Rated 5 out of 5 by J Dubs Pefection
I tried many other brokerage firms and have found Fidelity to be the best. Gotta love the low commissions, lots of research, cash management account with ATM fee reimbursement, 24/7 live person availability, and credit cards that pay 2% back. Bravo Fidelity. Bravo.
January 10, 2015
Rated 5 out of 5 by Ozark Al Outstanding
Although having a Fidelity account for many years, I recently opened a trading account and am very happy for doing so. The convenience of transferring money, transferring other funds and making trades has impressed me very much. The ease of use with the website, the convenience and ease to navigate is wonderful. The website is great for viewing my accounts. I've very happy to be using Fidelity. I've also used the phone technical people and they have always been fantastic, super cooperative, informative, patient, etc. I've told numerous family members and friends about the great service, if they choose to use these types of accounts.
January 5, 2015
Rated 5 out of 5 by UNFOsprey Great customer service
The Fidelity website is very functional and user friendly. The guidance I received from my account executive was excellent. No pressure or over selling. All aspects of my Fidelity experience are exemplary.
August 6, 2014
Rated 5 out of 5 by donnieboy Grateful for Fidelity
I can't remember, exactly, when I first created an alliance with Fidelity; it's been that long (I'm now 82).
I've been advised by ao many of Fidelity's splendid associates, always to my satisfaction. It's an organization rooted in efficiency; I've never had a complaint with any of those assigned to my account. My Fidelity account supports me now, as it has for decades. I'm a grateful customer.
March 22, 2013
Rated 5 out of 5 by windy8430 secure and reliable
Very satisfied with your services. Prior to joining Fidelity, I compared you with your competition, and you were the clear-cut winner. Execution of trades are fast, your system keeps me informed of the status, independent stock research thru several well-known providers is available, and information on earnings and dividend, etc. are available on a daily basis. No complaints on your accounting system---statements are available when I want them, and I always reconcile my dividends and never had a problem. Your customer service department has been contacted by me several times, and they have always been polite and helpful. My daughter recently changed jobs and I plan to talk to her about moving her 401k to Fidelity.
March 20, 2013
Rated 5 out of 5 by her sweetie Life should be so easy
Working with my accounts at Fidelity is as easy as it gets. I really feel more secure in my investments becaaue of all of the tools Fidelity offers. I was a broker for 35 years and I wish I had the tools available to me that I get from Fidelity. Fast action on trades, instant reponse from my inquires -- really a great pleasure to work with Fidelity.
March 18, 2013
Rated 5 out of 5 by reviewer excellent web site
I have a number of different brokerage accounts, my fidelity account is by far the best. Web site fast, easy to navigate, and offers excellent research tools.
May 31, 2012
Rated 5 out of 5 by Howie Always Helpful
The tools associated with a Fidelity Account are powerful and versatile. I also have called Fidelity on many occasions and have always found the representatives to be helpful and informative. In addition, we have a personal representative which is a valued relationship for us.
May 26, 2012
Rated 3 out of 5 by M.Ann Fast and responsive
Everything here is fast and responsive. With a Mobil device I can make trades quickly and on the go,at work or out with friends. The web platform is faster yet and has yielded enormous searchable data and histories as well as keeping me apprized of my situation.
My only real con(2 full stars) is when I update my balance for a new trade(today) the system uses the "from the open" data instead of "from my purchase" to tabulate my current daily gain/loss on that position.
July 29, 2015
Rated 5 out of 5 by JH great job Fidelity
easy to use
easy to read
easy to get research
all my accounts in one place
July 29, 2015
Rated 5 out of 5 by Steve S. Best broker I've ever used
Great service, great products.
Great website. Anytime I had a problem, a representative answered and addressed them promptly and to my satisfaction.
July 29, 2015
Rated 1 out of 5 by Barred EXPLORE FIRST
While we have said Fidelity is the best in the past, they have changed their format to make trading and viewing your portfolio and its holdings more difficult and time consuming. Give it a test run first before you decide.
Customer service is great, the best, but their format is no longer user friendly.
Try it first!
July 24, 2015
Rated 4 out of 5 by JBond Great Starter Account
As a relatively new investor, I can say with confidence that Fidelity offers the full range of amenities that I need to feel comfortable in beginning to trade. Intuitive web portal layout and ease of linking bank accounts, as well as conveniently located spec information on stocks, bonds, etc. definitely have allowed me to smoothly transition into the market.
July 21, 2015
Rated 5 out of 5 by Redwoody Ease of Use
I appreciate the display of positions daily and within two hours of the closing bell. It seems easy for me to collect prices of my holdings and use this info in other software that helps me integrate these holdings with other investments that are of a very different nature than mutual funds or securities.
July 20, 2015
Rated 4 out of 5 by Jack L Overall I am pleased with my account
I have not been a customer for very long so hard to know how dealings will be over time. It is convenient and customer service very good. Did not think much of the lessons on margin buying.
July 20, 2015
Rated 5 out of 5 by Abe53 Hopefully secure, convenient and helpful
The account affords many features and tools that help me manage my money. The site is easy to navigate and provides plenty of helpful information
July 20, 2015
Rated 1 out of 5 by Yair It used to be superb. Now it is poor
The fidelity brokerage account management used to be superb. Someone at Fidelity probably had a problem with that, so they had to change it without allowing customers to select which version they prefer. As a consequence, the new site is confusing, has a lot of unnecessary clutter, and no longer includes needed features.
The customer service response to complains and suggestions, as simple as "please let me keep the older interface" is a normal big-business-we-do-not-care-about-the-customer kind of response, intertwined with a polite, generic language about how the customer is important.
While I will likely stay with Fidelity, I can no longer recommend it to my children and students.
July 18, 2015
Rated 3 out of 5 by portchavz Average Investment Site
Its very good for the novice. Summary and other visual displays are easy to read.
July 16, 2015
Rated 1 out of 5 by GPD HATE,HATE,HATE NEW PERSONAL ACCOUNT WEBSITE
Title says it all. Previous website was compact &
easy to use. Could easily find things on it. Not so with the new website. Its significantly slower & there's too much unneeded 'junk' cluttering up the screen.
According to customer service, the prev website version is no longer available as an option . Its amazing to me that customers have no choice here. Been a 30+ year customer but maybe its time to vote with my feet & go elsewhere.
Bottom line is I have no problem with change when there's a benefit to be had. But the benefit with the new website simply eludes me. Dissatisfied customers need to vent their displeasure with Fidelity & let them know they want the old website back.
July 14, 2015
Rated 5 out of 5 by William S. You Get What You Pay For!
You get what you pay for. Words could never be truer when describing Financial Investment Companies. Fidelity may not be the cheapest, but the fee structure is straightforward as well as transparent. And while they are not the cheapest they are far from the most expensive. And how does Fidelity make up for not being the low cost provider? By providing industry leading research and ratings, cutting edge analytic tools, expert commentary and analysis, full online and mobile investing platforms, real-time quotes/trading, and intuitive learning tools just to name a few as well as certified financial advisors only a phone call away. I know you scenic's out there are saying every company offers these benefits. I have personally had a full service account with 6 other Financial Investment Companies. And I can honestly say, you get what you pay for. Personally Fidelity's research alone is worth every penny. And no not all research is the same. Not even close. For me and my family Fidelity is the clear choice. This is the 2nd time in my life I have had an account with Fidelity. I will not be leaving. Fidelity not only meets my needs but they exceed them. If you are considering a new account or switching accounts I would highly recommend researching Fidelity to see if they can meet your needs. That includes calling and speaking with one of their Financial Advisors. I think you will be pleasantly surprised.
July 12, 2015
Rated 2 out of 5 by Jewel Accounts setup 3 months ago
Accounts work. However Fidelity has not come through with the commitments that lead me to move my funds over. To date, there is still one external account yet to be transferred over, and trade commission reduction to $5.95 per trade has not come true. I am disappointed at Fidelity's efficiency. I makes me hesitate to trade more often.
July 12, 2015
Rated 3 out of 5 by Wayne unhappy w/website changes
Website used to be user friendly & easy to use. Changes made during 2015 have not been an improvement in my opinion for whatever it's worth.
July 10, 2015
Rated 5 out of 5 by Elihu B. Great cash management, just not for businesses
I love everything about Fidelity - the mobile deposit limits, the interface, the priority support and website. Unfortunately, I had to close a number of business accounts because the same retail services (mobile check deposit and online bill pay) were not available for business accounts, and that wasn't clearly disclosed.
July 8, 2015
Rated 5 out of 5 by Steven B Professional and Comprehensive
Very professional staff. Very impressed with the organization which has various experts to utilize.
July 7, 2015
Rated 1 out of 5 by Wizard Bill Trading between accounts
Fidelity has so complicated its website that I now cannot easily [or even any other way] move money from my money market account to either of my stock or bond accounts. You are so caught up in your own complexity you believe everyone else can't wait to figure it all out.
July 7, 2015
Rated 4 out of 5 by Zaidy Secure
Low price options should be able to be put in pennies. Not five cents(.19not.15or.20)..04cents is a large per cent difference.
July 4, 2015
Rated 1 out of 5 by None usage
Difficult to navigate through mounds of information which I have No use for. Looks like Fidelity tried to jam 5 pounds of garbage (ay least for my needs) into a one (1) pound bag. I found no way to customize pages. Creating printable reports I use to do, is horrible. Calling Fidelity did no good, all I got was apologizes. That does no solve problems. Sorry, but looking towards other financial institutions.
July 2, 2015
Rated 5 out of 5 by Cheeky Monkey A long-lived customer.
Not previously aware, I stumbled on this review. I've had Fidelity account since 1985 and been authorized trader on a number of interested party accounts since 1990's. Obviously, as long as you keep pushing envelope on improving platform and services, I'll remain a loyal customer. Hope you appreciate my decades long business of bringing additional clients on board, including heavy use of margin for win-win for you and me.
July 1, 2015
Rated 5 out of 5 by Freedom WT
Very pleased with all interactions I've had. Easy to work with
June 23, 2015
Rated 5 out of 5 by Happy CDL
No problems - Helpful - Provides assistance when requested
June 22, 2015