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Mutual Funds and Mutual Fund Investing - Fidelity Investments

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Customer Service Overview

Fidelity phone numbers

Enroll in SimpliSpeak^SM and you'll no longer have to enter a password when calling. Learn more

We accept TRS and VRS relay service calls. Learn more about relay services

800-343-3548

These departments have specific phone numbers

401(k), 403(b), 457, health plans, pension, HR/payroll, and workplace benefit plans

Mon.—Fri., 8:30 a.m. to 8:30 p.m. ET

NetBenefits^® representative 800-835-5097
Fidelity Automated Service Telephone (FAST^®)

Available 24/7

Fidelity Automated Service Telephone (FAST^®)

Learn more
800-544-5555
International trading

Mon.—Fri., 5 a.m. to 7 p.m. ET

International trading representative 800-544-2976
Managed accounts

Mon.—Fri., 8 a.m. to 7 p.m. ET

Fidelity managed account representative 800-544-3455

ATM/debit and credit cards

Available 24/7

Fidelity^® Debit Card Fidelity Debit Card Services	800-323-5353
Fidelity^® Rewards Visa Signature^® Credit Card Elan Financial Services	888-551-5144
Fidelity HSA^® Debit Card Fidelity Debit Card Services	888-377-0323

Fidelity Charitable^® Giving Account^®

Mon.—Fri., 8:30 a.m. to 6:30 p.m. ET

Donor Services 800-952-4438

Prospective Donors & General Inquiries 800-262-6039
Annuities

Mon.—Fri., 8:30 a.m. to 7 p.m. ET

Existing annuities 800-634-9361

New annuities 800-345-1388
Term life insurance

Policies issued prior to 10/10/2022

Mon.—Fri., 8:00 a.m. to 5:00 p.m. ET
888-343-8376, enter 3

Policies issued after 10/09/2022

Mon.—Fri., 8:30 a.m. to 7:00 p.m. ET
844-519-5433

Verify if we sent you a text message

If you receive a text message from a short code or phone number claiming to be Fidelity Investments, cross reference the number with this list to avoid any potential scams:

Security

2-factor authentication 36726 or 33765

Digital security 55494 or 83011

Debit card fraud alerts 68153

Workplace plan security 29943
Communications

Subscriptions 468378

Account opening (personal investing) 1-814-334-3767

Youth account 73217

Customer service 76673

452223.36.0

How to enter your username and password

Usernames and passwords containing letters need to be translated to numbers to enter them in a Fidelity phone system. Use your telephone keypad to convert the letters to numbers. There is no case sensitivity. Substitute an asterisk (*) for all special characters. Here's an example:

This illustration shows a typical telephone keypad layout. To enter a username, for example, Smith123, press 7-6-4-8-4-1-2-3.

Customers who are deaf, hard of hearing, or have a speech impairment:

Use your preferred technology and dial 711 to contact us using the FCC Telecommunications Relay Service (TRS)
or
Users of American Sign Language may use their preferred provider to contact us using Video Relay Service (VRS).

TRS is provided by the Federal Communications Commission (FCC).
Learn more about TRS

What's a short code?

A short code is an abbreviated phone number, usually 5-6 digits, that’s used for text messaging.

Donor Services	800-952-4438
Prospective Donors & General Inquiries	800-262-6039

Policies issued prior to 10/10/2022 Mon.—Fri., 8:00 a.m. to 5:00 p.m. ET	888-343-8376, enter 3
Policies issued after 10/09/2022 Mon.—Fri., 8:30 a.m. to 7:00 p.m. ET	844-519-5433

2-factor authentication	36726 or 33765
Digital security	55494 or 83011
Debit card fraud alerts	68153
Workplace plan security	29943

Subscriptions	468378
Account opening (personal investing)	1-814-334-3767
Youth account	73217
Customer service	76673

Existing annuities	800-634-9361
New annuities	800-345-1388

Mutual Funds and Mutual Fund Investing - Fidelity Investments