Security alerts are notifications sent via text or email when certain transactions or updates are made to your account or Fidelity® Debit Card. If you didn’t make the transaction or the change, you should call Fidelity Debit Card Services using the number on the back of your card immediately.
Types of security alerts
We'll send you a notification when:
- card is activated
- PIN is updated
- card is unlocked
- travel notification is added
If changes are made to your ID or password or if requests for login assistance are made, we'll send you a notification.
We'll notify you if any changes are made to your address, email, or phone number.
You're automatically enrolled to receive fraud text alerts through the mobile phone number on file with your Fidelity® Debit Card.
Fidelity debit card fraud text alerts originate only from the sender number 68153. If you aren't sure whether an alert is from Fidelity, please call Fidelity Debit Card Services immediately using the number on the back of your card.
You'll be notified if a highly suspicious debit card transaction occurs, allowing you to verify the activity.
- If you recognize the transaction, confirm that in a reply to the text alert so that you can continue to safely use your card. This must be done within 24 hours.
- If you reply that you do not recognize the transaction, your card will be blocked from further use until you call Fidelity Debit Card Services using the number on the back of your card.
- If you do not reply to the fraud text alert, your card may be blocked from further use for your protection, and we will attempt to reach you directly by phone to verify the transaction(s).
While we allow you to opt out of transaction text alerts, we don't recommend you do so, as the alerts provided are designed for your protection and could help identify a problem in real time. If you chose to opt out, reply Stop to the text alert. Even if you choose to opt out of debit card fraud text alerts, you may still be contacted directly by phone if we detect suspicious activity on your card.
If you previously opted out of debit card fraud alerts and would like to receive them again, call Fidelity Debit Card Services using the number on the back of your card.
Email fraud alerts are currently not available. If we detect suspicious activity on your debit card, we will attempt to contact you via text message, directly by phone, or both.
The Fidelity® Debit Card is issued by PNC Bank, N.A. or Leader Bank, N.A., and the debit card program is administered by BNY Mellon Investment Servicing Trust Company. These entities are not affiliated with each other, and Fidelity is not affiliated with PNC Bank or BNY Mellon. The parent company of Fidelity has a minority percentage, noncontrolling interest in Leader Bank. Visa is a registered trademark of Visa International Service Association, and is used by PNC Bank and Leader Bank pursuant to a license from Visa U.S.A. Inc.
Fidelity Brokerage Services LLC, Member NYSE, SIPC, 900 Salem Street, Smithfield, RI 02917