Crypto Help Desk

Explore FAQs, learn about crypto, and get always-on virtual support. No wait times. No dropped calls. Just answers.

Popular questions

  • What are the fees for trading with Fidelity Crypto®?
  • How does the 1% spread affect the execution of a Fidelity Crypto® limit order?
  • How do I open a Fidelity Crypto® account?
  • Will Fidelity Digital Assets℠ show proof of reserves for my crypto holdings?
  • Are customer assets with Fidelity Crypto® lent out or used for any other purposes?
  • Could Fidelity Crypto® impact Fidelity Brokerage Services?
  • What exchanges does Fidelity Digital Assets℠ use for crypto trading?

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Getting started

About Fidelity Crypto

  • What is Fidelity Crypto®?
  • What is Fidelity Digital Assets℠?
  • Is Fidelity Crypto® available in my state?

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Account opening and funding

  • How do I open a Fidelity Crypto® account?
  • Which Fidelity accounts can I use to fund my Fidelity Crypto® account?
  • Who can open a Fidelity Crypto® account?

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Eligible trading platforms

  • Where is Fidelity Crypto® trading supported?
  • Can I use Active Trader Pro with Fidelity Crypto®?

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Troubleshooting

  • What Fidelity accounts can be linked to my Fidelity Crypto® account?
  • Why can’t I trade in my Fidelity Crypto® for Wealth Managers account?

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Managing your account

Account maintenance

  • Can I change which funding account is linked to Fidelity Crypto®?
  • Can I add beneficiaries to my Fidelity Crypto® account?
  • What happens to my Fidelity Crypto® account if I close my funding account?

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Taxes

  • How is crypto taxed?
  • What tax forms are provided for my Fidelity Crypto® accounts?
  • How do I find my Fidelity Crypto® Gain/Loss Summary?

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Balances/history

  • What is USD in my Fidelity Crypto® account?
  • Does my Fidelity Crypto® cash balance gain interest?
  • What does cash committed to open orders mean?

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Risk and protection

  • What are the risks of trading crypto?
  • Are digital assets in my Fidelity Crypto® account insured?

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Trading & fees

Getting started

  • What cryptocurrencies can I trade with Fidelity Crypto®?
  • What are the trading hours for Fidelity Crypto®?
  • What's the minimum trade order size?

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Trading issues

  • Why does "quote not supported" appear when I search for crypto?
  • Who can help with a problem placing a crypto trade?
  • Why hasn’t my limit order filled in my Fidelity Crypto® account?

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Placing a trade

  • What are the fees for trading with Fidelity Crypto®?
  • What order types are available with Fidelity Crypto®?
  • What is the settlement time for a Fidelity Crypto® buy order?

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Watchlists

  • Create a watchlist
  • Add a symbol to my watchlist

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About quote details

  • Last price
  • Price change
  • Price chart

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Transferring your money

Cash transfers

  • How do I withdraw cash from my Fidelity Crypto® account?
  • How do I deposit cash into my Fidelity Crypto® account?

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Crypto transfers

  • Can I withdraw crypto from a Fidelity Crypto® account?
  • Can I deposit crypto into a Fidelity Crypto® account?
  • Can I make a crypto donation from my Fidelity Crypto® account to Fidelity Charitable?

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Crypto basics

  • What is cryptocurrency?
  • What is a blockchain?
  • What can you do with cryptocurrencies?

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Bitcoin

  • What is bitcoin?
  • Who created Bitcoin?
  • How does the Bitcoin network work?

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Ethereum

  • What is Ethereum?
  • Who created Ethereum?
  • What is Ether?

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