Rated 5 out of 5 by Diane M. Reliable and beneficial
I love this card! I use it for everything I purchase......I rarely pay cash for anything. As a result I am building a nice cushion in the Fidelity Rewards American Express account. I cancelled my other American Express card because it had an annual fee and I found this card to be much more of an asset.
January 5, 2015
Rated 5 out of 5 by BestREMAX Best Card To Use
I have been using this as my primary card for over 2 years now. I even have my utilites linked to it and have had great customer sevice. They sent me a new card automatically when it was used prior to the Home Depot hack. The auto deposit of the monthly rewards into Fidelity is nice since others make you do it manually in order to receive them. This gives you a tax free 2% discount on anything you buy - even Starbucks!
December 11, 2014
Rated 5 out of 5 by CW Love it
Great card, use it for 95% of my expenses. Also I like the integration to my Fidelity accounts for statements, transactions and paying bills.
December 3, 2014
Rated 5 out of 5 by Warren B. Fantastic Card
I use this card for everything.
Where else are you going to get a full 2% back on EVERYTHING without jumping through hoops like other card companies make you do? I like CASH BACK.
Rewards can be sent automatically to my brokerage account. The only downside is that about 10% of merchants won't accept AmEx cards so you will need a back up card like MC or Visa, but you should always carry a back up card or two anyway.
November 6, 2014
Rated 5 out of 5 by Archie S Great Card
I can't find a card to beat this one. It is also linked to your account to make rewards available easily. 2% cash back with no annual fee. We get hundreds back per year on our "green card". Go Fidelity
August 28, 2014
Rated 5 out of 5 by Jeep The very best card for me.
This is THE credit card for those of us who want the best rebates with no hassle. This has been my "go to" card for almost two years now and I recommend it without equivocation. No quarterly categories, no requesting rebates, no limits, no fees, no problems. The fact that it is AMEX rather than VISA or M/C has not been a problem. Only once in two years have I tried to use it in a store that did not take AMEX. A 99 cent store, of all places.
If you're considering a new card, go for this one.
March 24, 2013
Rated 5 out of 5 by Todd3768 Simple Cash Back
This card is a simple way to earn cash back without having to keep track of gimmicks. Every purchase gets 2% back deposited directly into your Fidelity account. It's that simple. There's no need to keep track of what points are worth or whether it's better to buy gas or groceries this month.
March 18, 2013
Rated 5 out of 5 by pal Best credit card program out there.
Airline reward cards can be a hassle with their restrictions and odd exchange rates for points. A straight forward 2% cash savings on ALL charges is a good deal. Surprisingly, even some low mark-up box stores take it exclusively.
December 29, 2011
Rated 4 out of 5 by D Like the higher reward %
It's nice to get a reward percentage higher than my other cards.
May 4, 2015
Rated 1 out of 5 by Charles Horrible Customer Service
If you have any issues plan on spending forever on hold and getting the run around poorly trained agents.
May 1, 2015
Rated 5 out of 5 by musicandarts Best rewards credit card available!!
I have been using Fidelity Amex for the last five years or so. 99% of all my financial transactions go through this card. I got more than $1000 last year from my purchases. The points can be transferred to my brokerage accounts (and to my bank account if needed) or my kid's 529 plan.
They used to have bonus points for purchases made from vendors on their shopping portal. This feature is gone now, but the card is still excellent.
May 1, 2015
Rated 1 out of 5 by lb quit using
i quit using this card because card services was a hassle to deal with, frequently canceling my card and sending me a new one with a new number on slight provocation.
April 29, 2015
Rated 3 out of 5 by Frustrated Apple Pay???
I tried to put this card on my ApplePAY and my phone told me to call card issuer. I called FIA and after being transferred to 5 people I was told Fidelity has not agreed to allow the card to be used on Apple Pay. My other AMEX cards are allowed on ApplePAY. I would use this card more often if it was ApplePAY compatible.
April 29, 2015
Rated 1 out of 5 by Matt M FIA Card services is a bad operator for a great product
FIA website is decades behind "real" american express website. Currently, issue with amounts being debited instead of credited but poor communication by FIA team. Calls with Customer service generally do not get questions answered. Great product in terms of cash back (over 3,000 in the last two years) but definitely bush league service. Definitely not comparable to Fidelity's customer service. Buyer beware. Still would recommend due to value outweighing antiquated systems.
April 29, 2015
Rated 1 out of 5 by Questioning this card Had loved this card until fraud
18 fraudulent charges on this card were not caught by FIA card services, totaling over $600. I caught them after 3 days. I was making charges on the card near my home the same day the fraudulent charges started in a different state. Multiple charges in the same NY metro area over the next 3 days while I was making charges near my home. I had been assured there was additional fraud protection on this card after I had used it at Home Depot during the credit card breach. FIA Card Services assured me there was no need for a new card at that time.
The first time I talked to them about the fraudulent charges they only removed 8 of the 18 charges. There were a number of identical charges, and they removed some of them and not others. It took a second call to get them all removed.
When I activated my new card today I decided I needed to make sure I get activity alerts set up via my phone or text. I called and the rep. just told me it isn't possible to get any alerts!!!
I would think they would want this, since their lack of fraud protection just cost them over $600.
I had loved the 2% back to my fidelity investment account, but am seriously wondering whether it is worth it.
I would think Fidelity would be making sure this card has better customer service, since it is being marketed as a Fidelity card, and the only reason I got it was for the 2% cash back to my Fidelity account.
April 29, 2015
Rated 3 out of 5 by sunshine secure
AmEx can not be used every store. The costomer service people is not very helpful.
April 27, 2015
Rated 4 out of 5 by jrb Excellent rewards - web portal needs help
Great rewards program.
Two problems that make it less convenient to use this card than some of my other cards:
1. Online portal is pretty terrible to use and doesn't give the option to automatically pay the card each month (you can only schedule a set amount to be paid on a set schedule - not very useful).
2. Apply Pay. We've heard for months that "it is coming" with no other details.
April 25, 2015
Rated 4 out of 5 by Long time Fidelity Customer Great Cash Back
Not a true AMEX card but serviced by FIA. Terrible customer service, no apps and still do not understand how I earn my 2% cash back,
Also not usable by Apple pay.
April 22, 2015
Rated 5 out of 5 by Vijay P Secure and reliable
Great Card and Double Points on all purchases is great.
April 20, 2015
Rated 1 out of 5 by cas Beware! A fraudulent charge and American Express couldn't care less
A fraudulent charge led to cancellation without any offer to send a prompt replacement. In addition, it still does not work with Apple Pay! Very disappointed in both Fidelity and American Express. Not what I expected.
April 18, 2015
Rated 5 out of 5 by Papa Peach simple calculation of rewards
There are all kind of schemes to get a person to use a particular credit card. Unless you like frivolous benefits you are not getting much.
Fidelity Rewards is real money put to use for your future.
April 17, 2015
Rated 3 out of 5 by kdoug13 Needs Improvement
The problem us not with the card, but with the issuer FIA Card Services. 1) it is not affiliated with Apple Pay, which I prefer to use when available both for convenience and security of information reasons, and 2) it does not have a notification system for charges to the card over a set amount. For security purposes, my other cards are set up to text me when a charge is made in excess of an amount that I set. I have had cards "hacked" previously and consider this to be a pretty basic service. I would encourage Fidelity to either change the issuer of its branded card or require a major upgrade in the level of service offered by FIA, which frankly is very limited.
April 14, 2015
Rated 2 out of 5 by Eddie U Often Declined
FIA Card Services Fraud Department often causes this card to be rejected. I was recently given the direct number to the fraud department for the next time it happens. It was recently declined at the pump but FIA said there was not a problem. Two percent back is nice but the card is a real pain. I'm looking for alternatives.
April 13, 2015
Rated 4 out of 5 by GG Great card to use for everyday expenses
2% cashback on everything
autopay works as advertise
No issue using the credit card
website needs to be improved especially statements and login system
other than i highly recommend this card
April 13, 2015
Rated 1 out of 5 by rixk poor customer service
This card is a joke can't believe it's a fidelity and an American express card. This is a FIA run card that is so antiquated and wrist customer service. IT IS NOT AN AMERICAN EXPRESS OR FIDELITY RUN CARD!
April 7, 2015
Rated 2 out of 5 by Steve S. Many charges refused
This card is a great deal and I have been using it for about 2 years for most of my purchases. Then, starting in 2015, they started randomly refusing certain payments claiming they were concerned about security. So I never know what they are going to pay and what they will refuse. Sometimes they refuse new merchants but sometimes recurring bills like Verizon Wireless. I think FIA Card Services pays back so much to Fidelity that they want me to cancel the card.
April 7, 2015
Rated 4 out of 5 by UTRRr Why can't I set my payment?
I pay my charges online through the FIA webpage. I go online and look at my full balance (not just the statement balance), and try to pay that. Nearly every time I do that FIA ends up taking a different amount than what I specify that I wish to pay. This causes me to go back to my bank account every month and readjust my balances because FIA didn't take out what I asked them to take. I want a card that does things MY way, not theirs.
April 7, 2015
Rated 4 out of 5 by Marko AMEX Fidelity
The AMEX Fidelity card provides an excellent reward program and links well with my Fidelity account.
Two suggestions to improve:
1. Make card compatible with ApplePay
2. As with other AMEX products there are some merchants who do not accept - need to broaden the merchant base
April 6, 2015
Rated 5 out of 5 by DrH Amex 2% cash-back
Right now, one of the best cash back credit cards I am aware of. 2% back regardless of use is a great deal.
April 6, 2015