Quarterly Updates Q2 2023

"Fidelity delivered another quarter of strong operating results, spurred by our continued investments in the people and technology needed to deliver outstanding customer experiences. The combination of easy-to-use digital tools and live channel support is a powerful hybrid model that sets Fidelity apart. We let our customers choose how to engage with us, and we meet them where they are – whether that's in person, on social media, over the phone, or in a digital chat."

— ABIGAIL P. JOHNSON, CHAIRMAN AND CEO

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HIRING TO MEET OUR CUSTOMERS' NEEDS

Fidelity filled more than 2,400 jobs, including over 600 in technology-specific roles to support our digital initiatives. We also welcomed over 1,140 interns in June as we work to develop the next generation of Fidelity associates.

We launched six new thematic ETFs. These are among the most competitively priced active thematic ETFs in the industry, each with a total expense ratio of 0.50%.

Launched Fidelity Multi-Strategy Credit Fund, expanding our alternative investment product lineup, which now includes 39 products and $11.3B in assets.

Released two new digital experiences to help educate the next generation on finance and healthier money habits: Pancake Empire Tower Tycoon, an educational Roblox game, and Bloom-o-rama, a new metaverse experience in Decentraland.

Produced “Tech on Deck,” a new podcast where leaders across the firm discuss the technologies transforming the financial services industry and what it’s like to be a technologist at Fidelity.

AWARDS AND RECOGNITION*

J.D. Power — Ranked as the best for clients seeking guidance from investment professionals in the 2023 U.S. self-directed investor satisfaction study.

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Money.com — Ranked as the best overall online broker platform in their review of the seven Best Online Trading platforms.

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Kiplinger — Ranked as the best overall for full-service brokers in their first ever Readers’ Choice Awards.

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Barron’s — Ranked as number one in their 2023 Best Online Broker ratings.

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Forbes — Ranked as one of the Best Employers for New College Grads.

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We became one of the first companies to be FinOps certified, leading the financial services industry in adopting cloud technology at scale on behalf of our customers.⁸

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¹Unless otherwise indicated all data is as of June 30, 2023.
²Includes all Fidelity investment products such as mutual funds and managed accounts.
³“NEW” is equal to the gross number of new accounts onboarded during the period.
⁴Historical retail accounts increased slightly due to a methodology change. Q2 2022 restated to 35.5 million.
⁵Customer appointments include all roles taking client appointments in Investor and Regional Centers.
⁶Includes all Personal Investing, Workplace Investing, Fidelity Institutional and Fidelity Institutional Wealth Management Services customers who engage on our web and mobile platforms.
⁷Daily Average Trades methodology was adjusted during the quarter, which removed some trades from the calculation that had been previously included.
⁸The FinOps Foundation is a project dedicated to the discipline of cloud financial management through best practices, education, and standards.

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Stock markets, especially foreign markets, are volatile and can decline significantly in response to adverse issuer, political, regulatory, market, or economic developments.

Foreign securities are subject to interest rate, currency exchange rate, economic, and political risks. The securities of smaller, less well known companies can be more volatile than those of larger companies. There is no guarantee that a factor-based investing strategy will enhance performance or reduce risk. Before investing, make sure you understand how the fund’s factor investing strategy may differ from that of a more traditional index product. Depending on market conditions, funds may underperform compared with products that seek to track a more traditional index. The return of an index exchange-traded fund (ETF) is usually different from that of the index it tracks, because of fees, expenses, and tracking error. An ETF may trade at a premium or discount to its net asset value (NAV).

Exchange-traded products (ETPs) are subject to market volatility and the risks of their underlying securities, which may include the risks associated with investing in smaller companies, foreign securities, commodities, and fixed income investments. Foreign securities are subject to interest rate, currency exchange rate, economic, and political risks, all of which are magnified in emerging markets. ETPs that target a small universe of securities, such as a specific region or market sector, are generally subject to greater market volatility, as well as to the specific risks associated with that sector, region, or other focus. ETPs that use derivatives, leverage, or complex investment strategies are subject to additional risks. The return of an index ETP is usually different from that of the index it tracks because of fees, expenses, and tracking error. An ETP may trade at a premium or discount to its net asset value (NAV) (or indicative value in the case of exchange-traded notes). The degree of liquidity can vary significantly from one ETP to another and losses may be magnified if no liquid market exists for the ETP's shares when attempting to sell them. Each ETP has a unique risk profile, detailed in its prospectus, offering circular, or similar material, which should be considered carefully when making investment decisions.

In general, the bond market is volatile, and fixed income securities carry interest rate risk. (As interest rates rise, bond prices usually fall, and vice versa. This effect is usually more pronounced for longer-term securities). Fixed income securities also carry inflation risk, liquidity risk, call risk and credit and default risks for both issuers and counterparties. Lower-quality fixed income securities involve greater risk of default or price changes due to potential changes in the credit quality of the issuer. Foreign investments involve greater risks than U.S. investments, and can decline significantly in response to adverse issuer, political, regulatory, market, and economic risks. Any fixed-income security sold or redeemed prior to maturity may be subject to loss.

Investment advisory services provided through Fidelity Personal and Workplace Advisors LLC, a registered investment adviser, for a fee. Brokerage services provided through Fidelity Brokerage Services LLC, Member NYSE, SIPC.

This document does not make an offer or solicitation to buy or sell any securities or services, and is not investment advice. Fidelity does not provide legal or tax advice and we encourage you to consult your own lawyer, accountant or other advisor before making an investment.

Information provided in this document is for informational and educational purposes only. To the extent any investment information in this material is deemed to be a recommendation, it is not meant to be impartial investment advice or advice in a fiduciary capacity and is not intended to be used as a primary basis for you or your client’s investment decisions. Fidelity and its representatives may have a conflict of interest in the products or services mentioned in this material because they have a financial interest in them, and receive compensation, directly or indirectly, in connection with the management, distribution, and/or servicing of these products or services, including Fidelity funds, certain third-party funds and products, and certain investment services.

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HIRING TO MEET OUR CUSTOMERS' NEEDS

CUSTOMER INNOVATION HIGHLIGHTS

AWARDS AND RECOGNITION*

View Past Business Updates

HIRING TO MEET OUR CUSTOMERS' NEEDS

CUSTOMER INNOVATION HIGHLIGHTS

AWARDS AND RECOGNITION*

View Past Business Updates

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