Cash management FAQs: ATM/debit card

Fidelity® Debit Card

  • What is a Fidelity® Debit Card?

    The Fidelity® Debit Card is an ATM/debit card that charges no annual fee. Use the card for any purchases where Visa is accepted and withdraw cash at ATMs worldwide wherever you see the Visa, Plus®, or Star® logos. The amount of the purchase will be withdrawn from your Available to Withdraw balance, and the debit will be posted to your Fidelity account within five business days.

  • How does Contactless technology protect my information?

    Contactless, also known as tap-to-pay, uses short-range wireless technology to make secure payments between the card and a contactless-enabled checkout terminal. Just like the trusted security of chip cards, a unique one-time code is created for the purchase to be approved. This makes it extremely difficult to steal or copy your card details for unauthorized use.

  • What accounts are eligible for a Fidelity® Debit Card?

    The Fidelity® Debit Card is available on nonretirement brokerage accounts and the Fidelity® Cash Management Account with individual, joint tenant, and trust registrations. Retirement, business, corporate, and Fidelity managed account registrations are not eligible. Cards cannot be issued on accounts with a foreign or military address or in the name of a power of attorney.

  • Are there any fees with the Fidelity® Debit Card?

    There is no annual fee on the Fidelity® Debit Card. Other institutions may assess fees for use of ATMs in their network.

    Fidelity® Cash Management Account customers or Fidelity accounts coded Premium, Private Client Group, or Wealth Management, or held by customers with householded annual trading activity of 120 or more stock, bond, or options trades, will be reimbursed for ATM fees charged by other institutions.

    Please review your Fidelity Debit Card Agreement (PDF) for information on reimbursement caps or limits.

    For each foreign transaction, there is a foreign transaction fee (currently, 1% of the transaction for non-US dollar transactions), which may be included in the amount charged to your account. This charge may apply whether or not there is a currency conversion.

  • How do I get a new Fidelity® Debit Card?

    You can request a new debit card on the Manage Money & PaymentsLog In Required page if you have a nonretirement brokerage or Fidelity® Cash Management Account with individual or joint owners. If you have a trust account, please use the ATM/Debit Card Application (PDF).

    Note: Cards are limited to one per registered account holder.

  • How do I obtain an additional card for a joint account owner?

    To request an additional card for a joint account holder, you may either complete and submit the ATM/Debit Card Application (PDF) or call us at 800-343-3548.

    Note: Cards are limited to one per registered owner on the account.

  • How can I get a replacement debit card?

    You can request a replacement card on the Fidelity debit cardLog In Required page if your card was:

    • Lost or stolen
    • Not received
    • Damaged or cannot be read

    For cards that were lost or stolen, prompt action is recommended to protect your account from unauthorized activity. You may also use the Lock card feature if you need time to search for the card.

  • How do I get a contactless debit card?

    Contactless debit cards will be provided on new orders or when your current card is replaced at expiration, lost, stolen, damaged or compromised. You may request a contactless card prior to expiration on the Fidelity debit cardLog In Required page by selecting Replace card, then the damaged or cannot be read option. Your debit card number will not change.

  • Once I request a Fidelity® Debit Card, how long will it take for me to receive the card?

    You can expect to receive your debit card within 7 to 10 days from the time the order is processed.

  • Can I use my debit card to make purchases?

    Yes, you can use your Fidelity® Debit Card for purchases just like a credit card wherever Visa is accepted. Some merchants may require a signature or PIN to authorize a purchase while other transactions do not (e.g., internet and mail order). The amount of the purchase will be deducted from your Available to Withdraw balance, and the transaction will be posted to your Fidelity account within 5 business days.

  • Where can I use my contactless debit card?

    Your contactless debit card can be used at many of your favorite places like fast-food restaurants, grocery stores, coffee shops, vending machines, taxis and more.

    Just look for the Contactless Symbol contactless at checkout and place or tap your card on the terminal when prompted. If the merchant/ATM doesn't accept contactless payments, you can still insert or swipe your card.

  • What account type should I select when using my debit card to withdraw cash from an ATM?

    Regardless of the type of Fidelity account you hold, when using your debit card at an ATM machine, you should always select that you are withdrawing funds from a CHECKING account.

  • Why is the pending debit card transaction different from my actual purchase amount?

    Some merchants such as hotels and restaurants are allowed to request an authorization for an estimated amount which may vary from the actual purchase amount. Additionally, gas stations are permitted to request an authorization to confirm your card is open and active. The authorized amount will reduce your Available to Withdraw balance and will be replaced with the actual purchase amount within 5 business days.

  • Are there transaction limits with my card for purchases and ATM transactions?

    Yes, you can view the daily limits and remaining balance associated with your debit card on the Fidelity debit cardLog In Required page.

    Daily limits reset each day at 12:00 midnight ET. Daily limits are subject to the Available to Withdraw balance in your account and specific daily transaction limits, which are not shown.

  • Can I set up my Fidelity® Debit Card to use Apple Pay®?

    Yes, it's easy to connect your card to Apple Pay. Once you're connected, you can enjoy the convenience and security of making payments with your Apple mobile device.

    For more specifics, please review our Pay With Your Debit Card Using Apple Pay® page.

  • Can I activate my debit card online?

    Yes, you can activate your debit card on the Fidelity debit cardLog In Required page. You will need to provide the 3-digit security code located on the back of the card to activate.

  • How do I create a new PIN or change my current PIN?

    You can create or change your PIN on the Fidelity debit cardLog In Required page by selecting the Manage PIN link next to your debit card. New and updated PINs can be used immediately after they have been successfully submitted. You can change your PIN once a day.

    Account owners cannot change the PIN on another account owner’s card.

  • What should I do if I am traveling with my debit card?

    Letting us know your travel plans, whether you’re traveling in the US or overseas, can help reduce the likelihood of authorized debit card transactions being declined when traveling. You can provide travel notifications on the Fidelity debit cardLog In Required page by selecting the Manage travel notice link next to your debit card.

    Travel notices can be provided up to 90 days in advance of your travel date. You may also change or delete previously entered travel plans online when needed.

    Travel notices established by calling Fidelity will not be available online. To change or delete these plans, please call Fidelity Debit Card Services using the number located on the back of your debit card or 800-323-5353.

  • Can I access the Fidelity debit card page on my mobile device?

    Yes, you can access the Fidelity debit card page using any device, including a desktop, tablet, or mobile phone by opening a browser, logging into Fidelity.com, and selecting Cash Management under the Accounts & Trade tab.

  • What do I do if my transaction is denied or my card is blocked?

    Please call Fidelity Debit Card Services using the number located on the back of your card, or 800-323-5353, and a representative will assist you. Representatives are available 24 hours a day, 7 days a week, including holidays.

  • If my card is expiring, when should I expect to receive my new card?

    Your new card will be mailed on or before the 15th of the expiration month located on the front of your card.

  • What should I do if I misplaced my debit card?

    If you misplaced your card and want to protect it from unauthorized use, you can place a temporary block on it by selecting the Lock card link next to your debit card on the Fidelity debit cardLog In Required page. Locking the card will prevent any new withdrawals or purchases to be made on the card while locked. Recurring transactions, returns, and credit adjustments will still be allowed. You may go online to unlock your card at any time.

    If you are unable to find your card, you can request a replacement card on the Fidelity debit cardLog In Required page.

  • What should I do if my card is lost or stolen, or if I notice unauthorized card transactions?

    If your card was lost or stolen and you notice unauthorized transactions, please call Fidelity Debit Card Services immediately at 800.323.5353. Representatives are available 24 hours a day, 7 days a week, including holidays.

    If there are no unauthorized transactions, you can access the Fidelity debit cardLog In Required page to request a replacement card for the one you lost.

  • How do I cancel my card?

    If you need to cancel your ATM/debit card, please call Fidelity Debit Card Services using the number located on the back of your card or 800-323-5353.