Cash Management FAQs: Payment Services
What is Fidelity BillPay®?
Fidelity BillPay® is an online service that allows you to receive and pay eBills (electronic bills) from participating billers, pay one-time and automatic bills, review payment history, and set up bill reminders with just a few clicks. Since you no longer have to write checks or pay for postage stamps, Fidelity BillPay saves you time and money. Once you’ve established your BillPay account on Fidelity.com, you can also pay bills while on the go with your iPhone®, iPod touch®, iPad®, or Android™ mobile device.
What is the fee for Fidelity BillPay®?
Fidelity BillPay® is a free online service for all customers.
What are the requirements to establish Fidelity BillPay®?
To establish Fidelity BillPay®, you must have a Fidelity non-retirement brokerage account with an individual, joint, estate, or trust registration.
Note: Portfolio Advisory Services Accounts are not eligible.
How do I establish Fidelity BillPay®?
To establish Fidelity BillPay®, log in to Fidelity.com and select Manage Account Features within Customer Service.
How do I contact Fidelity for help with Fidelity BillPay®?
To contact us regarding Fidelity BillPay® enrollment, send us an email or contact a Fidelity BillPay representative at 800-544-5703. Representatives are available to answer your questions 7 days a week, 24 hours a day.
What accounts are eligible for checkwriting?
Checkwriting is available on nonretirement brokerage and cash management accounts with individual, joint tenant, business and trust registrations, custodial accounts, health savings accounts, mutual fund accounts, and traditional retirement accounts.
Note: You must be at least 59 ½ years old to add checkwriting to a retirement account.
Is there a minimum balance requirement for checkwriting?
A minimum balance of $2,500 is required in your account to enroll in checkwriting with the exception of cash management, health savings and mutual fund accounts.
Note: Minimum and maximum check amounts may apply for retirement and mutual fund accounts per the prospectus.
- How can I reorder checks and deposit slips?
Can I order custom style checks (i.e., duplicate checks) and accessories?
Yes, please contact a Fidelity representative at 800-544-6666.
How can I cancel a check order?
Please contact a Fidelity representative at 800-544-6666.
How long will it take for me to receive my checks when I submit a new or reorder request?
You should receive your checks within 10 business days after we receive your request. Please allow up to four weeks for custom orders. Note: New check orders require a completed signature card signed by all owners.
How can I obtain a check image?
Check images are provided with your statement and available online for 18 months through Fidelity.com. Simply log in, select History within the Activity tab or Select Action dropdown and click on the check image link to view/print the front or back of the check.
How can I place a stop payment on a check?
Please contact a Fidelity representative at 800-544-6666. A stop payment fee may apply. Stop payment requests do not guarantee nonpayment of checks and are dependent on whether the check is still outstanding in the clearing cycle.
How can I request a cancelled check?
To receive cancelled checks written in the past year, send your account number, check numbers, and dates to us via secure customer email.