Report an Online Security Issue
If you can log in safely
Send us a secure email—we'll respond in 12 hours.
If your account is blocked or compromised
Call us at 800-544-6666
Think you received a suspicious email? Report it.
Please send a message to firstname.lastname@example.org with the following information:
- The suspected email, either forwarded to us as part of your message, or included as an attachment
- Your full name, email address, and phone number associated with your Fidelity or NetBenefits® accounts. Do not include your account number, username, or passwords in this email.
- Your yes-or-no answers to the following questions:
- Did you open any links or images within the suspected email?
- Did you enter or submit your login credentials?
Our security experts will investigate to determine if it's a fake. If it is, we'll get the source of the email and any fake websites shut down as quickly as possible. Reporting these emails helps you protect yourself and everyone else, too.
Open a new account
Check your online account activity regularly over the next few weeks for unexpected transactions. Once you suspect unauthorized activity, contact us immediately by calling 800-544-6666 and we will help you close the affected accounts and open new ones.
Update your antivirus software
Run an antivirus scan on your system to check that your computer is not infected with a virus. Make sure that your system and anti-virus software are up-to-date.
Change all your passwords
Change your account password and security questions immediately. Do this for your Fidelity account, your email accounts, and other online accounts.
Request a fraud alert be put on your file
Contact one of the three major credit bureaus and ask them to place a fraud alert on your file. With a fraud alert on your credit file, financial institutions and credit card companies will be required to contact you before opening any new accounts in your name.
- TransUnion: 800-680-7289
- Equifax: 800-525-6285
- Experian: 888-397-3742
File a report with the Federal Trade Commission (FTC)
The Federal Trade Commission offers a summary of your rights in the United States. The FTC also conducts investigations based on consumer complaints to better help with identity theft and online fraud issues facing victims. File a report with the FTC