Add your mobile number to your profile
If you own a mobile phone, make sure you've added the number to your profileLog In Required. If you don't own a mobile phone, you can have an automated phone call deliver the security code to an alternate phone number on your profile.
Approve logins with push notifications
This new option for extra security at login offers convenience and stronger security because it relies on biometrics – which means your device recognizes your face or fingerprint – and does not require a text or call. This sends a notification to a customer's mobile device(s) that allows them to verify their login attempt—or deny it if they believe the login attempt is fraudulent.
How do I enable MFA with push notifications?
Download the Fidelity Investments app, turn on device notifications, and make sure you’re enrolled in biometrics. From there, you can follow two quick steps.
- Log into either Fidelity.com or NetBenefits.com and access your Security CenterLog In Required
- Select the "Turn on" button for multi-factor authentication at login
When there is an attempt to log in from other devices, we’ll automatically send a notification to the mobile app to inform you of the login request. You will then be able to "approve" or "deny" the request. Note that if you are a Symantec VIP Access user, you will need to choose between VIP and push notifications. If you no longer want VIP Access associated with your login, please call us at 800-544-6666 and we'll deactivate it.
Trusted devices
A trusted device is a phone, computer, or any other device that you've already logged into using MFA and have asked us to remember. Once you log in and check the "Don't ask me again on this device" box, that device is added to your trusted device list.
If you no longer wish to trust a device, or if one of your devices is lost, stolen, or compromised, you can now remove previously trusted devices in the Security CenterLog In Required at any time.
Get a one-time passcode by text or call
As an alternative option upon login, choose to have Fidelity send a 6-digit security code directly to your phone (or an alternate phone number) via text or voice call. The code is not a password that you need to create and remember—simply enter the one-time code you receive to verify it's you.
How can I get a code?
- Log into either Fidelity.com or NetBenefits.com and access your Security CenterLog In Required
- Select the "Turn on" button for 2-Factor Authentication at Login
2FA by Symantec VIP Access app
Through our partnership with Symantec, use Symantec’s free Validation and ID Protection (VIP) Access app, which generates a randomized 6-digit code on your Mac, PC, or mobile phone each time you attempt to log in. Learn more how 2-factor authentication by VIP Access works.
