Manage your Fidelity^® Visa Signature^® Card

Find my credit card information

After logging in to your portfolioLog In Required, you'll see your credit cards listed:

• Select your credit card
• The Manage Money & Payments page opens with your Credit Card SnapshotLog In Required

If you can't find your credit card account online, here are a few possible reasons:

• Your Social Security number (SSN) and/or date of birth don't match between Elan's and Fidelity's records
• Your account is hidden in your portfolioLog In Required; view the accounts list, select Customize, and make sure the box is unchecked
• You aren't the card owner; have the card owner call Elan Cardmember Service to discuss options

If you do not have a Fidelity.com login, you can manage your card through Elan Financial Services:

• Go to fidelityrewards.com/login
• On your first visit, you'll set up a new username and password

Your Credit Card Snapshot is where you can:

• View statements and posted/pending transactions
• Make payments and set up automatic payments
• Check your balances
• Manage and redeem Reward Points

View my online statements

From your Credit Card SnapshotLog In Required, select View Statements for a list of your available statements.

You can view 18 months of statements online, and can download transactions by using Quicken^®, QuickBooks™, and Microsoft^® Excel.

Request paper statement copies

From your Credit Card SnapshotLog In Required, select Account Services:

• Enter the beginning and ending dates of the statements you want to receive
• Statements prior to August 2016 are available by mail only
• You can also call Elan Cardmember Service

• You should receive your statements within 1–2 weeks
• You may be charged a $5 fee for each statement

View my transactions or dispute a transaction

From your Credit Card SnapshotLog In Required, select View Transactions:

To view transaction details:

• From the Transaction's description, select expand symbol (+) to view a transaction's details

To dispute a transaction:

• Select Dispute This Transaction within the transaction's details

View transaction details, including merchant information (e.g., phone number, city, state, country), merchant category (food, discount store, restaurant), and purchase method (e.g., chip card reader, digital wallet, online, mail phone)

• You'll see the last 6 months of your transactions
• You can view Posted and Pending transactions
• You can view a list of recurring transactions (when merchants have notified us that they have stored your card information for recurring payments)

Understand my payment options

There are a few ways to make credit card payments:

• Use Elan's payment services: AutoPay or Make a Payment, or
• Use Fidelity BillPay^®, or
• Set up third-party payments on your bank's or another financial service's website, or
• Call Elan Cardmember Service, or
• Mail a check to Elan

If you're using Fidelity BillPay^® or another payment method, rather than Elan's payment services, please make your payment to Elan Financial Services.

Note: Elan cardmember service representatives can assist with all payment inquiries. However, they only have full access for payments made through Elan's payment services. Payment inquiries to Elan for payments from third parties or Fidelity may require additional assistance from the third-party payment provider.

Add payment accounts using Elan's payment service

From your Credit Card SnapshotLog In Required, under Credit Card Management, select Set Up AutoPay:

• Under Payment tab, select Make a Payment or AutoPay
• Follow the steps to add a payment account

Note: These steps only set up your payment account; you are not making a payment.

After you've added the payment account, select the Payment tab to proceed to AutoPay or Make a Payment.

Use Elan's payment services: AutoPay or Make a Payment

After you add a payment account, you can make a one-time payment or set up automatic monthly payments. On your Credit Card SnapshotLog In Required, under Credit Card Management:

• Select AutoPay and the Payment tab displays
• Choose AutoPay or Make a Payment
• Indicate if you're paying the minimum, the full balance, or
• Select Other Amount and enter the dollar amount
• Select a Payment Day
• Review the information and Submit

When you enroll in AutoPay, please continue to make regular payments until you see the AutoPay confirmation on your statement.

• If you set up Payment Posted alerts, you'll get an email or text confirming your payments¹
• You can add another payment account or change the existing account you've set up

Get payment reminders, security, and other account alerts

From your Credit Card SnapshotLog In Required, under Credit Card Management, select Set Up Alerts:

• Find the alert you want
• Activate the alert by selecting Setup (or Delete)
• Select Save

• Alerts are sent to the email address or phone number you've provided
• Each alert must be set up, edited, or deleted separately
• Account alerts track transactions in real time and are not the same as Fraud Alerts notifications
  • Account Alerts are notifications sent via email or text message when important account activity occurs, such as a posted transaction or a payment due. You can set up where you would like an email or text message notification delivered.
  • Security Alerts are notifications sent to you via email or text message when your important account or personal information changes.
  • Fraud Alerts are notifications sent by our fraud department via text messages or phone calls to alert you to suspicious activity on your account.

Set up fraud alert text notifications for suspicious activity

From your Credit Card SnapshotLog In Required, select Set Up alerts in the credit card management section, then select the Fraud Alerts tab:

• Select Update Contact Information
• On the Update Contact Information page, scroll to the phone number section
• Enter your text-enabled cell phone number to confirm you'd like to receive fraud alert text notifications

Fraud alerts notifications enable you to receive text messages or phone calls to alert you of suspicious activity on your account.¹

Note: Fraud Alerts notifications are not the same as Account Alerts, but they can be used together to track your card's activity.

Report unauthorized transactions or a lost or stolen card

From your Credit Card SnapshotLog In Required, select Services, then select Report Card Lost or Stolen. The online experience will guide you through the process and provide information and instructions.

You can also call Elan Cardmember Service.

• Set up Fraud Alerts notifications to monitor suspicious activity
• You're not responsible for charges you didn't make or authorize²

Set up or manage travel notifications

From your Credit Card SnapshotLog In Required, select Account Services and then select Travel Notification:

• Enter your trip dates and the state or country you'll visit
• Your list of upcoming trips displays on the page

• You can also add another destination or trip
• If your plans change, you can delete travel notifications

Add an authorized user on my card

From your Credit Card SnapshotLog In Required, select Account Services and then select Add an Authorized User:

• Complete the online form and submit, or
• Call Elan Cardmember Service

• You should receive the card for the new authorized user within 10 days
• Elan sends the authorized user's card to the primary account holder's address

The Authorized User is authorized to make purchases on an account, but has no legal or financial responsibility for the account.

Manage my account on my mobile device using the Fidelity Mobile App

From the Apple App Store or the Google Play Store:

• Download the Fidelity Investments app
• Open the Fidelity app and log in
• Choose Accounts from the menu and select your credit card account

You can manage your Fidelity credit card, anywhere, anytime. These are a few of the features available:

• Pay your bill
• View transactions
• Add travel notifications
• Lock/Unlock your card
• Quickly report your card lost or stolen
• Request a card replacement
• Activate your card

Refer to the FAQs below to learn more about making mobile payments with your mobile device and how to add your card to the digital wallet.