Report an online security issue
If you think you've received a suspicious email or feel your account may be compromised, here's what to do next.
Report it to us
If you can log in safely
Send us a secure email—we'll respond in 24–48 hours.
If your account is blocked or compromised
Call us at 800-544-6666
Reporting these emails helps protect you and everyone else too. If you're able to securely log in, please forward the suspicious message to email@example.com with the following information:
- Your full name, email address, and the phone number associated with your Fidelity or NetBenefits® accounts. DON'T include your account numbers or your login information.
- Please answer yes or no to the following questions:
- Did you open any links or images within the suspected email?
- Did you enter or submit your login credentials?
We'll investigate the email to determine its source and respond appropriately to any security issues.
Other important steps to take
Keep an eye on account activity
Check your account activity regularly over the next few weeks. If you see unauthorized activity, contact us immediately at 800-544-6666 and we'll help you close the affected accounts and open new ones.
Keep your antivirus and system software current
Using your antivirus software, scan your computer to check for viruses. Be sure your operating system and antivirus software are up to date—and if they aren't, update them.
Change all your passwords
If you suspect your account was compromised, change your account password and security questions immediately. Do this for your email and any other online accounts as well.
Place a fraud alert on your file
If you suspect your account has been compromised, contact the 3 major credit bureaus and ask them to place a fraud alert on your credit file. That way, financial institutions and credit card companies must contact you before opening any new accounts in your name.
Notify the Federal Trade Commission (FTC)
The FTC investigates consumer complaints of identity theft and online fraud, and also provides a summary of your consumer rights under US law. File a report with the FTC