Important legal information about the email you will be sending. By using this service, you agree to input your real email address and only send it to people you know. It is a violation of law in some jurisdictions to falsely identify yourself in an email. All information you provide will be used by Fidelity solely for the purpose of sending the email on your behalf. The subject line of the email you send will be "Fidelity.com: "
Provide us with some simple information to help verify your identity, then we can reset your password or show you your username. Reset your password or look up your username now.
Note: Changing your password will also update it in the Fidelity phone system, and other Fidelity websites, such as NetBenefits® and eWorkplace®.
To get a username and password for online and phone access to your account, you’ll need to register with Fidelity. Register now.
Note: If you have previously registered with Fidelity.com, NetBenefits®, or eWorkplace®, you do not need to register again. You can use your existing username and password to access your new account.
Yes, the same username and password should be used to access all of your Fidelity accounts through any of our service channels including:
When you select the "Remember me" check box and then log in, your username is encrypted and stored on the computer you are currently using. The next time you log in, we will prefill your username and you only need to enter your password (which, for security reasons, is never saved) to log in.
Up to seven Fidelity usernames may be stored on a computer and accessed from the Username dropdown menu. If you log in from multiple computers, such as your home and work computers, you must save the username on each computer separately.
For security reasons, only the last three characters of saved usernames are displayed with "Remember me." If you are saving multiple usernames on the same computer, be sure that the last three characters are different, so that you can tell them apart easily.
Note: Because "Remember me" stores your username on the computer you're using, do not use this feature on public computers (such as those in a library or Internet cafe).
Your username may not be in the list of saved usernames for one of three reasons:
Usernames and passwords containing letters need to be translated to numbers to enter them in a Fidelity phone system (like FAST, or if you call a representative). Use your telephone keypad to convert the letters to numbers. Here's an example:
This illustration shows a typical telephone keypad layout. To enter a username, for example, Smith123, press or say 7-6-4-8-4-1-2-3.
Note: Even if you're using a wireless device with a keypad that's different from the one above, you must use this standard keypad to convert any letters in your username and password to numbers before entering them in the phone system.
Setting Up Your Accounts (0:49)
Watch this brief video to learn more about opening, setting up, and funding an account; rolling over a 401(k); and investing your money.
Managing Your Accounts (0:55)
Watch this brief video to learn more about the portfolio summary page, customer service pages, trading mutual funds, and eDelivery.