What is 2-factor authentication?
With 2-factor authentication, an extra layer of security is added to your account to prevent someone from logging in, even if they have your password. This extra security measure requires you to verify your identity using a randomized 6-digit code. You can choose to have this security code sent to your mobile phone (or an alternate phone number) via text or voice call. Each security code is used only once. It is not a password that you need to create and remember.
How do I enroll?
No need to enroll or sign up. You will get prompted for a security code to verify your identity when you perform highly sensitive transactions such as setting up new bank instructions or changing your contact information (like the image shown below).
How do I get a security code?
Security codes are sent via text message or automated phone call to the contact information we have in your Profile. It's important that you keep this information up to date so that we can send you a security code when needed. Your carrier's standard messaging and data rates may apply. Check your contact information nowLog In Required
Logging in to your account from a device we don't recognize or using an Internet browser you have not used before may prompt a security code.
What do I do when I get a security code?
Enter the security code where prompted.
If the code doesn't work, what should I do?
First, make sure you're using the security code that's in the message itself, not the incoming number from the sender. If this doesn't solve the problem, do the following:
- Select "Request a new code"
- Complete the steps for requesting a new code. If you're receiving the code by phone, make sure you are near that phone. We can only send text messages to a mobile phone. For a landline phone, select an automated call.
What if I don't have my mobile phone with me?
Don't worry, you can still receive a security code. If you have an alternate phone number on file, you can have the code sent there. If you do not have an alternate number, choose the "Select this link if you can't receive a code" link to contact a Fidelity representative who can assist you.
What if I don't own a mobile phone?
If you do not have a mobile phone, security codes may be sent to you through an automated phone call to the day or evening phone number associated with your profile.
