Annuities Frequently Asked Questions

Annuity balances may be included on brokerage statements if the annuity and the brokerage account have identical ownership/registration. You can make this request by sending a secure email message to the Annuity Service CenterLog In Required. Select Annuities in the “Send Email to” drop down menu. Include your annuity contract number, the brokerage account number for which you’d like to view your annuity balance on the statement, and any questions you have.

Owners of non-Fidelity annuities can get assistance with death claim forms by contacting the issuing firm. For example: MassMutual, NY Life, USAA, Western & Southern, etc.
For assistance with a death claim for a Fidelity annuity (or Brighthouse contracts starting 83 and MetLife contracts starting 81), please call the Fidelity Annuity Inheritor Service team Mon-Fri 9am-5pm ET at (800) 544-4374.

Owners of non-Fidelity annuities can update their address by contacting the issuing firm. For example: MassMutual, NY Life, USAA, Western & Southern, etc.

For most owners of Fidelity annuities (including Brighthouse contracts starting 83 and MetLife contracts starting 81), address changes can be made onlineLog In Required.

If you are unable to change your address online, please visit the Fidelity Forms and Applications page, Choose Topic: Annuities, and select the ‘Change Name/Address – Annuity’ form for your annuity product.

Please note that if an address is updated, you will be limited to a maximum withdrawal of $30,000 for the following 10 days.

It depends on the annuity product.

Owners of non-Fidelity annuities can get answers on closed annuities by contacting the issuing firmLog In Required. For example: MassMutual, NY Life, USAA, Western & Southern, etc.

If you have questions regarding a closed Fidelity annuity (or Brighthouse contracts starting 83 and MetLife contracts starting 81), please send a secure email message to the Annuity Service CenterLog In Required. Select Annuities in the “Send Email to” drop down menu. Include your contract number and any questions you have.

You can request a copy of your annuity contract by sending a secure email to the Annuity Service CenterLog In Required. Select Annuities in the “Send Email to” drop down menu. Include your contract number and mailing address where you would like us to send the contract.

Please note: For a Non-Fidelity annuity please contact the issuing firm. For example: MassMutual, NY Life, USAA, Western & Southern, etc.

Owners of non-Fidelity annuities can obtain their cost basis by contacting the issuing firm. For example: MassMutual, NY Life, USAA, Western & Southern, etc.

For Fidelity annuities (including Brighthouse contracts starting 83 and MetLife contracts starting 81), you can find your cost basis by going to the Balances tabLog In Required on the Portfolio Summary page, then clicking on your annuity.

To divide an annuity due to divorce or legal separation, Fidelity will need:

1. A copy of the relevant pages of the Divorce Decree already filed in court.
2. A copy of the Property Settlement Agreement.
3. A signed and dated Letter of Instruction that includes a contact person’s name, phone number, and address. .

You can return the required documents by sending a secure email to the Annuity Service CenterLog In Required. Select Annuities in the “Send Email to” drop down menu. Include your contract number and any questions you have.

To view and update your Fidelity annuity (including Brighthouse contracts starting 83 and MetLife contracts starting 81) beneficiaries online, visit the Fidelity Beneficiary SummaryLog In Required page and click 'Edit'.

You may also make updates in writing by visiting the Fidelity Forms and Applications page, Choose Topic: Annuities, and select the appropriate beneficiary form for your annuity product.

Owners of non-Fidelity annuities can update beneficiaries by contacting the issuing firm.

If you have any questions about potential fees send a secure email message to the Annuity Service Center. Select Annuities in the “Send Email to” drop down menu. Include your contract number(s) and any questions you have.

Owners of non-Fidelity annuities can close out their annuities by contacting the issuing firm. For example: For example: MassMutual, NY Life, USAA, Western & Southern, etc.

To close a Fidelity annuity visit the Forms and Applications page, Choose Topic: Annuities, and select the appropriate Withdrawal (One time) Form for your annuity product.

When your annuity reaches maturity, you have several options such as:

To review your specific options and next steps, you can schedule an appointment with your Fidelity Financial Consultant or an Annuity Planning Consultant to have a planning conversation.

Owners of non-Fidelity annuities can obtain annuity transaction confirmations by contacting the issuing firm. For example: MassMutual, NY Life, USAA, Western & Southern, etc.

Transaction confirmations for Fidelity Variable annuities (including Brighthouse contracts starting 83 and MetLife contracts starting 81) can be found on the Fidelity Account Records pageLog In Required. In the Account Records drop down menu, select 'Annuity Transaction Confirmations' and click 'Go' to display available confirmations.

Annuity fees, charges, and other expenses vary by product and provider.

Owners of non-Fidelity annuities can obtain fee details by contacting the issuing firm. For example: MassMutual, NY Life, USAA, Western & Southern, etc.

For Fidelity annuities (including Brighthouse contracts starting with 83 and MetLife contracts starting with 81), fees can be found in the contract or product prospectus.

An Interested Party designation allows someone to receive statements for your annuity or view limited information about your annuity online, but they cannot perform transactions.

To give someone Interested Party access to your annuity, send a secure email message to the Annuity Service Center. Select Annuities in the “Send Email to” drop down menu. Include your contract number and any relevant information.

A round trip violation is one of Fidelity's annuity excessive trading policies.

A round trip violation occurs when there is a purchase of $25,000 or more in a single fund and a sale of $25,000 or more out of that same fund within 30 days in an annuity.

Note: Clients who show a pattern of excessive trading may have their annuities restricted. If you are about to incur a round trip violation, you will receive a warning message on the Fidelity trading platform before you submit your exchange request.

To request a duplicate statement, send a secure email message to the Annuity Service CenterLog In Required (Annuities) with the annuity contract number, preferred delivery preference: regular mail or secure message, and the date of the statement you need.

For Fidelity annuities (including Brighthouse contracts starting with 83 and MetLife contracts starting with 81), most changes to bank information (adding/modifying/terminating) can be done by clicking the 'Link A New Bank Account' Button on the Your Bank InformationLog In Required page. If you are unable to add your bank information online, please email the Annuity Service CenterLog In Required. Select Annuities in the “Send Email to” drop down menu. Include your contract number and any questions you have.

Note: The bank account owner(s) need to be the same as the annuity owner(s).

Owners of non-Fidelity annuities can update where annuity payments are sent by contacting the issuing firm. For example: MassMutual, NY Life, USAA, Western & Southern, etc.

To track an annuity transfer (TOA/1035) into Fidelity, visit the Status TrackerLog In Required. Please note that transfers typically take 2-5 weeks once all paperwork is in good order. For additional questions, send a secure email message to the Annuity Service CenterLog In Required. Select Annuities in the “Send Email to” drop down menu. Include your contract number(s) and any questions you have.

If you are transferring to a Fidelity IRA, click on Transfer an Account to Fidelity to get started online. For further assistance, please contact your Financial Consultant or contact us at (800) 343-3548.

If you are transferring to another firm, you can move your annuity by contacting the receiving firm.

Please note that transferring assets from an annuity to an IRA may have tax implications or penalties. Always consult with a tax professional before making such decisions.

You can research and compare Fidelity annuity fund performance by clicking on any annuity fund name on the Annuity Funds Research page. You will find a variety of important information, including 3-, 5-, and 10-year returns.

To move assets from an IRA into an annuity, the funds must be deposited into an annuity product that’s eligible to receive IRA money, also referred to as Qualified money. Please note that the process may vary by annuity product.

If you are ready to purchase an annuity or have questions about Fidelity's annuity offerings, you can schedule an appointment with your Fidelity Financial Consultant or an Annuity Planning Consultant to have a planning conversation.

Individuals should consider their investment objective, as well as the risks, fees, and expenses of the annuity and its investment options. Tax efficiency and the investor’s time horizon are other important factors to consider. A licensed agent may help to determine whether a variable annuity product will best meet the investor’s needs.

If you are ready to purchase an annuity or have questions about Fidelity's annuity offerings, you can schedule an appointment with your Fidelity Financial Consultant or an Annuity Planning Consultant to have a planning conversation.

Fixed income annuities provide a guaranteed stream of income in retirement, which may help cover essential expenses and reduce the risk of outliving your savings. They may also diversify your sources of guaranteed income alongside Social Security or pensions. Important considerations with this type of annuity are liquidity needs and access to the principal. Generally, once the contract is issued, the contract owner would receive the scheduled annuity payments and have limited or no access to the principal. Contract owners should have sufficient liquidity in other accounts to cover emergencies and unplanned expenses in retirement.

If you are ready to purchase an annuity or have questions about Fidelity's annuity offerings, you can schedule an appointment with your Fidelity Financial Consultant or an Annuity Planning Consultant to have a planning conversation.

To transfer your annuity out, Fidelity requires paperwork from the receiving firm. Please reach out to the receiving firm to initiate this request.

You can initiate the transfer of many types of annuities to Fidelity by contacting your Fidelity Financial Consultant or an Annuity Planning Consultant.

You can view your Required Minimum Distribution( RMD) for your annuity by visiting the Retirements distributionLog In Required page.

Owners of non-Fidelity annuities can view their RMD by contacting the issuing firm. For example: MassMutual, NY Life, USAA, Western & Southern, etc.

For Fidelity annuities (including Brighthouse contracts starting with 83 and MetLife contracts starting with 81), you can view your RMD by visiting the Retirements Distribution PageLog In Required.

If your Fidelity annuity is closed, send a secure email message to the Annuity Service CenterLog In Required. Select Annuities in the “Send Email to” drop down menu. Include your contract number and any questions you have.

The IRS requires individuals to begin taking Required Minimum Distributions (RMDs) from qualified retirement accounts, including deferred annuities funded with pre-tax money, once they reach a certain age, which depends on their date of birth. Income annuities funded with qualified money may be subject to RMD rules. Under the Secure Act 2.0, payments from these annuities may help satisfy RMDs for other qualified accounts. You are allowed to aggregate your RMDs, meaning you can take the total amount from one or more qualified accounts, including annuities, as long as the full RMD for the year is met.

Fidelity’s Retirement Distribution CenterLog In Required overview page shows RMDs for qualified accounts, including qualified income annuities. In January, Fidelity sends Fair Market Value (FMV) letters for qualified income annuities to help with RMD planning. If you use aggregation, the Retirement Distribution Center may not reflect your RMDs as “completed”, so you might still receive notifications.

Because RMD rules can be complex, Fidelity recommends speaking with a tax professional to understand how your annuity payments and account types affect your overall RMD strategy.

For Fidelity annuities (including Brighthouse contracts starting 83 and MetLife contracts starting 81), please send a secure email message to the Annuity Service Center.Log In Required Select Annuities in the “Send Email to” drop down menu. Include your contract number and any questions you have.

For non-Fidelity Annuities you can obtain your RMD by contacting the issuing firm. For example: MassMutual, NY Life, USAA, Western & Southern, etc.

Owners of non-Fidelity annuities can obtain their tax forms by contacting the issuing firm. For example: MassMutual, NY Life, USAA, Western & Southern, etc.

For Fidelity annuities (including Brighthouse contracts starting with 83 and MetLife contracts starting with 81), tax forms can be found by navigating to Tax Forms in the Documents tabLog In Required once signed in to your Fidelity.com profile.

If an annuity has been surrendered or closed, please send a secure email message to the Annuity Service CenterLog In Required. Select Annuities in the “Send Email to” drop down menu. Include your contract number and any questions you have.

Owners of non-Fidelity annuities can obtain their tax withholding information by contacting the issuing firm. For example: MassMutual, NY Life, USAA, Western & Southern, etc.

For Fidelity annuities (including Brighthouse contracts starting 83 and MetLife contracts starting 81), please review your transaction confirmation on the Account Records pageLog In Required.

Owners of non-Fidelity annuities can update tax withholding by contacting the issuing firm. For example: MassMutual, NY Life, USAA, Western & Southern, etc.

For Fidelity annuities (including Brighthouse contracts starting 83 and MetLife contracts starting 81), send a secure email to the Annuity Service CenterLog In Required. Select Annuities in the “Send Email to” drop down menu. Include your contract number(s) and any questions you have.

You may have received more than one tax form for the same annuity contract if you:

• Lived in different states or changed your legal address on file for your annuity during the year
• Had multiple distribution types
• Made distributions both prior to and after turning 59 1/2

If you have additional questions, you may send a secure email message to the Annuity Service Center. Select Annuities in the “Send Email to” drop down menu. Include your contract number and any questions you have.

To place an exchange/trade online please visit the Annuity ExchangeLog In Required page. If you are unable to enter an exchange/trade online, contact the Annuity Service Center at (800) 634-9361.

You can find the funds for your specific annuity by going to your account positions pageLog In Required and clicking on the 'Annuity Funds Research' link.

Alternatively, you can go to the Fidelity Annuity Funds Research page and select your specific annuity to view funds.

Please Note: For non-Fidelity annuities (for example: Mass Mutual, NY Life, USAA, Western & Southern, etc) you must contact the issuing firm.

To deposit a check into a Fidelity Personal Retirement Annuity or Fidelity Retirement Reserves Annuity, send the check along with the Additional Purchase-Fidelity Personal Retirement Annuity and Fidelity Retirement Reserves Annuity form to the address listed at the bottom of the form.

To review other deposit options, contact your Fidelity Financial Consultant or an Annuity Planning ConsultantLog In Required to have a planning conversation .

Owners of non-Fidelity annuities can request a withdrawal by contacting the issuing firm. For example: Mass Mutual, NY Life, USAA, Western & Southern, etc.

You can withdraw money from an existing Fidelity annuity by visiting the Transfer PageLog In Required .

To request a withdrawal from a Brighthouse contract (starting with 83) and MetLife contract (starting with 81), please contact the Annuity Service Center at (800) 634 9361.

A Dollar Cost Average (DCA) program is available on certain variable deferred annuity contracts and allows the contract owner to automatically invest $100 or more monthly from a cash position within the annuity into other investment options.

To start, update, or cancel a DCA program submit the Dollar Cost Average form as a secure email message to the Annuity Service CenterLog In Required. Select Annuities in the “Send Email to” drop down menu. Include your contract number, the form and any questions you have.

The Automatic Rebalance (ARB) program helps keep your annuity investments aligned with a percentage mix you choose when you start the program. Over time, market changes can cause your allocations to drift. ARB automatically adjusts your balances back to your selected percentages on a regular schedule. This program is only available on certain deferred variable annuities.

To start, update, or cancel an Annuity Automatic Rebalance program send a secure email message to the Annuity Service CenterLog In Required. Select Annuities in the “Send Email to” drop down menu. Include your contract number(s) and any questions you have.

An Automatic Annuity Builder (AAB) program is a feature that allows you to make recurring contributions to your annuity from a linked bank or brokerage account. This helps you build your annuity balance over time through scheduled investments rather than one-time deposits. This program is only available on certain deferred variable annuities.

To use AAB, your annuity must be connected to a bank or brokerage account. For most Fidelity individual annuities, you can add an account by clicking 'Link A New Bank Account' Button on the Your Bank InformationLog In Required page.

To start, update, or cancel an AAB, submit the AAB form as a secure email message to the Annuity Service CenterLog In Required. Select Annuities in the “Send Email to” drop down menu. Include your contract number, the form, and any questions you have.

A SWP lets you set up regular withdrawals from your deferred annuity, either by check or electronic transfer, on a schedule that works for you. Check with a tax advisor about potential tax implications before starting a SWP.

Owners of non-Fidelity annuities can start or update their withdrawal program by contacting the issuing firm. For example: MassMutual, NY Life, USAA, Western & Southern, etc.

For owners of Fidelity annuities (or Brighthouse contracts starting 83 and Metlife contracts starting 81) you can establish, modify or terminate an annuity SWP by visiting the Fidelity Forms and Applications page, Choose Topic: Annuities, and select the proper form for your annuity product. After filling out the form, you can submit it as a secure email message to the Annuity Service CenterLog In Required. Select Annuities in the “Send Email to” drop down menu. Include your contract number(s) and any questions you have.

Please note that if your annuity has a guaranteed withdrawal benefit, the withdrawal benefit is subject to specific rules including annual withdrawal limitations. Reinstating a new SWP after one has been canceled will be subject to contract specific rules.

Owners of non-Fidelity annuities can replace checks by contacting the issuing firm. For example: MassMutual, NY Life, USAA, Western & Southern, etc.

For owners of Fidelity Annuities (or Brighthouse contracts starting 83 and MetLife contracts starting 81), send a secure email message to the Annuity Service Center.Log In Required Select Annuities in the “Send Email to” drop down menu. Include your contract number(s) and any questions you have.

Contract owners have the right to cancel their annuity contract during the Free Look Period. The Free Look Period varies by product and state and lasts ten or more calendar days from the date the contract is received by the contract owner.

The Free Look period for your annuity can be found in your contract which was sent to you by the insurance company. Contract owners may request to cancel their annuity contract during the Free Look period, by contacting their Fidelity Financial ConsultantLog In Required or by calling the Annuity Service Center at 800-634-9361.

Each time an annuity contract is issued, the client is given a predetermined time to review and return the contract for a refund, called a Free Look Period. The Free Look Period varies by product and state and lasts ten or more calendar days from the date the contract is received by the contract owner. The Free Look period for your annuity can be found in your contract which was mailed to you.

You can initiate a freelook by contacting your Fidelity Financial ConsultantLog In Required or by calling the annuity service center at 800-634-9361 and having them connect you over to an annuity case manager.

For non-Fidelity annuities, contact contacting the issuing firm. For example: MassMutual, NY Life, USAA, Western & Southern, etc.

For Fidelity annuities (including Brighthouse contracts starting with 83 and MetLife contracts starting with 81), all forms can be found on the Forms and ApplicationsLog In Required page. To find annuities specific forms, select ‘All Forms’ and in the Topic scroll menu, check the box for Annuities.

Owners of non-Fidelity annuities can find annuity statements by contacting the issuing firm. For example: MassMutual, NY Life, USAA, Western & Southern, etc.

For Fidelity annuities, (including Brighthouse contracts starting 83 and MetLife contracts starting 81), statements can be found by navigating to the Documents tabLog In Required once signed into your Fidelity.com profile.

If you are an Interested Party or Power of Attorney (POA) on a Fidelity annuity, you may request a statement by sending a secure email message to the Annuity Service Center.Log In Required Select Annuities in the “Send Email to” drop down menu. Include your contract number(s) and any questions you have.

You’ll usually only see accounts on Fidelity.com that are directly in your name. Since trust accounts are technically owned by the trust itself, they don’t show up in your account list, unless you are a trustee.

If you are the trustee of an annuity and don’t see the annuity on your Portfolio SummaryLog In Required page, send a secure email message to the Annuity Service CenterLog In Required. Select Annuities in the “Send Email to” drop down menu. Include your contract number(s) and any questions you have as well as a request to be able to view your trust owned contract when you login to Fidelity.com.

To explore annuities available from Fidelity and our insurance partners, visit the Fidelity Annuity Products page.

If you are ready to purchase an annuity or have questions about Fidelity’s annuity offerings, you can schedule an appointment with your Fidelity Financial Consultant or an Annuity Planning ConsultantLog In Required to have a planning conversation.

You can find a list of fixed annuity rates by visiting the Fidelity Fixed Annuity Rates page. If you have additional questions or would like to open or renew an annuity, please contact your Fidelity Financial Consultant or an Annuity Planning Consultant to have a planning conversation.

A qualified longevity annuity contract (QLAC) allows funds in a pretax (qualified) retirement plan, such as a 401(k), a 403(b), or an IRA, to be converted into an annuity. If the QLAC fulfills all Internal Revenue Service (IRS) requirements, it is exempt from the mandatory required minimum distribution (RMD) rules until the owner reaches age 85.

Fidelity partners with other Insurance Carriers to offer QLAC's through our Insurance Network. You can go online to view Fidelity's current Annuity offerings.

Each investor's retirement needs are unique. One of our planners can help you through the selection process to determine whether the annuity productsLog In Required we offer are the best solution to meet your needs. If you are ready to purchase an annuity or have questions about Fidelity’s offerings, you can schedule an appointment with your Fidelity Financial Consultant or an Annuity Planning ConsultantLog In Required to determine how an annuity may fit into your retirement plans. If an annuity makes sense for you, one of our planners can help you through the purchasing process.