You can set up customized alerts via text1 or email to monitor your account for account changes, transaction activity, or to stay in touch with us to respond to fraud risks in real time. We have summarized the types of available alerts below, including account changes, transaction details, and account activations.
Security alerts are notifications sent via email or text message when your personal information or account details change.
Available security alerts:
We'll notify you if any changes are made to your address, email, or phone number.
If changes are made to your ID or password or if requests for login assistance are made we'll send you a notification.
If any new cards are activated, we'll send you a notification.
Fraud alerts and enabling text messaging
- In order to receive two-way text message alerts to manage fraud alerts, you'll need to provide consent to receive text message alerts and provide a working mobile number. View the text messaging agreement
- Request a one-time passcode to be sent to the email or mobile number you provided when applied to update your contact information. Please make sure that a mobile number has been entered as either your home, personal or work number, and make sure that the boxes that are titled "Stop text messages" are unchecked.
- Once you've enabled two-way text messaging, we can then contact you by text message whenever we see activity on your account that looks suspicious. You'll be able to speak directly with our fraud experts to quickly resolve the problem.
Fidelity Brokerage Services LLC, Member NYSE, SIPC, 900 Salem Street, Smithfield, RI 02917