How it works
Fidelity SimpliSpeakSM uses your natural speaking voice for account access and much more—all in a seamless, touchless setting through your microphone-enabled digital devices.
- Highly secure and easy to use
- Works on your digital devices
- No phone calls or passwords needed
Fidelity SimpliSpeakSM FAQs
What is Fidelity SimpliSpeakSM ?
SimpliSpeakSM is a Fidelity-innovated digital solution that lets customers securely access accounts using just their voice and a digital device—no phone calls or passwords needed. SimpliSpeak℠ revolutionizes voice biometric technology by verifying and authenticating a customer’s voiceprint through any online digital device with a microphone.
Is SimpliSpeakSM secure?
SimpliSpeakSM voiceprint verification is a form of biometric authentication with a very strong level of security. We use an encrypted digital representation of your voice, which only works with Fidelity.
Do I need to use a specific phrase with SimpliSpeakSM ?
SimpliSpeakSM is based on natural conversation and does not require a security phrase or password.
What if I sound similar to a family member on SimpliSpeakSM ?
Just like your fingerprint, your voiceprint will be recognized as uniquely yours with SimpliSpeakSM.
What if SimpliSpeakSM can't verify my identity?
If noise or microphone problems make it impossible to verify your identity with SimpliSpeakSM, we can verify you using other secure methods.
Can I use SimpliSpeakSM on behalf of someone else?
If you are an authorized person on an account, you can enroll in SimpliSpeakSM using your own unique profile.
Does enrolling or using SimpliSpeakSM cost anything?
SimpliSpeakSM is a digital solution we offer at no charge.