How Fidelity Mobile® Helps Keep You Safe

Safeguarding your assets and information is one of our fundamental priorities. Here are just some of the tools we use to ensure that every visit to Fidelity is safe.

Advanced encryption

Our app is built with some of the finest protection available and uses advanced encryption to keep transactions protected from start to finish.

Secure connection

When you log in to the Fidelity app— whether you are at home, at work, or on the road, and regardless of data or Wi-Fi connection—we establish a secure connection with advanced encryption, to protect your information from being stolen.

Configurable timed log-outs and extra login security

To prevent any unauthorized access, our mobile app automatically logs you out after 15 minutes of inactivity. You can customize this feature to automatically logout after 5, 15, or 30 minutes.

Our servers

Your personal information is stored on our servers. For increased security, we don't directly connect our firewall-protected servers to the Internet.

Symantec VIP

You can download the Symantec Validation and ID Protection (VIP) access app to your mobile device for an extra layer of security. To get started, call 800-343-3548.

Proactive Monitoring

Our security experts monitor cyber threats 24/7 to help keep your information safe and secure. Additional security measures are activated in response to certain activities or events to provide safeguards for your personal and account information.

Fidelity Customer Protection Guarantee

We're proud of the trust you place in Fidelity and want to ensure that you have peace of mind when doing business with us. That's why we offer our Customer Protection Guarantee: we will reimburse your Fidelity account for any losses due to unauthorized activity.

Tips to help you protect your mobile access

  • Activate a PIN or lock function for your mobile device. Using a PIN is the simplest and most important thing you can do to ensure security on your mobile device, especially if it's lost or stolen. Set the device to auto-lock. You could also enable fingerprint-based protection if it's available on your device.
  • Automate software updates. Turn on automatic updates on your mobile device if the option is available. Many software programs will automatically update to defend against known risks.
  • Be cautious when downloading apps. Unknown or repackaged apps can contain malware designed to compromise your device. Always purchase or download apps only from reputable app stores. When installing new applications, review permissions and be sure it's safe before granting the access an app requests.
  • Enable "find my device." If your phone or carrier supports a "find my device" feature, it's a good idea to activate it. This can help you find your device if it's lost or stolen, and can remotely lock it or wipe it clean if necessary.

Additional resources

Online security
Learn more about how Fidelity protects you online and get additional tips on how you can stay safe.

Privacy policy
See how we keep your information confidential and protect your privacy.