How to add a trusted contact

To comply with new regulations, Fidelity (along with other financial services firms) is asking for trusted contact information. This is optional, but Fidelity strongly suggests you consider adding 1-2 people to your accounts. Take a minute to add this information so our records are updated and we know who to contact in an emergency situation.

Why should I provide a trusted contact?

A trusted contact is someone we can get in touch with in the event we're concerned about your:

  • Health,
  • Well-being, or
  • Welfare (due to exploitation, endangerment, or neglect)

View some examples of when and why we might reach out to your trusted contact.

Note: Specifying trusted contacts here does not grant them access to transact on your accounts.

What do I need to know?

Adding trusted contacts is optional. To add a contact, you'll need to know their phone number and physical address. An email address is helpful, but not required. We'll also ask for their relationship to you.

Your trusted contacts may be asked to share or validate information about you and/or your account(s), such as whether another person or entity has legal authority to act on your behalf or helps with decision-making rights (e.g., a holder of power of attorney [POA], legal guardian or conservator, executor, or trustee). Your trusted contacts will not have the ability to transact on your account(s). While we may share specific information about you with your trusted contacts, we will not grant them access to your account.

What to expect

This new contact, or changes to an existing contact, are effective immediately. We recommend you inform your trusted contact so they're prepared in the event we need to contact them.

Frequently asked questions

  • Why are you requesting a second trusted contact?

    Naming a second trusted contact gives us an additional individual we can reach out to in the event that we can't get in touch with your first trusted contact. For example, if you and your first trusted contact are away together when we try to get in touch, a second contact serves as an additional individual for us to reach.

  • How should I choose my trusted contacts?

    Everyone's situation is unique, but it's wise to choose someone with whom you feel comfortable discussing your health, loved ones, and finances. People who are up-to-date on your personal and financial circumstances are in an ideal position to help.

  • How do trusted contacts interact with someone I've granted Power of Attorney, or my beneficiaries?

    In cases of emergency, all three are involved in ensuring your wishes are honored and that your interests are protected. The primary difference rests in the powers that each one is authorized:

      Trusted Contact Power of Attorney Beneficiary
    Information Access yes yes no
    Account Access no yes no
    Decision-Making Rights no yes no
    Trading Authority no yes no

    To prevent a single individual from gaining controlling power over your affairs, you may want to avoid assigning more than one role to any one person.

  • I've selected my trusted contacts. Now what?

    Notify your chosen contacts (Fidelity will not be notifying them). This will give you a chance to discuss what's important to you and improve their comfort level in the role. Also, you may want to consider sharing the Health Event Checklist with them. This document can help you organize important information that you may also choose to share.

  • Should I provide my trusted contacts with access to my accounts?

    The level of access and detail you provide is a personal decision. Should you want to grant your trusted contact access to your accounts, Fidelity has additional forms for you to review and fill out.

    Please consider completing the Health Event Checklist, opening a FidSafe® account to electronically and securely store key documents, and sharing that information with your trusted contacts. This can help them:

    • Gain a more thorough understanding of your current plans
    • Identify other people you trust, and from whom you've asked for specific help
    • Establish a shared view of what's important to you

    You may also want to sign up for EverSafe®, which allows you to create customized account alerts that can notify you and those you trust about suspicious account activity. Please refer to the Trusted Contact Resources below for more information.

  • Will Fidelity be marketing to my trusted contacts?

    No. We will not send any product marketing materials to your trusted contacts.

  • When should I update my trusted contacts?

    Please revisit your choices annually and/or in response to any major changes in your life (e.g. moving, divorce, health conditions, etc.).

Trusted contact resources

  • EverSafe® - Use this third-party company to monitor bank and investment accounts, credit cards and credit reports — serving as an extra set of eyes for your family members and/or your clients.
  • Health and Medical Information Worksheet - Use this worksheet to collect and share important information, and make your wishes and those of your loved ones known, to help make a difficult situation easier to manage.
  • Protecting yourself and your loved ones from elder financial abuse - Visit this page to watch a short video about who may be at risk, the warning signs, and steps you can take to help protect yourself and your loved ones. You can also access valuable checklists and resources to help prevent elder financial fraud.
  • FidSafe® - Learn about FidSafe®, the secure online solution that ensures the critical files you need are available to you and your family whenever and wherever you need them.