Frequently Asked Questions

  • How do I open an account?

    To open your account, go to the Amazon Stock portal and click on the Select Fidelity button. From there, we'll guide you through opening and setting up your account. We've created this step-by-step guide (PDF), just in case you need it.

  • What if I already have an account with Fidelity through another employer?

    If you already have an individual brokerage account with Fidelity, you can use that account. Go to the Amazon Stock portal and click the Select Fidelity button. You will be logged into your Fidelity account.

  • My existing individual brokerage account is considered a beneficiary or transfer on death (TOD) account, can I use it for my Amazon stock plan?

    Yes, you can link a TOD account to your Amazon stock plan. Here's how:

    1. Choose Fidelity as your broker from the Amazon Stock portal.
    2. You'll be taken to a page that prompts you to open an account. Do not open an account. (This happens because Fidelity does not recognize the TOD account as an option).
    3. Call Fidelity Stock Plan Services at 800-544-9354. A representative will help you link your TOD account. This will take approximately 5 business days to complete.
    4. If you don't want to use your TOD account, you can open a new individual brokerage account to manage your Amazon awards.

  • How do I sell my shares?

    You can sell shares online or with the Fidelity Mobile® app. Follow these step-by-step instructions (PDF), or call a Fidelity Stock Plan Services representative at 800-544-9354. Online transactions generally cost less and can be completed faster.

  • My shares have vested. Why am I unable to sell them?

    After your shares have vested, it may take a few business days for the shares to appear in your account. Once they are deposited, they’ll be available to sell.

  • Will I be charged a fee to sell my shares?

    Yes, when you sell your shares, you'll be shown the estimated fees before finalizing the transaction.

    You can also review your trade confirmation after the trade is placed in the Statements section at Fidelity.com, which will show the exact amount of fees charged.

    Note that the Securities and Exchange Commission (SEC) also imposes a fee at the time of sale, which is required for all equity trades.

  • How do I get my money once I've sold my stock?

    Once you've sold your stock, you can have the cash in your account sent directly to your bank by setting up electronic funds transfer (EFT). Learn more about adding EFT to your account.

  • If I have shares at Morgan Stanley® that are vested, can I transfer them to my Fidelity account?

    Yes, once you've opened your account, you can transfer any vested shares into your Fidelity account. To do this, follow these directions (PDF)

  • How do I update my address on Fidelity NetBenefits®?

    If you are an active Amazon employee, address changes are done through Amazon. It will take 3–5 days for Fidelity to receive the update.

    PeoplePortal users: Just click the Personal Information link to update your address.

    A to Z users: Click the Profile button to update your address.

    If you are no longer an active employee at Amazon, you can update your address at Fidelity.com. Just log in and click the Profile link at the top of the page. Use the Edit personal information link under the Personal Information section of the page.

  • Can I help manage my taxes by donating my shares to charity?

    By contributing any appreciated stock to Fidelity Charitable®, rather than selling the stock and then donating the funds, you can potentially eliminate capital gains tax on the sale of the stock.

    To do this, you'll need to open a Giving Account® (if you don't already have one). Then you can simply contribute any appreciated restricted stock units to Fidelity Charitable. Fidelity Charitable will sell the stock, and fund your Giving Account with the proceeds. Those funds are then available for you to recommend grants to your favorite charities. With this strategy, your favorite charities can potentially receive more support.

    Your tax deduction is generally equal to the fair market value of the stock on the day of the contribution, provided that the requisite holding periods are met.