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Customer Ratings and Reviews

Real comments from real customers—that's what ratings and reviews are all about. See what others have to say about working with Fidelity.

Featured review

Professional and customer friendly
Happy in Hamilton — 03/23/13
Featured 5-star ratingI have been dealing with Fidelity for over 20 years now. I have never had an unpleasant phone encounter with a rep. They have always "come through", no matter how much time it took, or who they had to consult with, to get the job done. As far as the research goes, its great, and the online interface is very easy to use. There have never been any errors made regarding any of my transactions or paperwork. While Fidelity is always "there" for you, they are never intrusive or trying to "sell" me something. I have no complaints!

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All customer ratings and reviews are provided to Fidelity on a voluntary basis and are screened in accordance with the guidelines set forth in our Customer Ratings and Reviews Terms of Use. For additional information on which ratings and reviews may be posted, please refer to our Customer Ratings and Reviews Terms of Use. Featured Reviews have been selected based on subjective criteria and reviewed by Fidelity Investments. The average rating is determined by calculating the mathematical average of all ratings that are approved for posting per the Customer Ratings and Reviews Terms of Use and does not include any ratings that did not meet the guidelines and were therefore not posted. Ratings and reviews are added continuously to the website (after a delay for screening against guidelines) and average ratings are updated dynamically as reviews are added or removed.
The ratings and experience of customers may not be representative of the experiences of all customers or investors and is not indicative of future success. The accuracy of information included in the customer ratings and reviews cannot be guaranteed by Fidelity Investments. Customers who post ratings may be responsible for disclosing whether they have a financial interest or conflict in submitting a rating and review.
Please contact a Fidelity representative if you have additional questions or concerns about the ratings and reviews posted here.
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