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How Fidelity Mobile® Helps Keep You Safe

Advanced encryption

We use industry standards for advanced data encryption. If we suspect any unauthorized activity in your account, we ask for additional authentication information that only you could know. Only then will we allow access to your account.

Vigilant monitoring

Our security experts monitor cyber threats 24/7 to keep you safe and secure. We make sure that no scammer or hacker will ever reach your accounts. We also do transaction and customer data security checks in our apps.

Timed logoffs & extra login security

To help prevent any unauthorized access, our mobile app automatically logs you off after 15 minutes of inactivity. You can customize the app to log out after 30, or even 5 minutes.

For an extra layer of security, we offer optional two-factor authentication with Symantec's Validation and ID Protection (VIP) Access application.

The Fidelity Customer Protection Guarantee

Our Customer Protection Guarantee will reimburse your Fidelity account for any losses due to unauthorized activity.

Tips to help you protect yourself

  • Always use a password or PIN on your mobile device; set it on auto-lock and don't store passwords on your device.
  • Create a strong password that is long and has a mix of numbers, upper and lower case letters, and special characters.
  • Avoid public WiFi networks when accessing your confidential account information.
  • Only download apps from app stores or trusted networks and sources.
  • Log out of the Fidelity app after every session.
  • Make sure you're using the latest operating system for your mobile device.
  • Download the VIP Access application for an extra layer of security. To get started, call us at 800-544-6666.
  • Download McAfee Mobile Security; a free, award-winning security solution for your AndroidTM device.

Additional resources

Account data security
Learn about our commitment to the security of your accounts and assets and get tips about what you can do to enhance your security online.

Our commitment to privacy
Read our privacy policy to see how and why we obtain your personal information and how we keep it protected and confidential.


Fidelity Brokerage Services LLC, Member NYSE, SIPC, 900 Salem Street, Smithfield, RI 02917 © 2013 FMR LLC. All rights reserved.