ATM/Debit Cards and HSA Debit Cards

Here's your guide to our most popular topics related to ATM/debit and HSA debit cards.

I want to... How can I do this? What can I expect?

Request a new card

For ATM/debit cards:

For Fidelity HSA® debit cards:

For ATM/debit cards:

  • Cards arrive within 7–10 days.
  • Transactions are reflected in your Available to Withdraw balance and are posted to your account within 5 business days.

For Fidelity HSA® debit cards:

  • Cards arrive within 7-10 days.
  • Transactions are reflected in your Available to Withdraw balance and are posted to your account within 5 business days.
  • Additional HSA debit cards are mailed directly to the account owner's address.
  • Purchases are deducted daily from your HSA.
  • You can find more information about qualified medical expenses on the IRS website.

Replace a card

For lost/stolen cards, please call us immediately, so a representative can stop any further transactions.

  • ATM/debit card customers, call Fidelity Debit Card Services 800-323-5353.
  • Fidelity HSA® debit card customers, call Fidelity Debit Card Services 888-377-0323.

For damaged cards, you can order a replacement card on your Fidelity debit cardLog In Required page.

For cards nearing expiration, your new card is sent automatically on or before the 15th of the expiration month on the front of your card.

Replacement cards arrive within 7–10 days.

Change or create a PIN

You can create or change a PIN onlineLog In Required.

Account owners can change the PIN on additional HSA debit cards but will not be allowed to change the PIN on another account owner’s card.

New and updated PINs can be used immediately after they have been successfully submitted.

You can change your PIN once per day.

Set up travel notifications

You can notify us of your travel plans onlineLog In Required, whether you’re traveling in the US or overseas, to help reduce the likelihood of being declined for purchases and transactions.

Travel plans can be provided up to 90 days in advance of your travel date. You can also go online to change or delete previously entered travel plans.

Note: Travel notices established by calling Fidelity will not be available online. To change or delete these plans, please call Fidelity Debit Card Services using the number located on the back of your debit card.

When you use the card in a foreign country, a 1% foreign transaction fee may be included in the amount charged to your account; this charge may apply whether or not there is a currency conversion.

Customers calling from overseas should use the toll-free number located on the back of their card.

Lock my card

To protect your card from use or if it’s been lost or stolen, you can place a temporary lock on your card onlineLog In Required . You may go online to unlock your card at any time.

Locking the card will prevent any new withdrawals or purchases. Recurring transactions, returns, and credit adjustments will still be allowed.

View card limits

ATM/debit cards are issued with daily withdrawal and spending limits. HSA debit cards are issued with daily spending limits.

You can view the daily limits and remaining balance associated with your debit card on the Fidelity debit cardLog In Required page.

  • Daily limits reset each day at 12:00 midnight ET.
  • Daily limits are subject to the Available to Withdraw balance in your account and specific daily transaction limits.

Unblock a debit card or report unauthorized transactions

Call Fidelity Debit Card Services using the number located on the back of your debit card to address any debit card transaction issues.

Customers calling from outside the US should call the number listed on the back of their card collect.

Frequently asked questions

  • Where can I find my 9-digit health savings account number?

    On your NetBenefits home page, look for the words "Health savings account": your 9-digit HSA number is directly underneath.

    On the NetBenefits summary page for your health savings account, your 9-digit HSA number is at the top of the page.

    On your Portfolio Summary page on Fidelity.com, in the left-hand column, your 9-digit HSA number appears below the words "Health savings account."

    If you access your accounts on your mobile device, go to the listing of your accounts and look for your HSA: your number will be listed.

  • Are there any fees associated with the Fidelity debit cards?

    ATM/Debit Card

    There's no annual fee on the card. Other institutions may assess fees for use of ATMs in their network. Fidelity® Cash Management Account customers or Fidelity accounts coded Premium, Private Client Group, or Wealth Management or held by customers with householded annual trading activity of 120 or more stock, bond, or options trades, will be reimbursed for ATM fees charged by other institutions.

    Please review our Reimbursement Schedule and the Fidelity Debit Card Agreement (PDF) for more details on fees, reimbursements, and limits.

    HSA Debit Card

    There are no fees for using HSA debit cards, but the IRS may charge penalties for non-qualified medical expenses.

  • What expenses can I pay for with my HSA debit card?

    HSA debit cards can be used for qualified medical expenses at eligible merchants, such as doctors' offices and pharmacies where Visa® debit cards are accepted. They can't be used at ATM machines or to get cash back on purchases.

  • Where can I use my ATM/debit card?

    Find an ATM location, make purchases, or authorize an automatic debit wherever Visa® is accepted. You can withdraw cash at ATMs worldwide wherever you see the Visa, Plus®, or Star® logos.

  • Why is the pending debit card transaction different from my actual purchase amount?

    Some merchants such as hotels and restaurants are allowed to request an authorization for an estimated amount which may vary from the actual purchase amount. Additionally, gas stations are permitted to request an authorization to confirm your card is open and active. The authorized amount will reduce your Available to Withdraw balance and will be replaced with the actual purchase amount within five business days.

  • How do I cancel my card?

    If you need to cancel your ATM/debit card or HSA debit card please call Debit Card Services using the number located on the back of your card.

  • My card didn't arrive – what should I do?

    If your ATM/debit card never arrived, please call Debit Card Services at 800-323-5353.

    If your HSA debit card never arrived, please call Debit Card Services at 888-377-0323.

  • My transaction was denied – what should I do?

    If your debit card transaction was denied or your card is blocked, please call Debit Card Services using the number located on the back of your card.

  • How do I turn on ATM/debit and HSA debit alerts for my cash management account?

    On your Cash Management AlertsLog In Required page, you can sign up for alerts including Debit Card Usage, which notifies you when a debit card transaction posts to the account or exceeds a dollar threshold you determine.

  • Are ATM/debit cards and HSA debit cards chip-enabled?

    Yes, our cards feature chip technology that gives you global acceptance plus an enhanced level of security when used at chip-enabled terminals. The flexibility of your chip card makes it perfect for your purchases at home and when you travel outside the U.S.

  • How does chip technology protect my information?

    Every time you use your card at a chip-enabled terminal, a unique one-time code is created for the purchase to be approved. This makes it extremely difficult to steal or copy your card details for unauthorized use.

  • Can I set up my card to use Apple Pay®?

    Yes, Apple Pay® is available for brokerage, cash management, and HSA cards. For more specifics, please review our Pay With Your Debit Card Using Apple Pay® page.