Our security measures are designed specifically to protect you and your accounts regardless of how you access us—on a computer, on a mobile device, or by phone. We want your access to be secure as well as convenient. Although we cannot disclose all of our security tactics, here are just a few of the measures we take.
Implementing username and password requirements
When you set up your online access, you create your own unique username and secret password, allowing you safe and secure access to your accounts. We have proprietary monitoring and other protective procedures in place, some of which are visible to customers, such as limits on password entry attempts.
Convert your SSN username
Your Social Security number (SSN) is a highly sensitive piece of information; you should never use it as a username. If you have set up your Fidelity or NetBenefits account with your SSN as your username, you should convert it to something else.
No matter how you contact Fidelity—online, by phone, or at an Investor Center—we verify your identity before granting you access to your accounts.
If you or someone else tries to log in from a computer we don’t recognize, we may challenge you with one of the enhanced security questions which you previously answered when you enrolled. This helps us ensure that it is really you accessing your account.
We employ some of the strongest methods of encryption commercially available today, protecting your personal information, like your username and password or the contents of your portfolio, as it travels from your computer to our systems.
To block unauthorized access, all of our computer systems are protected by firewalls or electronic barriers that prevent unauthorized access to our networks.
Free software offers
Fidelity has special deals with leading virus scan vendors, helping you protect your computer. The software is easy to install and runs in the background without slowing down your computer.
The technology we deploy for our customer emails enables us to digitally sign our messages so that our customers can verify that the messages have not been forged or altered.
Our websites automatically log you off after an extended period of inactivity. This reduces the risk that others could access your information from your unattended computer or mobile device.
Certain transactions on Fidelity.com require a six-digit code as an extra layer of security. To receive these codes via text message, sign up for Transaction Security.
Constant systems surveillance
Our security teams monitor our systems around the clock, ensuring you have timely and secure access to your accounts.
Security at Fidelity worksites
Because we also print and deliver documents containing sensitive personal information, all such work areas are monitored continuously and restricted to only authorized personnel.
Restricted access to customer data
Just as we limit physical access to our work areas, we also restrict access to systems containing customer data and constantly monitor access to these systems.
Our employees receive thorough training on our security policies and are held accountable for adhering to them. Employees who work directly with customers also receive training on emerging risks, such as identity theft.