Fidelity Go^®

FAQs

• How does Fidelity Go^® work?

  With Fidelity Go^® you’ll start by telling us about yourself and your individual financial goals. Then we’ll suggest an investment strategy for your account. We'll then manage your money in accordance with your goals, helping you track your progress along the way. Once your account is open, you can add money to it. We'll start by offering you the chance to make an initial deposit, in the same amount you told us you were going to start with when you created your profile. If you told us you were going to make recurring deposits, we'll prompt you to add those next. But don't worry if you want to put those off until later—you can set those up at any time.

  We'll then monitor and adjust your investment strategy over time based on the updates you make to your information and the other information we may have on file for your account.

  Personal financial coaching:

  All customers have access to our online planning tools, and once your account reaches a balance of $25,000, we have trained advisors who can help guide you through your options. We’ll provide you with support to help you stay in control of your finances.

  Whether you need help creating a budget, paying down debt, retirement planning, or investing for your future, you’ll have the comfort of knowing that 1-on-1 advice from Fidelity is just a coaching call away.

  Annual reviews:

  Life takes turns—and we want to know all about them. Each year, we’ll check in with you to ask if anything major in your life has changed. If necessary, we’ll adjust your investment strategy to fit with your new situation.

  And remember, this is a relationship. So, as your needs change, let us know and we can help by making changes consistent with your new goal. You don’t need to wait until your annual review to contact us!

• How much does Fidelity Go^® cost?

  Fidelity Go^® offers tiered pricing based on your account balance. You'll pay no advisory fee for a balance under $25,000, or 0.35% per year for any balances of $25,000 and over. Either way, there are no trading fees, transaction fees, or rebalancing fees.

• What's the minimum initial investment to open a Fidelity Go^® account?

  There is no minimum initial investment to open a Fidelity Go account! Once your account hits $10 we'll start investing for you according to the investment strategy you've chosen. The minimum account balance to access financial coaching with our trained advisors is $25,000.

• What's a robo advisor?

  A robo advisor is an affordable digital financial service that uses technology to help automate investing based on information investors provide about themselves and their financial situation. "Robo" refers to these services being almost completely digital, and that computers, smartphones, or tablets are used to access and interact with your accounts. "Advisor" speaks to the investment advisors that offer digital advice and account management services, often for a lower fee than traditional investment advisory services.

• What's a hybrid robo advisor?

  A hybrid robo advisor typically refers to a robo advisor that includes access to investment adviser representatives, whether via telephone or in person. In the case of Fidelity Go^®, we combine our digital offering with access to 1-on-1 financial planning and coaching via telephone for clients that invest at least $25,000 in a Fidelity Go account. For more information on coaching see "How does coaching work with Fidelity Go^®?"

• How does coaching work with Fidelity Go^®?

  Once your Fidelity Go^® account reaches $25,000 you will have access to unlimited 30- minute coaching calls on specific topics with our trained advisors.

  On your 1-on-1 phone calls with a Fidelity advisor, you'll be able to discuss a financial plan for the future. During your conversations, an advisor will get to know what's important to you, work with you to prioritize your financial goals, and explain the importance of creating a financial plan to help make progress toward reaching them. You'll also get clear next steps so that you have tasks to complete and milestones to reach between each call.

  Fidelity Go^® HSA Accounts are not eligible for coaching.

• Can I convert an existing Fidelity brokerage or retirement account to a Fidelity Go^® account?

  If you have an eligible Fidelity brokerage or retirement account, you can convert it to Fidelity Go^®. When converting an account, you will retain your existing account number, along with other features like beneficiary designations, automatic deposits, and automatic withdrawals, if applicable.

  If you choose to open an account, we’ll display any Fidelity accounts that are eligible to be converted. Only certain accounts can be converted at this time.

• What kinds of investments can I expect to find in my Fidelity Go^® account?

  Your account will hold a combination of Fidelity Flex^® mutual funds. These funds generally hold domestic stocks, foreign stocks, bonds, or short-term investments. Depending on your investment strategy and your account, we'll choose which funds we think will help you meet your goals.

• What are Fidelity Flex^® funds?

  Fidelity Flex^® funds are a lineup of Fidelity mutual funds that have zero expense ratios, and include proprietary active and passive funds. Flex funds are currently available only to certain fee-based accounts offered by Fidelity, like Fidelity Go^®. Unlike many other mutual funds, the Flex funds do not charge management fees or, with limited exceptions, fund expenses. Instead, a portion of the advisory fee you pay is allocated to access the Flex funds in which your account will be invested.

• Can I choose the investments for my Fidelity Go^® account?

  You may not buy and sell individual investments in your Fidelity Go^® account. By enrolling in Fidelity Go you turn the day-to-day management of your investments over to a team of investment professionals.

  However, you are entitled to place reasonable restrictions on the management of your account. Please contact us at 800-343-3548 for additional details.