Manage your Fidelity® Visa Signature® Card

Here's your guide to using your Fidelity® Visa Signature® Card.

I want to... How can I do this? What can I expect?

Find my credit card information

After logging in to your portfolioLog In Required, you'll see your credit cards listed:

If you can't find your credit card account online, here are a few possible reasons:

  • Your Social Security number (SSN) and/or date of birth don't match between Elan's and Fidelity's records
  • Your account is hidden in your portfolioLog In Required; view the accounts list, select Customize, and make sure the box is unchecked
  • You aren't the card owner; have the card owner call Elan Cardmember Service to discuss options

If you do not have a Fidelity.com login, you can manage your card through Elan Financial Services:

Your Credit Card Snapshot is where you can:

  • View statements and posted/pending transactions
  • Make payments and set up automatic payments
  • Check your balances
  • Manage and redeem Reward Points

View my online statements

From your Credit Card SnapshotLog In Required, select View Statements for a list of your available statements.

You can view 18 months of statements online, and can download transactions by using Quicken®, QuickBooks™, and Microsoft® Excel.

Request paper statement copies

From your Credit Card SnapshotLog In Required, select Account Services:

  • Enter the beginning and ending dates of the statements you want to receive
  • Statements prior to August 2016 are available by mail only
  • You can also call Elan Cardmember Service
  • You should receive your statements within 1–2 weeks
  • You may be charged a $5 fee for each statement

View my transactions or dispute a transaction

From your Credit Card SnapshotLog In Required, select View Transactions:

To view transaction details:

  • From the Transaction's description, select expand symbol (+) to view a transaction's details

To dispute a transaction:

  • Select Dispute This Transaction within the transaction's details

View transaction details, including merchant information (e.g., phone number, city, state, country), merchant category (food, discount store, restaurant), and purchase method (e.g., chip card reader, digital wallet, online, mail phone)

  • You'll see the last 6 months of your transactions
  • You can view Posted and Pending transactions
  • You can view a list of recurring transactions (when merchants have notified us that they have stored your card information for recurring payments)

Understand my payment options

There are a few ways to make credit card payments:

  • Use Elan's payment services: AutoPay or Make a Payment, or
  • Use Fidelity BillPay®, or
  • Set up third-party payments on your bank's or another financial service's website, or
  • Call Elan Cardmember Service, or
  • Mail a check to Elan

If you're using Fidelity BillPay® or another payment method, rather than Elan's payment services, please make your payment to Elan Financial Services.

Note: Elan cardmember service representatives can assist with all payment inquiries. However, they only have full access for payments made through Elan's payment services. Payment inquiries to Elan for payments from third parties or Fidelity may require additional assistance from the third-party payment provider.

Add payment accounts using Elan's payment service

From your Credit Card SnapshotLog In Required, under Credit Card Management, select Set Up AutoPay:

  • Under Payment tab, select Make a Payment or AutoPay
  • Follow the steps to add a payment account

Note: These steps only set up your payment account; you are not making a payment.

After you've added the payment account, select the Payment tab to proceed to AutoPay or Make a Payment.

Use Elan's payment services: AutoPay or Make a Payment

After you add a payment account, you can make a one-time payment or set up automatic monthly payments. On your Credit Card SnapshotLog In Required, under Credit Card Management:

  • Select AutoPay and the Payment tab displays
  • Choose AutoPay or Make a Payment
  • Indicate if you're paying the minimum, the full balance, or
  • Select Other Amount and enter the dollar amount
  • Select a Payment Day
  • Review the information and Submit

When you enroll in AutoPay, please continue to make regular payments until you see the AutoPay confirmation on your statement.

  • If you set up Payment Posted alerts, you'll get an email or text confirming your payments1
  • You can add another payment account or change the existing account you've set up

Get payment reminders, security, and other account alerts

From your Credit Card SnapshotLog In Required, under Credit Card Management, select Set Up Alerts:

  • Find the alert you want
  • Activate the alert by selecting Setup (or Delete)
  • Select Save
  • Alerts are sent to the email address or phone number you've provided
  • Each alert must be set up, edited, or deleted separately
  • Account alerts track transactions in real time and are not the same as Fraud Alerts notifications
    • Account Alerts are notifications sent via email or text message when important account activity occurs, such as a posted transaction or a payment due. You can set up where you would like an email or text message notification delivered.
    • Security Alerts are notifications sent to you via email or text message when your important account or personal information changes.
    • Fraud Alerts are notifications sent by our fraud department via text messages or phone calls to alert you to suspicious activity on your account.

Set up fraud alert text notifications for suspicious activity

From your Credit Card SnapshotLog In Required, select Set Up alerts in the credit card management section, then select the Fraud Alerts tab:

  • Select Update Contact Information
  • On the Update Contact Information page, scroll to the phone number section
  • Enter your text-enabled cell phone number to confirm you'd like to receive fraud alert text notifications

Fraud alerts notifications enable you to receive text messages or phone calls to alert you of suspicious activity on your account.1

Note: Fraud Alerts notifications are not the same as Account Alerts, but they can be used together to track your card's activity.

Report unauthorized transactions or a lost or stolen card

From your Credit Card SnapshotLog In Required, select Services, then select Report Card Lost or Stolen. The online experience will guide you through the process and provide information and instructions.

You can also call Elan Cardmember Service.

  • Set up Fraud Alerts notifications to monitor suspicious activity
  • You're not responsible for charges you didn't make or authorize2

Set up or manage travel notifications

From your Credit Card SnapshotLog In Required, select Account Services and then select Travel Notification:

  • Enter your trip dates and the state or country you'll visit
  • Your list of upcoming trips displays on the page
  • You can also add another destination or trip
  • If your plans change, you can delete travel notifications

Add an authorized user on my card

From your Credit Card SnapshotLog In Required, select Account Services and then select Add an Authorized User:

  • You should receive the card for the new authorized user within 10 days
  • Elan sends the authorized user's card to the primary account holder's address

The Authorized User is authorized to make purchases on an account, but has no legal or financial responsibility for the account.

Note: The joint owner is the person authorized to use the card on the account and has the same legal and financial responsibility as the applicant/owner.

Manage my account on my mobile device using the Fidelity Mobile App

From the Apple App Store or the Google Play Store:

  • Download the Fidelity Investments app
  • Open the Fidelity app and log in
  • Choose Accounts from the menu and select your credit card account

You can manage your Fidelity credit card, anywhere, anytime. These are a few of the features available:

  • Pay your bill
  • View transactions
  • Add travel notifications
  • Lock/Unlock your card
  • Quickly report your card lost or stolen
  • Request a card replacement
  • Activate your card

Refer to the FAQs below to learn more about making mobile payments with your mobile device and how to add your card to the digital wallet.

Frequently asked questions

  • How do I set up my new credit card account?
    • Activate card
    • Set up AutoPay
    • Add card to digital wallet
    • Sign up for paperless statements
  • How can I protect my card account?
    • Set up transaction notification alerts
    • Set up fraud alerts
    • Set up security alerts
    • Keep profile information up to date
    • Set up travel notifications when traveling
    • Lock/unlock your card temporarily
    • Immediately report a lost or stolen card
    • Immediately report suspicious transactions
  • How do I make mobile purchases with my Fidelity® Visa Signature® Card?

    Whether your device is Apple, Android, or Samsung, mobile purchases can be made and offer you an easy way to pay using your card. Simply add your card to your device and get started.

    All of the payment technologies use a form of encryption to create virtual card numbers (that is, your card's information isn't shared with a merchant).

    Learn more about making mobile payments

    Apple Pay®

    Simply connect your card to enjoy the convenience of making payments with your Apple device and the safety and security of Apple Pay.

    Google PayTM

    Once you've added your card to your device, hold it near the retailer's contactless terminal to pay. It's the fast, simple way to pay—whether you're shopping at a store, online, or in an app.

    Samsung Pay

    Use your phone's camera to add your card and secure it with a fingerprint and PIN. Then, simply pay with an upward swipe on your screen.

  • Will my card offer contactless technology?

    If you see the contactless symbol on your card, you will now be able to tap to pay for fast, easy, and secure checkouts. Look for the contactless symbol at checkout, tap your contactless Fidelity® Visa Signature® Card on the checkout terminal, and you're good to go. If the merchant doesn't accept contactless payments yet, you can still insert or swipe your card.

    A contactless card will be sent when you receive reissued card. You can also call Elan Cardmember Service to request a contactless card.

  • What types of account alerts can I activate and receive?

    Elan Cardmember Service offers notification alerts for the following situations:

    • Online statement is available for viewing
    • Your balance exceeds an amount you specified
    • Due payment
    • Overdue payment
    • Payment posted to your account
    • Credits posted to your account
    • Debits posted to your account
    • A transaction has been authorized
    • A transaction has been authorized online or over the phone
  • What should I know about adding an authorized user to my account?

    Your authorized user will have charging privileges. If you add an authorized user, you agree to be responsible for all charges they make on your account. If you want to remove an authorized user, please call Elan Cardmember Service. Make sure you get the credit card back from the former user and destroy it.

  • Can I change when my payments are due?

    Yes, please call Elan Cardmember Service to ask about changing your payment due date. Note: This will change when you statement is processed.