Orders and activity

Trade orders are executed with trusted Fidelity Crypto^® liquidity providers. Liquidity providers are selected using smart order routing technology, allowing Fidelity Crypto^® to find the best available execution price for your trade. In some cases, Fidelity Digital Assets^® may fill your order with multiple executions across multiple liquidity providers.

If you placed a limit order to buy or sell and the market hasn't met your limit price, your order will remain in an open status. Unfilled lots in a limit order that aren't met before market close will automatically expire. Your limit order will execute when Fidelity Digital Assets^® is able to buy or sell at the price you selected. Market quotes and price alerts may not match the pricing available to Fidelity Digital Assets^®.

Fidelity Crypto^® uses smart order routing technology to find the best available execution price for your trade. This means Fidelity Digital Assets^® may fill your order with multiple executions across multiple liquidity providers.

Your review screen has an "Estimated value" which can fluctuate based on market movement between order and execution. You'll have the exact price in your order details once your trade completes.

When you enter a limit order to sell a dollar amount of crypto, you might receive more if Fidelity Digital Assets^® is able to get a higher price. The dollar amount of the sell order is converted to a quantity of crypto based on your limit price and the total proceeds you requested. If the price improves compared to your limit, your proceeds increase.

When you enter a limit order to buy a dollar amount of crypto, you might spend less if Fidelity Digital Assets^® is able to get a lower price. The dollar amount is converted to a quantity of crypto based on your limit price and the total cost you requested. If the price improves compared to your limit, your cost decreases.

For any order that receives a partial execution, the trading fee won't exceed 1% of the market value of the executed order. Any unfilled portion of the order will expire, and no trading fee is applied to that portion.

On rare occasions, trade orders can be canceled in Fidelity Crypto^® accounts due to operations, market, or liquidity reasons. If you received a notification that your order has been canceled, you can review your order history to confirm if there were any partial fills on the canceled order. You can submit a new order for your intended trade.

By default, executed sell orders in Fidelity Crypto^® accounts are paired to tax lots in the order you purchased your crypto (first in, first out or FIFO method) unless you specify lots when placing your sell order. Check with a tax advisor to determine how crypto transactions could affect your taxes. Fidelity does not provide legal or tax advice.

You can't change the specified lots in an open crypto sell order. You would need to cancel the open order and enter a new sell order with your new specified lots.

When a crypto trade executes, you will receive a transaction confirmation that includes information about the trading fee. Details will also be available in your account statements. Transaction records for trades executed before December 4, 2025, won't show a separate fee because the 1% fee was previously included in the price as a spread.

Transaction records for trades executed before December 4, 2025, won’t show a separate fee because the 1% fee was previously included in the price as a spread. For trades placed in the Fidelity Investments^® app, make sure you are using the latest version so trading fees appear correctly.

For crypto trades placed in dollar amounts, the amount of the fee can appear higher than 1% for buy and sell orders that executed in multiple lots with very small quantities. The trading fee is calculated as 1% for the entire order value, so a total of all fees for the lots in the order will equal 1%.

Please contact customer service to resolve your trading issue.

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Call: 800-343-3548

If you received the "quote not supported" message, you need to switch to the newest version of the Fidelity Investments^® app where you can trade crypto.