2-factor authentication by text or call

The simple step of entering our randomized 6-digit code can make your account more secure.

What is 2-factor authentication (2FA)?

With 2-factor authentication, an extra layer of security is added to your account to prevent someone from logging in, even if they have your password.

If you're enrolled in Symantec® VIP (SVIP) Access, you'll receive your challenge through SVIP; if not, you’ll receive a randomized 6-digit security code each time you attempt to log in. You can choose to receive your security code through one of two ways: by text or voice call to your mobile phone (or an alternate phone number).

What is the benefit of 2FA?

The safety of our customers' personal information is a top priority at Fidelity, and with an increase in the risk of password and identity thefts through tactics such as phishing, 2FA is critical as we continue to protect client data. This next-level security layer reduces identity and fraud risks by making it harder for cyber criminals to get access to accounts and personal information.

We continuously look to improve the customer experience while also ensuring the security of client data.

See which added security option is best for you─2FA by text or call or 2FA by VIP Access—and how to start today.

FAQs

  • How do I enable 2FA at login by text or call?
    We are auto-enrolling all new customers in 2FA at login to protect personal and financial information from unauthorized individuals. For all existing customers, sensitive transactions and logins are protected with 2FA, including for certain financial transactions and contact information updates. We also recommend that existing customers enable 2FA authentication for all other logins by simply logging in to Fidelity.com and visiting the Security CenterLog In Required to manage security settings and enable 2FA.
  • What do the steps in the authentication process look like?

  • What is 'Don't ask me again on this device?'
    We heard from many customers that they would like the option for a trusted device login. By clicking this checkbox at your initial one-time password (OTP) login, you have the opportunity to set your trusted device. Note that we've enabled 2FA for all new customers, which is valuable for all logins, including sensitive logins related to certain financial transactions and contact information updates.
  • What if I am not seeing the 'Don't ask me again on this device' checkbox?
    Try clearing your Internet browser's cache/browser history. The process for doing this will vary depending on your specific browser.

    Please perform an Internet search for instructions.
  • I did not sign-up for 2FA at login, but I am still receiving a 2FA challenge, why?

    You will receive a 2FA challenge at login if certain risk criteria are met, such as logging in from a new device or location, if you are using a different browser, or have recently cleared your browser history.

  • Can I access my account from different devices once I enable 2FA?
    Yes, you may access your account from the device of your choice.
  • What should I do if the code doesn't work?

    First, make sure you're using the security code that's in the text message itself, not the incoming number from the sender. If this doesn't solve the problem, do the following:

    1. Select "Request a new code."
    2. Complete the steps for requesting a new code. If you're receiving the code by phone, make sure you are near that phone. We can only send text messages to a mobile phone
      For a landline phone, select an automated call.
  • What if I don't have my mobile phone with me?
    Don't worry, you can still receive a security code. If you have an alternate phone number on file, you can have the code sent there. If you do not have an alternate number, choose "Select this link if you can't receive a code" to contact a Fidelity representative who can assist you.
  • What if I don't own a mobile phone?
    Don't worry, you can still receive a security code. If you have an alternate phone number on file, you can have the code sent there. If you do not have an alternate number, choose "Select this link if you can't receive a code" to contact a Fidelity representative who can assist you.
  • What transactions are protected?
    You will be prompted for a security code to verify your identity when you perform highly sensitive transactions such as setting up new bank instructions or changing your contact information. If you are signed up for extra security at login using a OTP or VIP Access, you may not get prompted for a security code during the transaction.