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Online Security at Fidelity

We employ the latest technology and security best practices to keep your accounts and information safe. There are also things that you can do to better protect yourself online.

Working together to protect your information

How we keep you safe

Learn about the protective measures we implement to keep your information safe.

Protect your identity

Find out what you can do to protect yourself from identity theft.

Protect your accounts

Ensure that only you have access to your accounts, and learn how to monitor them.

What you can do now

Change your password
Easily change your password to further protect your accounts and information.

Report an online security issue
See the steps you need to take if you suspect that your online security has been compromised.

Verify a suspicious email
Get help verifying that a message from Fidelity is legitimate.

More information

Customer Protection Guarantee
Learn about our promise to reimburse losses due to unauthorized activity.

Online Security Checklist
Get our top ten tips for keeping your information safe online.

Questions?

It's National Cyber Security Awareness Month

Learn how to keep your information safe from malicious phishing emails by testing your knowledge with this quiz from McAfee.

Free McAfee software

Protect your computer with McAfee antivirus software, available free to Fidelity customers.

McAfee and the McAfee logo are registered trademarks of McAfee, Inc.
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Suspicious Email?

If you’re concerned that an email you’ve received is fraudulent, or you want to confirm that the email is really from Fidelity, we can help you verify that it is legitimate.

Please send a message to phishing@fidelity.com with the following information:

  1. The suspected email, either forwarded to us as part of your message, or included as an attachment
  2. Your full name, email address, and phone number associated with your Fidelity accounts
  3. Your answers (yes or no) to the following questions:
    • Did you click on any links or images within the suspected email?
    • Did you enter or submit your login credentials?

Please do not include sensitive information like your Fidelity account numbers, Social Security number, or password.

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Important Notice Regarding the Heartbleed Vulnerability

We have researched this matter and Fidelity's customer sites and services do not use the versions of the technologies affected by this issue and remain safe to use.

It's always a good practice not to use the same password for multiple sites. Since some Internet sites are affected by this vulnerability, if you do use common passwords for multiple sites, please take the time to update and change your passwords appropriately, including changing the password you use for Fidelity.

Change your Fidelity password now.