Orders and activity

  • How do Fidelity Crypto® trade orders execute?

    Trade orders are executed with trusted Fidelity Crypto® liquidity providers. Liquidity providers are selected using smart order routing technology, allowing Fidelity Crypto® to find the best available execution price for your trade. In some cases, Fidelity Digital Assets℠ may fill your order with multiple executions across multiple liquidity providers.

  • How does the 1% spread affect the execution of limit orders in Fidelity Crypto® accounts?

    Your limit order will execute when Fidelity Digital Assets℠ is able to buy or sell your selected crypto at your limit price or better, which includes a 1% spread. Watch this video to learn more about spread.

    The spread will not impact the price you receive on your trade; however, it will impact if and when your order executes. Here's how for buy and sell orders:

    • Buy orders will be eligible to execute if the market price of your selected crypto goes 1% below your limit price.
    • Sell orders will be eligible to execute if the market price of your selected crypto goes 1% above your limit price.

    Keep in mind: Market quotes and price alerts may not match the pricing available to Fidelity Digital Assets℠.

  • Why hasn’t my limit order filled in my Fidelity Crypto® account?

    If you placed a limit order to buy or sell and the market hasn't met your limit price, your order will remain in an open status. Unfilled lots in a limit order that aren't met before market close will automatically expire.

    Your limit order will execute when Fidelity Digital Assets℠ is able to buy or sell at the price you selected, which includes a 1% spread. Watch this video to learn more about spread.

    The spread will not impact the price you receive on your trade; however, it will impact if and when your order executes. Here’s how for buy and sell orders:

    • Buy orders will be eligible to execute if the market price of your selected crypto goes 1% below your limit price.
    • Sell orders will be eligible to execute if the market price of your selected crypto goes 1% above your limit price.

    Keep in mind: Market quotes and price alerts may not match the pricing available to Fidelity Digital Assets℠.

  • Why did my Fidelity Crypto® order fill in multiple executions?

    Fidelity Crypto® uses smart order routing technology to find the best available execution price for your trade. This means Fidelity Digital Assets℠ may fill your order with multiple executions across multiple liquidity providers.

  • Why is the price on my Fidelity Crypto® order screen different from the final buy/sell price?

    Your review screen has an "Estimated value" which can fluctuate based on market movement between order and execution. You'll have the exact price in your order details once your trade completes. Your limit order executes when Fidelity Digital Assets℠ can buy or sell at the price you selected, which includes a 1% spread. Market quotes and price alerts might not match the pricing available to Fidelity Digital Assets℠. Watch this video to learn more about spread.

  • Why was a trade canceled in my Fidelity Crypto® account?

    On rare occasions, trade orders can be canceled in Fidelity Crypto® accounts due to operations, market, or liquidity reasons. If you received a notification that your order has been canceled, you can review your order history to confirm if there were any partial fills on the canceled order. You can submit a new order for your intended trade.

  • Who can help with a problem placing a crypto trade?

    Please contact customer service to resolve your trading issue.

    Chat

    Call: 800-343-3548

  • Why does "quote not supported" appear when I search for crypto on the Fidelity Investments® app?

    If you received the "quote not supported" message, you need to switch to the newest version of the Fidelity Investments® app where you can trade crypto.