What is a data aggregator?
Data aggregators are used to collect and exchange data between your accounts and third-party websites and apps. When you provide your login credentials to a third-party website or app, your data may be retrieved by an aggregator. Once you share your login credentials, they have the same access to your data that you do.
How will this affect me?
We're working with third-party websites, apps, and data aggregators to make accessing accounts you've authorized more secure. Depending on which website or app you use, you may be unable to access some of your Fidelity account data on that website or you may experience a disruption in your use of that website. It does not mean that your Fidelity account data has been lost or compromised in any way, and you can still access all your accounts directly on Fidelity.com and on our mobile app.
Is this a response to a data breach?
No, this is purely a proactive, protective measure. It's not the result of any loss of customer information or data leak. Fidelity is consistently working to improve ways in which customers can allow third-party websites and apps they've authorized to access their Fidelity account. It's part of our ongoing effort to enhance the latest security protocols to help protect your Fidelity accounts.
Do I have to do anything?
You should periodically assess which third-party websites and apps you have previously provided your Fidelity credentials. You can continue to view, access, and manage all your accounts directly on Fidelity.com or within the Fidelity Mobile® app.
What is being done to allow third-party apps to access my Fidelity information?
Fidelity has established a secure connection that better controls how third-party websites and apps you've authorized to connect to your accounts. Fidelity is requiring all the data aggregators they use to transition to this secure connection.
What if I still want an impacted third-party provider to have my data?
Typically, you can manually enter data on the third-party provider's website.
Does this change impact Fidelity's Full View®?
Customers who use Full View, Fidelity's aggregation service on Fidelity.com and NetBenefits.com, will not be impacted, as Fidelity information is accessed through a secure connection.
Will this change impact my ability to move money in and out of my Fidelity accounts?
This secure connection will not affect your ability to move money or manage your Fidelity accounts through the Fidelity app or on Fidelity.com. However, Fidelity users of some third-party websites and apps that do not use our secure connection may experience a disruption in the link between those websites and apps in their Fidelity accounts.
Are peer-to-peer banking apps like Venmo affected?
As part of our effort to enhance the protection of your Fidelity account data, we've established a secure connection that better controls how third-party apps and services you've authorized, including peer-to-peer payment apps, interact with your Fidelity accounts. We're requiring those third parties to use this secure connection. To avoid a disruption in service, users of these apps may need to update the connections between their Fidelity accounts and their peer-to-peer payment apps. Instructions for connecting your Fidelity accounts with Venmo
What are other ways to move money to and from my Fidelity accounts?
- Electronic funds transfer (EFT)
An EFT is a digital transfer of money from one account directly to another account. You can use an EFT to move money between multiple accounts at the same institution or between institutions.
You can use PayPal to transfer money into your eligible Fidelity accounts and send money to others. Go to Paypal.com or the PayPal mobile app to add your Fidelity account using your account and routing numbers. Once your account setup is complete, you can initiate a money transfer to Fidelity from PayPal, or send money to the PayPal account of a friend, family member, or business from Fidelity.com or the Fidelity mobile app.
Learn how to set up transfers via PayPal
Using the Venmo app, you can transfer money into your eligible Fidelity accounts and send money to others.
Learn how to set up your Fidelity account to integrate with Venmo
For your everyday spending, you can continue to use your Fidelity debit card, and for recurring bills and expenses, you can set up Bill Pay within your account. You can also move money via a bank wire if you have a transfer that requires a shorter completion time and/or a larger sum of money.
- Electronic funds transfer (EFT)
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