We use industry standards for advanced data encryption. If we suspect any unauthorized activity in your account, we ask for additional authentication information that only you could know. Only then will we allow access to your account.
Our security experts monitor cyber threats 24/7 to keep you safe and secure. We make sure that no scammer or hacker will ever reach your accounts. We also do transaction and customer data security checks in our apps.
Timed logoffs & extra login security
To help prevent any unauthorized access, our mobile app automatically logs you off after 15 minutes of inactivity. You can customize the app to log out after 30, or even 5 minutes.
For an extra layer of security, we offer optional two-factor authentication with Symantec's Validation and ID Protection (VIP) Access application.
The Fidelity Customer Protection Guarantee
Our Customer Protection Guarantee will reimburse your Fidelity account for any losses due to unauthorized activity.