Crypto Help Desk

Explore FAQs, learn about crypto, and get always-on virtual support. No wait times. No dropped calls. Just answers.

Popular questions

  • How do I know that Fidelity is keeping my crypto assets safe? Will you show proof of reserves?
  • Are customer assets lent out or used for any other purposes beyond being held in custody?
  • Does Fidelity's work on crypto impact me if I'm a client of Fidelity Brokerage Services, LLC?

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Getting started

About Fidelity Crypto

  • What is Fidelity Crypto℠?
  • What is Fidelity Digital Assets℠?
  • Is Fidelity Crypto℠ available in my state?

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Account opening and funding

  • Minimum investment to open a Fidelity Crypto℠ account
  • Which Fidelity accounts can I use to fund my Fidelity Crypto℠ account?
  • Who can open a Fidelity Crypto℠ account?

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Eligible trading platforms

  • Can I trade crypto on my web browser?
  • Do you support crypto trading in Active Trader Pro?

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Early-access list

  • What is the Fidelity Crypto℠ early-access list?
  • Who can join the Fidelity Crypto℠ early-access list?
  • When do I get off the Fidelity Crypto℠ early-access list?

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Troubleshooting

  • I received an early-access email to open a Fidelity Crypto℠ account, but I can't open my account.
  • Why can't I find my Fidelity Crypto℠ account on Fidelity.com?
  • Why can't I link some of my Fidelity accounts to my Fidelity Crypto℠ account?

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Managing your account

Account maintenance

  • Can I change my linked brokerage account?
  • Can I add beneficiaries to my Fidelity Crypto℠ account?
  • What happens if I close my linked brokerage account?

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Statements

  • Where do I find my Fidelity Crypto℠ account statements?
  • Where do I find my Fidelity Crypto℠ tax forms?
  • Find tax lots

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Balances/history

  • What is USD?
  • Does my crypto cash balance gain interest?
  • What does cash committed to open orders mean?

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Risk and protection

  • What are the risks of trading in volatile markets?
  • Potential risks and rewards when trading crypto
  • Are my digital assets insured?

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Trading & fees

Getting started

  • Cryptocurrencies you can trade with Fidelity Crypto℠
  • Fidelity Crypto℠ trading hours
  • What's the minimum trade order size?

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Trading issues

  • What does "quote not supported" mean?
  • Problem placing a trade
  • Why hasn't my limit order filled?

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Placing a trade

  • Fidelity Crypto℠ fees
  • What order types are available?
  • Crypto buy order settlement times

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Watchlists

  • Create a watchlist
  • Add a symbol to my watchlist

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Transferring your money

Cash transfers

  • Withdraw cash from my Fidelity Crypto℠ account on the Fidelity Investments® app
  • Transfer cash into my Fidelity Crypto℠ account on the Fidelity Investments® app
  • Can I make a crypto donation from my Fidelity Crypto℠ account to Fidelity Charitable?

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Crypto transfers

  • Transferring crypto out of a Fidelity Crypto℠ account
  • Transferring crypto into a Fidelity Crypto℠ account
  • Can I make a crypto donation from my Fidelity Crypto℠ account to Fidelity Charitable?

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Crypto basics

  • What is cryptocurrency?
  • What is a blockchain?
  • What can you do with cryptocurrencies?

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Bitcoin

  • What is bitcoin?
  • Who created Bitcoin?
  • How does the Bitcoin network work?

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Ethereum

  • What is Ethereum?
  • Who created Ethereum?
  • What is Ether?

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