Managed Accounts FAQs: Fidelity Portfolio Advisory Service®

General Account Information

Contact Information

  • Whom should I contact for assistance with my account?

    Your portfolio specialist can help you with your money management needs, including answering any investment questions associated with your account, discussing your investment strategy, and ensuring that your strategy remains consistent with your long-term goals and objectives.

    Call 800-544-3455 (8 a.m. to 7 p.m. ET, Monday through Friday) to talk to your portfolio specialist.

  • Whom should I contact to update account features or initiate monetary transactions?

    A Portfolio Advisory Services representative will ensure that your transactions are executed correctly and efficiently and that all account issues are resolved in a timely and satisfactory manner.

    Call 800-544-3455 (8 a.m. to 7 p.m. ET, Monday through Friday) to talk to a representative.

  • What mailing address should I use?

    For monetary and maintenance forms and requests:

    • Fidelity Investments
      P.O. Box 770001
      Cincinnati, OH 45277- 0017

    To send Portfolio Advisory Services advisory fee checks:

    • Fidelity Investments
      P.O. Box 5000
      Cincinnati, OH 45273- 8617

    For additional deposits:

    • Fidelity Investments
      P.O. Box 770001
      Cincinnati, OH 45277- 0003

Handling Account Transactions

  • How can I conduct monetary transactions online?

    A number of monetary transactions can be processed on Fidelity.com. Transactions from a Fidelity Portfolio Advisory Service® account are limited to 25% of your account net worth per day up to a maximum of $100,000.

    Online money movement capabilities for Fidelity Portfolio Advisory Service® accounts include:

    • Cash transfers between your Fidelity accounts
    • Contributions to your IRA
    • Withdrawals from your IRA
    • Fund transfers between your Fidelity Portfolio Advisory Service account and your bank account

    To access online money movement options on Fidelity.com:

    1. Log in to your Fidelity Portfolio Advisory Service account.
    2. Select Accounts & Trade from the main navigation menu.
    3. Select Transfer Money/Shares, then choose whether you'd like to transfer into, between, or out of your Fidelity accounts.
    4. Using the dropdown menu, select the account you would like to transfer from.
    5. Designate the account you would like the money transferred to.

    Please note that certain restrictions apply. You may contact your Portfolio Advisory Services representative or any member of your client management team for more information. Redemptions for Fidelity Portfolio Advisory Service accounts are as follows:

    • Blended Fund Option Accounts – Must be received by noon Eastern time (ET) on a day that the New York Stock Exchange is open for business for the withdrawal request to be processed on the same business day
    • All Fidelity Fund Option Accounts – Must be received by 4 p.m. ET on a day that the NYSE is open for business for the withdrawal request to be processed on the same business day
    • Index-Focused Fund Option Accounts – May take up to 10 business days, depending on the securities to be sold and/or transferred
  • How can I make deposits to my account?

    To make a deposit by check to your Portfolio Advisory Services account, make your check payable to National Financial Services. Be sure to include your account number on your check and send it to:

    Fidelity Investments
    P O Box 770001
    Cincinnati, OH 45277 - 0003

    To transfer funds to your account by bank wire services, provide the following information to your bank:

    Chase Manhattan Bank, New York, NY
    Routing Number: 021-000-021
    FCC National Financial Services
    Fidelity Portfolio Advisory Service Account
    066196-221
    FBO: (Customer Name)
    For Final Credit to:
    Y9X-XXXXXX (insert your account number)

    Be sure to notify your representative of any expected bank wires. Note that your bank may charge a fee for money wiring.

    Any cash you deposit to your account of $250 or greater will be immediately invested in a Fidelity money market fund, and then portioned to stock and bond mutual funds and, if applicable, exchange-traded funds according to your model portfolio strategy.

  • How can I withdraw from my account?

    When you withdraw money from your account, you may have a check sent to you, have money wired to your bank account, or have funds transferred to another Fidelity account.

    To request a one-time withdrawal or to schedule withdrawals on a regular basis, choose the most convenient way to move your moneyLog In Required.

    Note: If the check is to be sent to an address that is not reflected on your account, a signature-guaranteed letter of instruction is required. You can obtain a signature guarantee in person at some banks, and at many brokerage offices.

  • How can I establish an additional Fidelity Portfolio Advisory Service® account?

    To establish an additional account for your household, contact your Portfolio Advisory Services representative or any member of your client management team who can help you complete another Investor Profile Questionnaire, as your objectives for this account may differ from your existing account.

    Note: The minimum initial investment for an additional Fidelity Portfolio Advisory Service® account is $50,000.

Advisory Fees and Schedules

  • How can I track the quarterly advisory fee associated with my account?

    Advisory fee listings display on your monthly account statements, which provide a summary of all activity in your account and the current market value of your investments. You can elect to pay your advisory fee by automatic withdrawal from your account, or you can pay your fee by check. Either way, the payment transaction will be listed under the Account Summary section of your monthly statement, as well as a year-to-date total of all fees you have paid thus far. Advisory fee invoices are available upon request. Please call your managed account representative for details.

  • Are there any additional charges to my account?

    You will not pay any additional sales loads, short-term trading fees, commissions or redemption fees for the Fidelity and non-Fidelity funds purchased or sold for your Portfolio Advisory Services account. As a result, the investment management team can put more of your money to work for you because your account is not charged additional sales expenses. Underlying fund expenses that you bear as a shareholder in each fund still apply in your account. Investments in separately managed accounts are subject to the management and operating expenses of the SMA manager, which are charged through the SMA manager fee. In funding your account, any funds or securities that Strategic Advisers, Inc. sells will be subject to redemption and other applicable fees, including commissions on sales of securities; however, under certain circumstances, Portfolio Advisory Services may voluntarily assume the costs of certain commissions. In addition, any applicable transaction fees and commissions made on the sales of securities made for your account are paid by the service;* however, unaffiliated market makers may still charge spreads when executing these orders.

    * The fees do not cover charges resulting from trades effected with or through broker-dealers other than affiliates of Strategic Advisers, Inc. or its affiliates, mark-ups or mark-downs by such other broker-dealers, transfer taxes, exchange fees, Securities and Exchange Commission (SEC) fees, odd-lot differentials, handling charges, electronic fund and wire transfer fees, and any other charges imposed by law or otherwise agreed to with regard to your account. The respective charges will be reflected on your monthly statement.

  • How can I lower my advisory fee?

    Consider the benefits of consolidating assets. The more you invest with us, the lower your advisory fee could be. You can also lower the advisory fee percentage for your immediate family members (whether or not they live with you) by grouping accounts together. For additional details, please ask a Fidelity representative for details or view the fee aggregation policy and form.

  • Where should I mail my advisory fee payment?

    To submit payment for your Portfolio Advisory Services account quarterly advisory fee by check, make your check payable to National Financial Services.

    Be sure to include your account number on your check. Please send your check to:

    • Fidelity Investments
      P.O. Box 5000
      Cincinnati, OH 45273-8617