Cash management FAQs: ATM/debit card

About the debit card

  • What is a Fidelity® Debit Card?

    The Fidelity® Debit Card is an ATM/debit card that charges no annual fee. Use the card for any purchases where Visa is accepted and withdraw cash at ATMs worldwide wherever you see the Visa, Plus®, or Star® logos. The amount of the purchase will be withdrawn from your Available to Withdraw balance, and the debit will be posted to your Fidelity account within five business days.

  • What accounts are eligible for a Fidelity® Debit Card?

    The Fidelity® Debit Card is available on nonretirement brokerage accounts and the Fidelity® Cash Management Account with individual, joint tenant, and trust registrations. Retirement, business, corporate, and Fidelity managed account registrations are not eligible. Cards cannot be issued on accounts with a foreign or military address or in the name of a power of attorney.

  • Are there any fees with the Fidelity® Debit Card?

    There is no annual fee on the Fidelity® Debit Card. Other institutions may assess fees for use of ATMs in their network.

    Fidelity® Cash Management Account customers or Fidelity accounts coded Premium, Private Client Group, or Wealth Management, or held by customers with householded annual trading activity of 120 or more stock, bond, or options trades, will be reimbursed for ATM fees charged by other institutions.

    Please review your Fidelity Debit Card Agreement (PDF) for information on reimbursement caps or limits.

    For each foreign transaction, there is a foreign transaction fee (currently, 1% of the transaction for non-US dollar transactions), which may be included in the amount charged to your account. This charge may apply whether or not there is a currency conversion.

    Fidelity charges no fees for debit card fraud text alerts. Please contact your mobile carrier to see if any message and data rates, or other charges may apply.

Requesting a new debit card

Managing your debit card

Purchases, payments and transactions

  • Can I use my debit card to make purchases?

    Yes, you can use your Fidelity® Debit Card for purchases just like a credit card wherever Visa is accepted. Some merchants may require a signature or PIN to authorize a purchase while other transactions do not (e.g., internet and mail order). The amount of the purchase will be deducted from your Available to Withdraw balance, and the transaction will be posted to your Fidelity account within 5 business days.

  • Why is the pending debit card transaction different from my actual purchase amount?

    Some merchants such as hotels and restaurants are allowed to request an authorization for an estimated amount which may vary from the actual purchase amount. Additionally, gas stations are permitted to request an authorization to confirm your card is open and active. The authorized amount will reduce your Available to Withdraw balance and will be replaced with the actual purchase amount within 5 business days.

  • What account type should I select when using my debit card to withdraw cash from an ATM?

    Regardless of the type of Fidelity account you hold, when using your debit card at an ATM machine, you should always select that you are withdrawing funds from a CHECKING account.

  • Are there transaction limits with my card for purchases and ATM transactions?

    Yes, you can view the daily limits and remaining balance associated with your debit card on the Fidelity debit cardLog In Required page.

    Daily limits reset each day at 12:00 midnight ET. Daily limits are subject to the Available to Withdraw balance in your account and specific daily transaction limits, which are not shown.

  • What do I do if my transaction is denied or my card is blocked?

    There are a number of reasons why your transaction may be declined; including insufficient funds in your Fidelity account, you've exceeded your daily debit card limit, there is suspicious activity on your card, or the card is in an inactive or restricted state. You can review your daily limit and card status on the Fidelity debit cardLog In Required page. Please review your cell phone for any text alerts received regarding transaction activity.

    You may also call Fidelity Debit Card Services using the number located on the back of your card, or 800-323-5353, and a representative will assist you. Representatives are available 24 hours a day, 7 days a week, including holidays.

  • Where can I use my contactless debit card?

    Your contactless debit card can be used at many of your favorite places like fast-food restaurants, grocery stores, coffee shops, vending machines, taxis and more.

    Just look for the Contactless Symbol contactless at checkout and place or tap your card on the terminal when prompted. If the merchant/ATM doesn't accept contactless payments, you can still insert or swipe your card.

Security

  • How does Contactless technology protect my information?

    Contactless, also known as tap-to-pay, uses short-range wireless technology to make secure payments between the card and a contactless-enabled checkout terminal. Just like the trusted security of chip cards, a unique one-time code is created for the purchase to be approved. This makes it extremely difficult to steal or copy your card details for unauthorized use.

  • What are Fidelity® Debit Card fraud text alerts and how do they work?

    You are automatically enrolled to receive fraud text alerts through your cell phone on file with your debit card. You will be notified when a highly suspicious debit card transaction occurs on your account, allowing you to verify the activity. If you recognize the transaction, please confirm that in a reply to the text alert so that you can continue to safely use your card. If you reply that you do not recognize the transaction, your card will be blocked from further use until you call Fidelity Debit Card Services at the number on the back of your debit card. If you do not reply to the fraud text alert, your debit card may be blocked from further use for your protection, and we will attempt to reach you directly by phone to verify the transaction(s).

  • Are debit card fraud text alerts different than other Fidelity alerts?

    Yes, Fidelity offers a variety of alerts for your security and convenience. Fidelity® Debit Card fraud text alerts notify you if we detect highly suspicious activity only on your Fidelity® Debit Card.

    Visit AlertsLog In Required to manage debit card transaction, market and account activity alerts or our security overview for Fidelity security alerts.

  • Do I need to enroll to receive debit card fraud text alerts?

    If you have already given us your current mobile number, you will automatically receive debit card fraud text alerts unless you choose to opt out. Please review your ProfileLog In Required to ensure that Fidelity has your current mobile number, and check with your carrier to verify you have text messaging as part of your mobile plan.

  • What if I want to opt out of debit card fraud text alerts?

    To opt out of debit card fraud text alerts, reply Stop to the text alert or call Fidelity Debit Card Services at the number on the back of your debit card. Even if you choose to opt out of debit card fraud text alerts, you may still be contacted directly by phone if we detect suspicious activity on your debit card. If you would like to disable other Fidelity alerts, go to AlertsLog In Required to manage market and account activity alerts, and our Security CenterLog In Required to manage Fidelity security alerts.

  • Can I receive debit card fraud alerts by email?

    No, email fraud alerts are currently not available. If we detect suspicious activity on your Fidelity® Debit Card, we will attempt to contact you via text message, directly by phone, or both

  • How can I be sure the debit card fraud text alert is sent by Fidelity?

    Fidelity® Debit Card fraud text alerts originate only from the sender number 68153. If you aren't sure if it's from Fidelity, please call Fidelity Debit Card Services immediately at the number on the back of your debit card.