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How We Keep You Safe Online

We know you access your accounts in many different ways, including tablets, laptops, and mobile devices. That's why we use advanced security measures to ensure that every visit to Fidelity is safe. Here are just a few ways we help keep you secure online.

Username and password requirements

Convert your SSN username

Your Social Security number (SSN) is a highly sensitive piece of information; you should never use it as a username. If you have set up your Fidelity or NetBenefits account with your SSN as your username, you should convert it to something else.

Change your username. lock_green

To help prevent unauthorized access, we prompt you to create a unique username and password when you first access your account. The strongest passwords are longer and employ a mix of numbers, upper- and lower-cased letters, and special characters.

Extra login security

We've partnered with Symantec to offer two-factor authentication. With Symantec Validation and ID Protection (VIP) Access, you'll receive a randomly generated code to use in addition to your username and password when logging in. To learn more or to download the application, please see Extra Login Security: Free VIP Access From Symantec.

Customer verification

Whether you visit us online, by phone, or at an Investor Center, we always verify your identity before granting access to your accounts.

Security questions

When we notice an attempt to log in to Fidelity.com from an unrecognized computer, we may prompt you to answer enhanced security questions to make sure it’s really you accessing your account.

Strong encryption

We use the strongest encryption available to protect your information as it travels over the Internet.

Firewalls

All of our computer systems are protected by sophisticated electronic barriers to help prevent unauthorized access.

Free software offers

Through our relationships with leading anti-virus providers, we're able to offer special deals on to help you protect your computer. The software is easy to install and runs in the background without slowing your system down.

Secure email

We digitally sign all customer emails so that you can verify that the message has not been forged or altered.

Timed logoff

Our websites automatically log you off after an extended period of inactivity. This reduces the risk that others could access your information from your unattended computer or mobile device.

Transaction Security

In addition to our other protective measures, we provide a six-digit code as an additional layer of security for certain sensitive transactions. To receive these codes via text message, sign up for Transaction Security (login required).

Constant systems surveillance

We monitor our systems around the clock to provide you with peace of mind no matter when you log in.

Security at Fidelity worksites

Because we also print and deliver documents containing sensitive personal information, all work areas are monitored continuously and restricted to only authorized personnel.

Restricted access to customer data

Just as we limit physical access to our work areas, we also restrict access to systems containing customer data and constantly monitor access to these systems.

Employee education

Our employees receive thorough training on our security policies and are held accountable when it comes to adhering to those policies. Employees who work directly with customers also receive training on emerging risks, such as identity theft.

Next steps

Protect your identity.
Find out what you can do to protect yourself from identity theft.

Update your security question. lock_green
Challenge questions help keep your account secure.

close

Suspicious Email?

If you’re concerned that an email you’ve received is fraudulent, or you want to confirm that the email is really from Fidelity, we can help you verify that it is legitimate.

Please send a message to phishing@fidelity.com with the following information:

  1. The suspected email, either forwarded to us as part of your message, or included as an attachment
  2. Your full name, email address, and phone number associated with your Fidelity accounts
  3. Your answers (yes or no) to the following questions:
    • Did you click on any links or images within the suspected email?
    • Did you enter or submit your login credentials?

Please do not include sensitive information like your Fidelity account numbers, Social Security number, or password.

Questions?

Suspicious email?

We can help you verify that a message from Fidelity is legitimate.

Free McAfee software

Protect your computer with McAfee antivirus software, available free to Fidelity customers.

McAfee and the McAfee logo are registered trademarks of McAfee, Inc.
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