Our app is built with some of the finest protection available and uses advanced encryption to keep transactions protected from start to finish.
When you log in to the Fidelity app— whether you are at home, at work, or on the road, and regardless of data or Wi-Fi connection—we establish a secure connection with advanced encryption, to protect your information from being stolen.
Configurable timed log-outs and extra login security
To prevent any unauthorized access, our mobile app automatically logs you out after 15 minutes of inactivity. You can customize this feature to automatically logout after 5, 15, or 30 minutes.
Your personal information is stored on our servers. For increased security, we don't directly connect our firewall-protected servers to the Internet.
You can download the Symantec Validation and ID Protection (VIP) access app to your mobile device for an extra layer of security. To get started, call 800-343-3548.
Our security experts monitor cyber threats 24/7 to help keep your information safe and secure. Additional security measures are activated in response to certain activities or events to provide safeguards for your personal and account information.
Fidelity Customer Protection Guarantee
We're proud of the trust you place in Fidelity and want to ensure that you have peace of mind when doing business with us. That's why we offer our Customer Protection Guarantee: we will reimburse your Fidelity account for any losses due to unauthorized activity.