FAQs: How to Reply to an Abandoned Property Notice
I use automatic investments to send money from my bank to Fidelity. Doesn't this count as "activity?"
Unfortunately, most states don't consider automatic investments (including dividend and capital gain reinvestments) as a customer-initiated activity or contact. Please log in to your Fidelity account and verify your address and/or call us at 800-343-3548.
My address is correct—why did I get this notice?
If you've confirmed we have the correct address on your account, please see Returned to Post Office NotificationsLog In Required or call us as soon as possible at 800-343-3548 so we can help you.
How do I prevent future abandoned property notices?
- Maintain a current mailing address.
- Contact Fidelity periodically (log in to your account or call us at 800-343-3548—it isn't necessary to make a transaction).
- Make sure you cash any checks you receive right away.
I can't remember my username or password; what should I do?
Please see Having Trouble Logging In? or call us at 800-343-3548.
I have an uncashed check from Fidelity that's two-years old; how can I get my money?
Typically, checks older than 180 days are considered stale-dated and may not be cashed. Please call us at 800-343-3548 so we can stop payment on the check you have and issue you a replacement.
My Fidelity assets were turned over to a state. Where are my assets?
Unclaimed assets are sent to the state of the last known residential address we have for you. Please contact that state to claim your abandoned property. You can start by visiting the National Association of Unclaimed Property Administrators (NAUPA). If you are unsure of which state to contact, please call us at 800-343-3548.
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