Cash Management FAQs: Payment Services
What is Bill Pay?
Bill Pay is an online service that allows you to receive and pay eBills (electronic bills) from participating billers, pay one-time and automatic bills, review payment history, and set up bill reminders. Since you no longer have to write checks or pay for postage stamps, Bill Pay saves you time and money.
Is there a fee for using Bill Pay?
For Fidelity customers, there is no charge or fee associated with Bill Pay.
What are the requirements to establish a Bill Pay account?
To establish a Bill Pay account, you must have a Fidelity non-retirement brokerage account (with an individual, joint, estate, or trust registration), a health savings account (HSA), or a 529 college savings account.
Note: Portfolio Advisory Services accounts are not eligible.
How do I establish a Bill Pay account?
To establish a Bill Pay account, go to Bill PayLog In Required under Accounts & Trade in the main navigation of Fidelity.com. Then follow the instructions.
How do I contact Fidelity for help with Bill Pay?
To contact us regarding Bill Pay enrollment, call a representative at 800-343-3548. Representatives are available to answer your questions 7 days a week, 24 hours a day.
Why am I not seeing one or more of my Fidelity accounts?
In order to be used to pay bills using Bill Pay, an account must meet certain requirements. If you have an account at Fidelity that does not meet these qualifications, you won't see it under your Account selector. Here's a list of requirements an account must meet:
- An account must be a brokerage account.
- An account must be a taxable registration. No IRAs or other account types may be used.
- An account can be an individual, joint, or trust account.
- 529 college savings and health savings accounts can be used, but bear in mind that certain restrictions apply regarding the expenses they can be used to pay.
- Managed accounts and managed account services, such as Fidelity® Go, Fidelity® Personalized Planning and Advice, Fidelity® Wealth Services, or Fidelity® Strategic Disciplines are not eligible for the Bill Pay service.
What accounts are eligible for checkwriting?
Checkwriting is available on nonretirement brokerage and cash management accounts with individual, joint tenant, business, and trust registrations; custodial accounts; health savings accounts; mutual fund accounts; and traditional retirement accounts.
Note: You must be at least 59½ years old to add checkwriting to a retirement account.
Is there a minimum balance requirement for checkwriting?
There is no minimum balance required in your account to enroll in checkwriting.
Note: Minimum and maximum check amounts may apply for retirement and mutual fund accounts, per the prospectus.
- How can I reorder checks and deposit slips?
Can I order custom style checks (i.e., duplicate checks) and accessories?
Yes, please contact a Fidelity representative at 800-544-6666.
How can I cancel a check order?
Please contact a Fidelity representative at 800-544-6666.
How long will it take for me to receive my checks when I submit a new or reorder request?
After we receive your request, you should receive your checks within 10 business days. Please allow up to four weeks for custom orders.
Note: New check orders require a completed signature card signed by all owners.
How can I obtain a check image?
Check images are provided with your statement and available online for 18 months through Fidelity.com. Simply log in, select History within the Activity tab or Select Action dropdown, and choose the check image link to view/print the front or back of the check.
How can I place a stop payment on a check?
Please contact a Fidelity representative at 800-544-6666. Stop payment requests do not guarantee nonpayment of checks and are dependent on whether the check is still outstanding in the clearing cycle.
How can I request a cancelled check?
To receive cancelled checks written in the past year, send your account number, check numbers, and dates to us via secure email.