2-factor authentication by text or call

FAQs

• How do I enable 2FA at login by text or call?
  Simply log in to Fidelity.com and go to the Security CenterLog In Required to manage security settings and enable 2-factor authentication by text or call.
• What do the steps in the authentication process look like?

  

• Why am I receiving a 2FA challenge every time I log in?

  You have previously enabled 2FA at login within the Security Center. Simply log in to Fidelity.com and go to the Security Center to manage your security settings.

• I did not sign-up for 2FA at login, but I am still receiving a 2FA challenge, why?

  You will receive a 2FA challenge at login if certain risk criteria are met, such as logging in from a new device or location, if you are using a different browser, or have recently cleared your browser history.

• Can I access my account from different devices once I enable 2FA?
  Yes, you may access your account from the device of your choice. Once you have enabled 2FA at login, 2FA will be required every time you log in to your Fidelity^® account.
• What should I do if the code doesn't work?

  First, make sure you're using the security code that's in the text message itself, not the incoming number from the sender. If this doesn't solve the problem, do the following:

  1. Select "Request a new code."
  2. Complete the steps for requesting a new code. If you're receiving the code by phone, make sure you are near that phone. We can only send text messages to a mobile phone. For a landline phone, select an automated call.
• What if I don't have my mobile phone with me?
  Don't worry, you can still receive a security code. If you have an alternate phone number on file, you can have the code sent there. If you do not have an alternate number, choose "Select this link if you can't receive a code" to contact a Fidelity representative who can assist you.
• What if I don't own a mobile phone?
  Don't worry, you can still receive a security code. If you have an alternate phone number on file, you can have the code sent there. If you do not have an alternate number, choose "Select this link if you can't receive a code" to contact a Fidelity representative who can assist you.
• What transactions are protected?
  You will be prompted for a security code to verify your identity when you perform highly sensitive transactions such as setting up new bank instructions or changing your contact information. If you are signed up for extra security at login using VIP Access, you may not get prompted for a security code during the transaction.