CUSTOMER INNOVATION HIGHLIGHTS
We expanded our youth offering with the Fidelity YouthTM mobile app for iOS and Android, built for teens ages 13-17 to make, manage, and invest their own money while letting parents stay connected with a parallel experience.
We premiered season two of Bright Ideas. Influencer Rod Thill teamed up with Fidelity investment professionals in this web series to provide next gen individuals with relatable approaches to understanding a variety of financial strategies.
Early access to Fidelity Crypto® for Wealth Managers went live in Q3, integrating crypto trading into the existing advisor workstation.7
Workplace Investing continued to deliver an exceptional client experience, achieving a 99.23% Green Client Score8 and processed more than 1.5 billion transactions with 99.997% Defined Contribution processing accuracy in the third quarter.
We continued to advance Fidelity’s digital tools. Since launching in early 2022, the reimagined award-winning Fidelity mobile app has surpassed 9 million users9, up 196% year-over-year.