Rated 5 out of 5 by H Great customer service on the phone
Customer service on the phone is excellent. It is surprising they have such knowledgeable people ready to assist on the other end of the line!
June 24, 2014
Rated 5 out of 5 by PattyWagon Easy set-up
Customer service rep made it very convenient to call in my contribution and transfer funds.
June 17, 2014
Rated 5 out of 5 by SPH SPH review
Well designed program for sole proprietors with numerous low cost investment options.
May 27, 2014
Rated 5 out of 5 by Pitt Good solid company
Overall, very satisfied with the products and service. Customer service, specifically the livechat feature are top notch.
May 14, 2014
Rated 5 out of 5 by Big D Convenient with flexible investment options
Fidelity provides a very user friendly and flexible investment platform for any account type. The self-employed 401k plan has helped me maximize my annual contributions and invest these contributions using the Fidelity web site tools or with the assistance of an advisor. Fidelity is highly recommended!
February 16, 2013
Rated 5 out of 5 by TG Easiest-to-administer, most flexible self-employed 401(k)
I looked at 401(k) plans offered by several providers and chose Fidelity because my other retirement plan assets were with Fidelity and because of the range of choices, simplicity and low fees. Forms to ensure administrative compliance are readily available. I have referred others to the Fidelity personal 401(k) website and they found it straightforward as well. In fact, the information supplied has led people to have conversations with their accountants about their tax planning.
February 15, 2013
Rated 5 out of 5 by mikel2008 Fidelity self employed 401k
This self employed 401 k plan has been perfect for me since I started consulting after retirement in January 2008. Easy to set up and administer and easy for my tax accountant to work with too. Has saved me taxes and helped to save for retirement as well. After looking at several options, this was obviously the best plan available for people like me.
February 15, 2013
Rated 5 out of 5 by Retired N AL Self-Employed 401K Plan and Fidelity
After retiring in mid-2012 and deciding to do some part-time consulting work, I began searching for info on available savings plans for this income. While I did searching on the internet and IRS related to this subject, I also contacted Fidelity and found the best and quickest info from them. They provided immediate assistance with getting the account set-up, which only took approx. 30 minutes, and things were then ready for me to begin making some deposits. I have found Fidelity to be #1 in Customer Service and they have a Great web-page for user help.
February 15, 2013
Rated 4 out of 5 by Tee Exactly what I needed
As a self-employed software consultant with an LLC, I needed an easy and flexible option to save for retirement. Fidelity's Solo 401k met my needs and I'm thrilled with its ease. I already love Fidelity's customer service and when I needed help with a question (I overcontributed the first year by accident!) they helped me through the process to resolve my error.
February 10, 2015
Rated 5 out of 5 by VElizabeth Excellent Solo 401K tools and advisors
I used this tool to give me directional insight into my contribution. I also spoke with the 401K specialist. I have a tax accountant who mapped this out for me, but it was great to get some quick answers on a few contribution questions
January 24, 2015
Rated 3 out of 5 by Elliot Few challenges
Their are two main issues I have with the account that need to be addressed. First, it doesn't allow me to transfer money into the account from the site. I have to go to a branch or call the 800 number. The other item I would like to see addressed is it doesn't show me my total contribution to the plan for the year. The Roth IRA I have shows this on the site so I can track it easily. Outside of theses two items, I am very happy with the account.
January 6, 2015
Rated 1 out of 5 by bssd Very difficult to get hold of custmer service agent
I waited almost an hour with no response. I decided to give up and call back later to try my luck.
December 22, 2014
Rated 5 out of 5 by Don Convenient
I like the convenience. and advice provided by the office in NYC and call center.
October 21, 2014
Rated 4 out of 5 by Ari Wish I could do ACH transfers
I love the plan, the options, and I've had some great experiences with customer service at Fidelity. The thing that annoys me though is that for a solo-401K (as opposed to other plans I've had at FIdelity), I can't make a contribution electronically via ACH transfer - I have to send in a check.
October 7, 2014
Rated 4 out of 5 by Matt Secure and Many Investment Options
Straightforward investment options and voluminous research available. Could be improved by offering ACH Deposits.
September 3, 2014
Rated 4 out of 5 by Dallas Business Great...except for one thing
The ability for my business partner and I to contribute both profit sharing and payroll contributions are great.
As stated elsewhere - Come On Fidelity. I should not have to send you a paper check every month. You are the only company I cut a paper check to now. Let's get with the times - give us ACH!
August 18, 2014
Rated 3 out of 5 by MGH Paper Checks Required? Why?
I am generally very pleased with my Fidelity retirement plan and the supporting services, with one major exception:
Why do I have to print, sign and mail a paper check with really useless paper form? I know you can do this on-line. Why not for this kind of account?
August 14, 2014
Rated 5 out of 5 by Rich On Line contributions would be nice....
The Self Employed 401(k) plan is great in every respect. However, it would be perfect if I could make contributions on line rather than via checks and snail mail.
August 13, 2014
Rated 4 out of 5 by Jeb w great option for self employed
The 401k for self employed persons isa great option. My only complaint is I wish I didn't have to mail a paper check with a remittance form every month. Get electronic transfer!
August 13, 2014
Rated 3 out of 5 by John Fidelity SE 401(k)
I wish the account allowed online or etf deposits instead of requiring everything to be sent via the mail.
I also wish it qualified as a real 401(k) account under ERISA and would therefore be protected from personal lawsuits like ERISA-qualified accounts.
August 6, 2014
Rated 1 out of 5 by gro Incompetent service
I called trying to get the form to amend my plan to add another affiliated business. They send me an email supposedly that has a link to the form, but it just gets me to the main retirement page. After 3 days of calling and searching, I still can't locate the form.
July 10, 2014
Rated 4 out of 5 by benMD Inexpensive and Diverse
Would be nice to make transfers from my banking account without having to call a rep to do it for me. I do love that IRA rollovers are possible.
June 12, 2014
Rated 5 out of 5 by Art Vandelay Easy
I am the admin and only participant. Easy to set up, easy to use. I wish I could make deposits electronically and not be limited to hard checks only.
May 14, 2014
Rated 4 out of 5 by Lenny A great little solo 401k plan
This is a great plan for very small businesses. It has no fees, and employees can invest in whatever they want, including several index ETFs with no transaction fees.
There are a few areas where they could improve:
1. Electronic contributions. Right now, contributions are on pencil and paper and snail mail. Would be nice if it could integrate with some of the major small business payroll vendors.
2. Automatic fund purchases. Employees have to remember to purchase their ETFs regularly or they'll just have cash sitting around in their accounts.
3. Offer a Roth 401k option.
But other than that, this is a great plan! Highly recommended!
January 22, 2014
Rated 5 out of 5 by vickh need online deposits
need online deposits vs. checks. And the ability to separate employee/employer contributions online
October 9, 2013
Rated 4 out of 5 by yc Super fast self employed 401K setup
Fidelity helped me setup a self employed 401K plan within no time. The paperwork was minimal and within 30 mins, my account was ready. They were very helpful in explaining how contributions can be made along with limits etc.
September 20, 2013
Rated 1 out of 5 by ebarr10031 401(k) Solo
Fidelity Solo 401(k) plan is set up as a Keogh plan and this will not allow access to loans. I found this out the hard way. The plan documents do not allow the loan. When I set up the account with Fidelity this was one of the major objectives was to have the safety of a plan loan. I was told by a fidelity rep that is was available. He was wrong. If you are setting up a Solo 401(k) and want a loan don 't use Fidelity.
September 18, 2013
Rated 5 out of 5 by Tomq 401k
Fidelity advisors were all well versed in the investment product, were very cordial and helpful. Answered all my questions & more.
May 27, 2013
Rated 3 out of 5 by Rick B Service. A phrase not a reality!
In early January 2013 I called with questions about Roth 401k plans. I was transferred around and talked to 3 different people who said that they were not the right person. It was a waste of time.
February 23, 2013