Fidelity on Messages

Use the Messages app on your iPhone® and iPad® to contact Fidelity directly: Chat with a representative, get answers to questions from our Virtual Assistant, view updates on your account management transaction statuses, and get balances and market updates. Stay connected with even more convenience in our pilot program optimized for your handheld devices.


Fidelity Virtual Assistant Using our Fidelity Virtual Assistant, get answers to key questions as well as information about service-related items.
Live chat Chat live with a representative, responding to you in real time.
Balances With Quick Access enabled, get a check on your account balances, see how the markets are doing, and read top news headlines.
Account statuses Stay up to date on recent activity, past transactions and more.
System requirements Requires iOS 11.3 or higher. If you're using an older operating system, upgrade to a newer version of iOS by selecting the General menu item from your device's Settings.
Send us feedback We welcome feedback during our pilot program. Contact us within the app to share your thoughts!