ATM/debit cards and HSA debit cards

Here's your guide to our most popular topics related to ATM/debit and HSA debit cards.

I want to... How can I do this? What can I expect?

Request a new card

For ATM/debit cards:

For Fidelity HSA® debit cards:

For ATM/debit cards:

  • Cards arrive within 7–10 days.
  • Transactions are reflected in your Available to Withdraw balance and are posted to your account within 5 business days.

For Fidelity HSA® debit cards:

  • Cards arrive within 7–10 days.
  • Transactions are reflected in your Available to Withdraw balance and are posted to your account within 5 business days.
  • Additional HSA debit cards are mailed directly to the account owner's address.
  • Purchases are deducted daily from your HSA.
  • You can find more information about qualified medical expenses on the IRS website.

Replace a card

You can request a replacement card on the Fidelity debit cardLog In Required page if your card was:

  • Lost or stolen
  • Not received
  • Damaged or cannot be read

For cards that were lost or stolen, prompt action is recommended to protect your account from unauthorized activity. You may also use the Lock card feature if you need time to search for the card.

For cards nearing expiration, your new card is sent automatically on or before the 15th of the expiration month on the front of your card.

Replacement cards arrive within 7–10 days.

Change or create a PIN

You can create or change a PIN onlineLog In Required.

Account owners can change the PIN on additional HSA debit cards but will not be allowed to change the PIN on another account owner’s card.

New and updated PINs can be used immediately after they have been successfully submitted.

You can change your PIN once per day.

Set up travel notifications

You can notify us of your travel plans onlineLog In Required, whether you’re traveling in the US or overseas, to help reduce the likelihood of being declined for purchases and transactions.

Travel plans can be provided up to 90 days in advance of your travel date. You can also go online to change or delete previously entered travel plans.

Note: Travel notices established by calling Fidelity will not be available online. To change or delete these plans, please call Fidelity Debit Card Services using the number located on the back of your debit card.

When you use the card in a foreign country, a 1% foreign transaction fee may be included in the amount charged to your account; this charge may apply whether or not there is a currency conversion.

Customers calling from outside the US should use the number on the back of their card to call collect.

Lock my card

To protect your card from use or if it’s been lost or stolen, you can place a temporary lock on your card onlineLog In Required . You may go online to unlock your card at any time.

Locking the card will prevent any new withdrawals or purchases. Recurring transactions, returns, and credit adjustments will still be allowed.

View card limits

ATM/debit cards are issued with daily withdrawal and spending limits. HSA debit cards are issued with daily spending limits.

You can view the daily limits and remaining balance associated with your debit card on the Fidelity debit cardLog In Required page.

  • Daily limits reset each day at 12:00 midnight ET.
  • Daily limits are subject to the Available to Withdraw balance in your account and specific daily transaction limits.

Unblock a debit card or report unauthorized transactions

Call Fidelity Debit Card Services using the number located on the back of your debit card to address any debit card transaction issues.

Customers calling from outside the US should use the number on the back of their card to call collect.

Frequently asked questions