Crypto Help Desk
Explore FAQs, learn about crypto, and get always-on virtual support. No wait times. No dropped calls. Just answers.
Popular questions
- What are the fees for trading with Fidelity Crypto®?
- How does the 1% spread affect the execution of a Fidelity Crypto® limit order?
- How do I open a Fidelity Crypto® account?
- Will Fidelity Digital Assets℠ show proof of reserves for my crypto holdings?
- Are customer assets with Fidelity Crypto® lent out or used for any other purposes?
- Could Fidelity Crypto® impact Fidelity Brokerage Services?
- What exchanges does Fidelity Digital Assets℠ use for crypto trading?
Getting started
About Fidelity Crypto
- What is Fidelity Crypto®?
- What is Fidelity Digital Assets℠?
- Is Fidelity Crypto® available in my state?
Account opening and funding
- How do I open a Fidelity Crypto® account?
- Which Fidelity accounts can I use to fund my Fidelity Crypto® account?
- Who can open a Fidelity Crypto® account?
Eligible trading platforms
- Where is Fidelity Crypto® trading supported?
- Can I use Active Trader Pro with Fidelity Crypto®?
Troubleshooting
- What Fidelity accounts can be linked to my Fidelity Crypto® account?
- Why can’t I trade in my Fidelity Crypto® for Wealth Managers account?
Managing your account
Account maintenance
- Can I change which funding account is linked to Fidelity Crypto®?
- Can I add beneficiaries to my Fidelity Crypto® account?
- What happens to my Fidelity Crypto® account if I close my funding account?
Taxes
- How is crypto taxed?
- What tax forms are provided for my Fidelity Crypto® accounts?
- How do I find my Fidelity Crypto® Gain/Loss Summary?
Balances/history
- What is USD in my Fidelity Crypto® account?
- Does my Fidelity Crypto® cash balance gain interest?
- What does cash committed to open orders mean?
Risk and protection
- What are the risks of trading crypto?
- Are digital assets in my Fidelity Crypto® account insured?
Trading & fees
Getting started
- What cryptocurrencies can I trade with Fidelity Crypto®?
- What are the trading hours for Fidelity Crypto®?
- What's the minimum trade order size?
Trading issues
- Why does "quote not supported" appear when I search for crypto?
- Who can help with a problem placing a crypto trade?
- Why hasn’t my limit order filled in my Fidelity Crypto® account?
Placing a trade
- What are the fees for trading with Fidelity Crypto®?
- What order types are available with Fidelity Crypto®?
- What is the settlement time for a Fidelity Crypto® buy order?
Watchlists
About quote details
Transferring your money
Cash transfers
- What money can I transfer to my Fidelity Crypto® account?
- When is a deposit into my funding account available for transfer to my Fidelity Crypto® account?
Crypto transfers
- Can I withdraw crypto from a Fidelity Crypto® account?
- Can I deposit crypto into a Fidelity Crypto® account?
- Can I make a crypto donation from my Fidelity Crypto® account to Fidelity Charitable?
Crypto basics
- What is cryptocurrency?
- What is a blockchain?
- What can you do with cryptocurrencies?
Bitcoin
Ethereum
Dive deeper into crypto
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