Cash Management FAQs: Payment Services
What is Fidelity BillPay®?
BillPay is an online service that allows you to receive and pay eBills (electronic bills) from participating billers, pay one-time and automatic bills, review payment history, and set up bill reminders. Since you no longer have to write checks or pay for postage stamps, BillPay saves you time and money. Once you've established your BillPay account on Fidelity.com, you can also pay bills with your iPhone®, iPod touch®, iPad®, or AndroidTM mobile device.
Is there a fee for using Fidelity BillPay®?
For Fidelity customers, there is no charge or fee associated with BillPay.
What are the requirements to establish Fidelity BillPay®?
To establish BillPay, you must have a Fidelity non-retirement brokerage account (with an individual, joint, estate, or trust registration) or a 529 college savings account.
Note: Portfolio Advisory Services accounts are not eligible.
How do I establish Fidelity BillPay®?
To establish BillPay, go to BillPayLog In Required under the Accounts & Trade in the main navigation of Fidelity.com.
How do I contact Fidelity for help with Fidelity BillPay®?
To contact us regarding BillPay enrollment, call a representative at 800-343-3548. Representatives are available to answer your questions 7 days a week, 24 hours a day.
What accounts are eligible for checkwriting?
Checkwriting is available on nonretirement brokerage and cash management accounts with individual, joint tenant, business, and trust registrations; custodial accounts; health savings accounts; mutual fund accounts; and traditional retirement accounts.
Note: You must be at least 59½ years old to add checkwriting to a retirement account.
Is there a minimum balance requirement for checkwriting?
There is no minimum balance required in your account to enroll in checkwriting.
Note: Minimum and maximum check amounts may apply for retirement and mutual fund accounts, per the prospectus.
- How can I reorder checks and deposit slips?
Can I order custom style checks (i.e., duplicate checks) and accessories?
Yes, please contact a Fidelity representative at 800-544-6666.
How can I cancel a check order?
Please contact a Fidelity representative at 800-544-6666.
How long will it take for me to receive my checks when I submit a new or reorder request?
After we receive your request, you should receive your checks within 10 business days. Please allow up to four weeks for custom orders.
Note: New check orders require a completed signature card signed by all owners.
How can I obtain a check image?
Check images are provided with your statement and available online for 18 months through Fidelity.com. Simply log in, select History within the Activity tab or Select Action dropdown, and choose the check image link to view/print the front or back of the check.
How can I place a stop payment on a check?
Please contact a Fidelity representative at 800-544-6666. Stop payment requests do not guarantee nonpayment of checks and are dependent on whether the check is still outstanding in the clearing cycle.
How can I request a cancelled check?
To receive cancelled checks written in the past year, send your account number, check numbers, and dates to us via secure email.