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Active Trader Pro® System Requirements

View the recommended and minimum system requirements for Active Trader Pro® (desktop application) and ActiveTraderPro.com® (web-based application).

  Recommended Minimum
Operating system

Active Trader Pro®: Windows 7

ActiveTraderPro.com®: Windows 7, MAC OS X 10.7 or higher, with Intel Processor

Active Trader Pro®: Windows Vista, Windows 7, or Windows 8

ActiveTraderPro.com® : Windows Vista, or Windows 7, MAC OS X 10.6 or higher, with Intel Processor
Processor

Active Trader Pro: Intel Core i5/i7 or equivalent dual or quad core 3.0 GHz

ActiveTraderPro.com:Intel Core i5/i7 or equivalent dual or quad core 3.0 GHz

Active Trader Pro: Dual Core Processor 2.53 GHz or faster

ActiveTraderPro.com: Dual Core Processor 2.53 GHz or faster
Memory

6GB or more

4GB
Network connection

High-speed Internet 6 Mbps or better

High-speed Internet 3 Mbps or better
Hard drive

200 MB available

150 MB available
Graphics cards

32 bit graphics support

512 MB or more video memory
Note: Dedicated graphics card preferred

32 bit graphics support

128 MB video memory
Required software

Active Trader Pro: Adobe Flash Player v14, .NET Framework 4.5.1 – installed with ATP

ActiveTraderPro.com: Silverlight 5, Adobe Flash Player v14

Active Trader Pro: Adobe Flash Player v10.1, .NET Framework 4.5.1 – installed with ATP

ActiveTraderPro.com: Silverlight 5, Adobe Flash Player v10.1
Browser

ActiveTraderPro.com: Internet Explorer 10, Safari 6, Firefox 24

ActiveTraderPro.com: Internet Explorer 8, Safari 5, Adobe Flash Player v10.1, Firefox 11

Note: If you require data intensive layouts (such as those with multiple charts, option chains, etc.), we recommend using the desktop platform, which can provide additional computing power.

Troubleshooting for ActiveTraderPro.com

If you experience any trouble launching ActiveTraderPro.com, please try the following troubleshooting tips.

  1. If you experience issues using a tablet, try using a computer instead. Only tablets with the full Windows 8 Operating System are compatible.
  2. Ensure that you have the latest version of Silverlight installed. You can download the latest version of Silverlight at www.microsoft.com/getsilverlight.
  3. If you experience issues using Internet Explorer, Safari, or Chrome, please try using Firefox instead. You can install the latest version of Firefox at http://www.mozilla.org/en-US/firefox/new/.
  4. Clear your browser cache.

To clear your cache in Internet Explorer:

  • Select the Tools menu
  • Select Internet Options
  • On the General tab, select the Delete option located in the Browsing History section
  • Leave only the Temporary Internet Files box checked and select Delete
  • Be sure to uncheck the Preserve Favorites Website Data option

To clear your cache in Firefox:

  • Select the Firefox menu
  • Select History
  • Select Clear Recent History
  • Choose a time range of "everything" and leave only the Cache box checked
  • Select Clear Now
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