Trading issues

Trading & Fees

  • Why does "quote not supported" appear when I search for crypto on the Fidelity Investments® app?

    If you received the "quote not supported" message, you need to switch to the newest version of the Fidelity Investments® app where you can trade crypto.

  • Who can help with a problem placing a crypto trade?

    Please contact customer service to resolve your trading issue.


    Call: 800-343-3548

  • Why was a trade canceled in my Fidelity Crypto® account?

    On rare occasions, trade orders can be canceled in Fidelity Crypto® accounts due to operations, market, or liquidity reasons. If you received a notification that your order has been canceled, you can review your order history to confirm if there were any partial fills on the canceled order. You can submit a new order for your intended trade.

  • Why hasn’t my limit order filled in my Fidelity Crypto® account?

    If you placed a limit order to buy or sell and the market hasn't met your limit price, your order will remain in an open status. Unfilled lots in a limit order that aren't met before market close will automatically expire.

    Your limit order will execute when Fidelity Digital Assets℠ is able to buy or sell at the price you selected, which includes a 1% spread.

    The spread will not impact the price you receive on your trade; however, it will impact if and when your order executes. Here’s how for buy and sell orders:

    • Buy orders will be eligible to execute if the market price of your selected crypto goes 1% below your limit price.
    • Sell orders will be eligible to execute if the market price of your selected crypto goes 1% above your limit price.

    Keep in mind: Market quotes and price alerts may not match the pricing available to Fidelity Digital Assets℠.

  • Why did my Fidelity Crypto® order fill in multiple executions?

    Fidelity Crypto® uses smart order routing technology to find the best available execution price for your trade. This means Fidelity Digital Assets℠ may fill your order with multiple executions across multiple liquidity providers.