Fidelity® Debit Card travel tips and guidelines

Use these helpful tips to enhance your travel experience and help keep your debit card and personal information safe while traveling.

Before your travel checklist

  • Download the Fidelity app to your mobile device. This will allow you to manage your debit card when you're on the go. See Fidelity® Mobile Apps for details.
  • Notify us of your US or international travel plans. NotificationsLog In Required can be placed up to 90 days in advance of your departure date. Make sure the departure and return dates reflect when you'll leave your home state/country to ensure we do not flag any last-minute purchases within your departing state/country as fraudulent.
  • Know the PIN on your card. Most ATMs and many merchants, both domestic and international, will require this when using a debit card. Manage your PINLog In Required.
  • Make sure your contact information, specifically your phone number(s), are up to date on your profile. Confirm that you have a way to call us in the event of an emergency. Review and update your profileLog In Required.
  • Sign up for real-time debit card transaction alertsLog In Required. This helps us monitor if your card is being used without your permission.
  • Write down your Fidelity account number, debit card number, and phone numbers listed on the back of the card. Keep these in a safe place and not with your card. This will help expedite your call to Fidelity Debit Card Services in the event your card is blocked, lost, or stolen.
  • Bring cash or a backup card with you. You don't want to be stuck without a second source of funding. Getting a replacement card may be difficult while you're traveling.

General travel guidelines

Safety and security tips

  • If you can, always keep an eye on your card and try not to let it out of your sight.
  • Use the lock feature on your debit card. Keeping your card locked when not in use is a great way to protect yourself from unauthorized activity. Learn more about how to Lock and unlock your card.
  • Use the chip or tap-to-pay contactless feature on your card when possible. These features offer a more secure way to pay than swiping your card.
  • Monitor your transactions during your travel using real-time debit card transaction alertsLog In Required. If you see a transaction you do not recognize, contact Fidelity Debit Card Services immediately using the number on the back of your card.

International travel tips

  • There may be a 1% fee charged when using your card outside of the US.
  • Some merchants may ask if you want to pay for your purchase in US dollars. While it might be easier for you to do the math this way, it's typically more expensive. The merchants essentially charge their own exchange rate, which is generally higher than the Visa exchange rate.
  • If you're eligible for ATM surcharge reimbursements, but do not see these reimbursements applied to your foreign withdrawals, please contact us at 1-800-Fidelity. We can review and make the appropriate adjustments to your account.