plans

Mon.–Fri., 8:30 a.m. to 8:30 p.m. ET

NetBenefits^® representative 800-835-5097
Fidelity Automated Service Telephone (FAST^®)

Available 24/7

Fidelity Automated Service Telephone (FAST^®)

Learn more
800-544-5555
International trading

Mon.–Fri., 5 a.m. to 7 p.m. ET

International trading representative 800-544-2976
Managed Accounts

Mon.–Fri., 8 a.m. to 7 p.m. ET

Fidelity managed account representative 800-544-3455

ATM/debit and credit cards

Available 24/7

Fidelity^® Debit Card Fidelity Debit Card Services	800-323-5353
Fidelity^® Rewards Visa Signature^® Credit Card Elan Financial Services	888-551-5144
Fidelity HSA^® Debit Card Fidelity Debit Card Services	888-377-0323

Fidelity Charitable planning

Mon.–Fri., 8:30 a.m. to 8:00 p.m. ET

Existing Fidelity Charitable accounts 800-952-4438

New Fidelity Charitable accounts 800-262-3518
Annuities

Mon.–Fri., 8 a.m. to 8 p.m. ET

Existing annuities 800-634-9361

AnnuityLink^® automated service telephone 800-634-9361

New annuities 800-345-1388
Term life insurance

Existing policies

Mon.–Wed., 8 a.m. to 8 p.m. ET
Th–F, 8 a.m. to 5 p.m. ET
888-343-8376, enter 3

New policies

Mon.–Fri., 8 a.m. to 8 p.m. ET
800-642-6904

452223.33.0

How to enter your username and password

Usernames and passwords containing letters need to be translated to numbers to enter them in a Fidelity phone system. Use your telephone keypad to convert the letters to numbers. There is no case sensitivity. Substitute an asterisk (*) for all special characters. Here's an example:

This illustration shows a typical telephone keypad layout. To enter a username, for example, Smith123, press 7-6-4-8-4-1-2-3.

Customers who are deaf, hard of hearing, or have a speech impairment:

Use your preferred technology and dial 711 to contact us using the FCC Telecommunications Relay Service (TRS)
or
Users of American Sign Language may use their preferred provider to contact us using Video Relay Service (VRS).

TRS is provided by the Federal Communications Commission (FCC).
Learn more about TRS

Existing Fidelity Charitable accounts	800-952-4438
New Fidelity Charitable accounts	800-262-3518

Existing annuities	800-634-9361
AnnuityLink^® automated service telephone	800-634-9361
New annuities	800-345-1388

Existing policies Mon.–Wed., 8 a.m. to 8 p.m. ET Th–F, 8 a.m. to 5 p.m. ET	888-343-8376, enter 3
New policies Mon.–Fri., 8 a.m. to 8 p.m. ET	800-642-6904

Mutual Funds and Mutual Fund Investing - Fidelity Investments

Fidelity phone numbers

Call us 24/7, tell us what you're looking for, and we'll get you to the right person

800-343-3548

These departments have specific phone numbers

How to enter your username and password

Customers who are deaf, hard of hearing, or have a speech impairment: