We value your business and the trust you have placed in Fidelity. We take security very seriously and use a variety of measures to protect your personal information and accounts. As part of our ongoing commitment to our customers, we’re proud to offer our Customer Protection Guarantee: We will reimburse your Fidelity account for any losses due to unauthorized activity.
Our Customer Protection Guarantee is designed to provide you with peace of mind when doing business with Fidelity. It covers all assets in Fidelity Brokerage accounts, Fidelity Mutual Fund accounts, Fidelity Individual Retirement Accounts (IRAs), and individual workplace retirement plan accounts under a 401(k), profit sharing, 403(b), or 457 plan for which Fidelity is the recordkeeper.
If you detect any errors or discrepancies, or suspect unauthorized activity in your account, please contact us immediately at 800-544-6666. To ensure that you are able to contact us in a timely manner, you must frequently check your account information and transaction history online and promptly review correspondence, account statements, and trade confirmations received from Fidelity. We will investigate any unauthorized activity that you report to us, and we will ask you to cooperate with us in the investigation and to take corrective measures to protect your account from further fraudulent activity.
Fidelity will reimburse your Fidelity account if we conclude that there was unauthorized activity resulting in a loss and that the activity occurred through no fault of your own. We will also need to ensure that the activity was not initiated by you (the account owner) or by someone you allowed to access your account.
Your role in protecting your accounts
Although Fidelity can help ensure the security of your accounts, you also play a vital role in preventing and reporting unauthorized account activity. Here are some important steps that we ask you to take:
- Frequently check your account and actively monitor your transaction history. Promptly review correspondence, notices and account statements, or confirmations from Fidelity.
- Take precautions to safeguard your account information, including your password and username.
- Secure your computer with routine maintenance, including the use of antivirus software and personal firewalls.
- Minimize your risks online by using good online habits.
- Protect yourself from identity theft by safely managing your personal information.