How Two-Factor Authentication Works

To help prevent unauthorized access to your account, we have implemented an enhanced security feature to verify your identity.

What is two-factor authentication?

Two-factor authentication is a layer of security designed to prevent someone from accessing your account, even if they have your password. Two-factor authentication requires you to verify your identity using a random sequence of six numbers. You can choose to have this security code sent to your mobile phone, or alternate phone number. Each security code is used only once. It is not a password that you need to create and remember.

When would I get a security code?

You will get a security code to verify your identity when you perform highly sensitive transactions such as setting up new bankwire instructions or changing your contact information.

Logging in to your account from a device we don't recognize or using an Internet browser you have not used before may prompt a security code.

How do I get a security code?

Security codes are sent via text message or automated phone call to the contact information we have in your Profile. It’s important that you keep this information up to date so that we can send you a security code when needed. Your carrier's standard messaging and data rates may apply. Check your contact information nowLog In Required (Log In Required)

What do I do when I get a security code?

Enter the security code where prompted.

If the code doesn't work, what should I do?

First, make sure you're using the security code that's in the message itself, not the incoming number from the sender. If this doesn't solve the problem, do the following:

  1. Select "Request a new code"
  2. Complete the steps for requesting a new code. If you're receiving the code by phone, make sure you are near that phone. We can only send text messages to a mobile phone. For a landline phone, select an automated call.

What if I don't have my mobile phone with me?

Don't worry, you can still receive a security code. Simply log in to your account and request that the code be sent to an alternate phone number that you have on file. If you don't have an alternate number select the "Need help?" link to contact a Fidelity representative, who can assist you

What if I don't own a mobile phone?

If you do not have a mobile phone, security codes may be sent to you through an automated phone call to the day or evening phone number associated with your profile.