Cash Management FAQs: Apple Pay

  • On which devices can I use Apple Pay®?

    Apple Pay can be used on the iPhone® 7, iPhone 7 Plus, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, Apple Watch®, iPad Air® 2, iPad miniTM 3, iPad mini 4, or iPad ProTM.

  • Which Fidelity cards can I use with Apple Pay?

    Currently, the Fidelity® Visa® Gold Check Card and Fidelity® HSA® Debit Card can be used with Apple Pay.

  • Do I need to install the Fidelity Mobile® app to use Apple Pay?

    No, Apple Pay is integrated into the Wallet app on iOS.

  • How do I add my Fidelity debit card to Apple Pay?

    Follow these three steps:

    Open Wallet & Apple Pay on your device.

    Either take a picture of your debit card or manually enter your debit card number and expiration date.

    Enter the 3-digit security code from the back of your debit card.

    In some cases, when you add your debit card, Wallet may prompt you to contact Fidelity Card Services for additional security information. Once your card is verified, you can start using Apple Pay.

    Fidelity Card Services contacts

    Fidelity® Visa® Gold Check Card: 800-323-5353

    Fidelity® HSA® Debit Card: 888-377-0323

  • How do I pay with Apple Pay?

    Select your Fidelity debit card (if not setup in Wallet as your default card) and hold your phone near a participating retailer's card reader with your finger on the Touch ID® button. Your Fidelity debit card will appear on your screen. A subtle vibration and beep will let you know that your payment information was sent successfully.

  • How do I make my Fidelity debit card the default card within Apple Pay?

    Go to Settings and choose Wallet & Apple Pay, then choose Default Card and select your Fidelity debit card.

  • Where can I use Apple Pay?

    Many merchants—from grocery stores and restaurants to gas stations and retail stores—accept Apple Pay. You can also use Apple Pay within certain apps to make purchases.

    See a current list of stores and apps that accept Apple Pay

  • Does Fidelity charge any fees to use Apple Pay?

    No, there is no charge or fee to use Apple Pay with your Fidelity debit card.

  • Is Apple Pay safe and secure?

    Apple Pay is a more secure way to pay than using your actual debit card because Apple Pay uses a unique digital account number to make each purchase. By using a digital account number, you no longer risk sharing your personal or card account information when you shop. This reduces the threat of your sensitive data being stored or compromised. Also, if your device is ever lost or stolen, you don't need to cancel your card, only the digital account number, which can be quickly reissued.

  • What if my device is lost or stolen?

    If you have the Find My iPhone app, use it to put your device into Lost Mode. Locking and erasing your device will suspend Apple Pay.

    If you don't have the Find My iPhone app, call Fidelity Card Services at the appropriate number below to cancel your card:

    Fidelity® Visa® Gold Check Card: 800-323-5353

    Fidelity® HSA® Debit Card: 888-377-0323

  • What if my debit card is lost or stolen?

    Call Fidelity Card Services at the appropriate number below to cancel your card:

    Fidelity® Visa® Gold Check Card: 800-323-5353

    Fidelity® HSA® Debit Card: 888-377-0323

    You should also remove the card from the Wallet app on your device. After you receive your replacement card, you'll need to add the Wallet app to Apple Pay again.

  • How do I remove my debit card from Apple Pay?

    Go to Settings and choose Wallet & Apple Pay, then choose your Fidelity debit card and select Remove Card.

  • How can I learn more about Apple Pay?

    You can learn more about using Apple Pay with the Fidelity debit card on our Apple Pay page, and you can get more details about Apple Pay from Apple.