Username and password requirements
Convert your SSN username
Your Social Security number (SSN) is a highly sensitive piece of information; you should never use it as a username. If you have set up your Fidelity or NetBenefits account with your SSN as your username, you should convert it to something else.
To help prevent unauthorized access, we prompt you to create a unique username and password when you first access your account. The strongest passwords are longer and employ a mix of numbers, upper- and lower-cased letters, and special characters.
Extra login security
We've partnered with Symantec to offer two-factor authentication. With Symantec Validation and ID Protection (VIP) Access, you'll receive a randomly generated code to use in addition to your username and password when logging in. To learn more or to download the application, please see Extra Login Security: Free VIP Access From Symantec.
Whether you visit us online, by phone, or at an Investor Center, we always verify your identity before granting access to your accounts.
When we notice an attempt to log in to Fidelity.com from an unrecognized computer, we may prompt you to answer enhanced security questions to make sure it’s really you accessing your account.
We use the strongest encryption available to protect your information as it travels over the Internet.
All of our computer systems are protected by sophisticated electronic barriers to help prevent unauthorized access.
Free software offers
Through our relationships with leading anti-virus providers, we're able to offer special deals on to help you protect your computer. The software is easy to install and runs in the background without slowing your system down.
We digitally sign all customer emails so that you can verify that the message has not been forged or altered.
Our websites automatically log you off after an extended period of inactivity. This reduces the risk that others could access your information from your unattended computer or mobile device.
In addition to our other protective measures, we provide a six-digit code as an additional layer of security for certain sensitive transactions. To receive these codes via text message, sign up for Transaction Security .
Constant systems surveillance
We monitor our systems around the clock to provide you with peace of mind no matter when you log in.
Security at Fidelity worksites
Because we also print and deliver documents containing sensitive personal information, all work areas are monitored continuously and restricted to only authorized personnel.
Restricted access to customer data
Just as we limit physical access to our work areas, we also restrict access to systems containing customer data and constantly monitor access to these systems.
Our employees receive thorough training on our security policies and are held accountable when it comes to adhering to those policies. Employees who work directly with customers also receive training on emerging risks, such as identity theft.