Crypto Help Desk
Explore FAQs, learn about crypto, and get always-on virtual support. No wait times. No dropped calls. Just answers.
Popular questions
- Fidelity Crypto® fees
- How does Fidelity's 1% spread affect the execution of a limit order?
- How do I open a Fidelity Crypto® account on Fidelity.com?
- How do I open a Fidelity Crypto® account on the Fidelity Investments® app?
- How do I know that Fidelity is keeping my crypto assets safe? Will you show proof of reserves?
- Are customer assets lent out or used for any other purposes beyond being held in custody?
- Does Fidelity's work on crypto impact me if I'm a client of Fidelity Brokerage Services, LLC?
- What exchanges does Fidelity Digital Assets℠ use for trading?
Getting started
About Fidelity Crypto
- What is Fidelity Crypto®?
- What is Fidelity Digital Assets℠?
- Is Fidelity Crypto® available in my state?
Account opening and funding
- How do I open a Fidelity Crypto® account on Fidelity.com?
- How do I open a Fidelity Crypto® account on the Fidelity Investments® app?
- Which Fidelity accounts can I use to fund my Fidelity Crypto® account?
- Who can open a Fidelity Crypto® account?
Eligible trading platforms
- Where is Fidelity Crypto® trading supported?
- Do you support crypto trading in Active Trader Pro?
Troubleshooting
- Why can't I link some of my Fidelity accounts to my Fidelity Crypto® account?
- Why can’t I trade in my Fidelity Crypto® for Wealth Managers account?
Managing your account
Account maintenance
- Can I change my linked brokerage account?
- Can I add beneficiaries to my Fidelity Crypto® account?
- What happens if I close my linked brokerage account?
Statements
- Where do I find my Fidelity Crypto® account statements?
- Where do I find my Fidelity Crypto® tax forms?
- Find tax lots
Balances/history
- What is USD?
- Does my crypto cash balance gain interest?
- What does cash committed to open orders mean?
Risk and protection
- What are the risks of trading in volatile markets?
- Potential risks and rewards when trading crypto
- Are my digital assets insured?
Trading & fees
Getting started
- Cryptocurrencies you can trade with Fidelity Crypto®
- Fidelity Crypto® trading hours
- What's the minimum trade order size?
Trading issues
- What does "quote not supported" mean?
- Problem placing a trade
- Why hasn't my limit order filled?
Placing a trade
- Fidelity Crypto® fees
- What order types are available?
- Crypto buy order settlement times
Watchlists
About quote details
Transferring your money
Cash transfers
- Withdraw cash from my Fidelity Crypto® account on the Fidelity Investments® app
- Transfer cash into my Fidelity Crypto® account on the Fidelity Investments® app
Crypto transfers
- Transferring crypto out of a Fidelity Crypto® account
- Transferring crypto into a Fidelity Crypto® account
- Can I make a crypto donation from my Fidelity Crypto® account to Fidelity Charitable?
Crypto basics
- What is cryptocurrency?
- What is a blockchain?
- What can you do with cryptocurrencies?
Bitcoin
Ethereum
Dive deeper into crypto
Check out articles, news, videos, podcasts, webinars, and more.
1046958.17.0
