California Privacy Rights Requests

What is the California Privacy Rights Act?

The California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, the "CCPA"), has certain guidelines businesses must follow and allows a California resident to have more control of how their personal information is used. This includes making certain privacy requests ("CCPA requests").

However, the CCPA doesn't apply to all businesses. Personal information used by financial services firms may be covered under certain exemptions described in the CCPA, and because of this, the CCPA typically doesn't apply to Fidelity customers.

  • If your relationship with a Fidelity company is only for personal financial services (e.g., owning one or more personal brokerage accounts), your personal information is covered by the federal Gramm-Leach-Bliley Act "GLBA" and is not covered by the CCPA.

What should I know before making a CCPA request?

  • You may have to verify yourself by (a) confirming that you are a California resident and (b) confirming your identity or the identities of those authorized to submit requests on your behalf.
  • You should generally expect to receive a response within 45 days of the date we receive your request.
  • Legally, you are limited to 2 requests during any 12-month period.

What's your relationship with Fidelity?

Choose the description that best fits your relationship to Fidelity, and we'll direct you to the right form(s) for your CCPA request.

Please note, if you have multiple relationships with Fidelity, you must submit a separate request for each relationship.

  • Relationship with Fidelity Brokerage Services LLC (FBS)
    • You have or had an investment account with Fidelity, such as a Fidelity Brokerage account (e.g., IRA), Fidelity Cash Management Account, account opened through an investment advisor, etc.
    • You have or had a business relationship with FBS (e.g., vendor contact).
    • You received promotional or educational materials from FBS but have never opened an account.
    • You believe FBS has collected information about you, but you have not opened an account.

    Complete and submit this form.

    Please be aware that your identity must be verified prior to your request being completed.

    If you would like to make your request over the phone, call 800-343-3548.

  • Employee Benefit Relationship

    Please direct CCPA requests to your employer, if your workplace retirement plan or other employee benefit plan (e.g., 401(k), Health and Welfare plan) with your employer is or was previously serviced or administered by a Fidelity Workplace Services LLC and/or its subsidiaries (FWS).

    If you have a business relationship with FWS (e.g., Plan Sponsor Workstation user), please complete and submit this form.

    Please be aware that your identity must be verified prior to your request being completed.

    If you would like to make your request over the phone, call 800-835-5099, Prompt 2.

  • Fidelity Institutional Relationship

    You are either a current or former investment professional, employee, or representative of a broker-dealer, investment advisor, family office, bank, trust company, or third-party administrator that has an active, prospective, or former relationship with our Fidelity Institutional businesses, such as National Financial Services LLC, Fidelity Capital Markets, and Fidelity Family Office Services.

    • If you have an active Fidelity Institutional relationship and have access to Wealthscape, submit your request via service center here.
      • Log in with your Wealthscape credentials and select "initiate service request" (listed in the menu bar under service) to find the California Privacy Request Form.
    • If you are or were affiliated with a prospective or former client of Fidelity Institutional and don't have access to Wealthscape, complete and submit this form.
      • Your identity will need to be verified to process your request.
    • If you are or were affiliated with a prospective, former, or current client of Fidelity Capital Markets or PB Optimize, complete and submit this form.
      • Your identity will need to be verified to process your request.
    • If through your investment professional you've invested in products distributed through Fidelity Distributors Company, LLC, complete and submit this form.

    If you would like to make your request over the phone, call your client service manager or 877-262-5950. For Fidelity Capital Markets, please call 844-643-2486.

  • Relationship with Fidelity Institutional Wealth Adviser LLC

    You have a relationship directly with us or are either a current or former client of an investment professional that has an active, prospective, or former relationship with us

    • You have or had a managed account opened through an investment professional (i.e., Fidelity Managed Account Xchange®)
    • You have or had an account invested in a Fidelity Institutional Custom SMAs

    Please complete and submit this form.

    Please be aware that your identity must be verified prior to your request being completed.

    If you would like to make your request over the phone, call 844-643-2486.

  • Current or Former Fidelity Employee or Fidelity employment applicant
    • Current Fidelity employees, please visit the Employee Personal Information Privacy Notice & Policy, opens in new window for information on making CCPA requests.
    • Former Fidelity employees, Fidelity contractors, or Fidelity employment applicants complete and submit this form.

    Please be aware that your identity must be verified prior to your request being completed.

    If you would like to make your request over the phone, call 800-835-5099, Prompt 2, Option 1.

  • Fidelity Digital Assets Relationship
    • You have or had an account with Fidelity Digital Assets
    • You have or had a business relationship with Fidelity Digital Assets
    • You have received promotional or educational material from Fidelity Digital Assets but have never opened an account

    Please complete and submit this form.

    Please be aware that your identity must be verified prior to your request being completed.

    If you would like to make your request over the phone, call 800-343-3548.

  • Fidelity Center for Family Engagement
    • You have or had a relationship with Fidelity Center for Family Engagement
    • You have received promotional or educational material from Fidelity Center for Family Engagement

    Please complete and submit this form.

    Please be aware that your identity must be verified prior to your request being completed.

    If you would like to make your request over the phone, call 800-343-3548.

  • Fidelity Medicare Services
    • You have or had a relationship with Fidelity Medicare Services
    • You have received promotional or educational material from Fidelity Medicare Services

    Please complete and submit this form.

    Please be aware that your identity must be verified prior to your request being completed.

    If you would like to make your request over the phone, call 833-886-0033.

  • Other Business Relationships
    • You have or had a business relationship with a Fidelity Investments company (e.g., you are or were a business representative of a supplier to a Fidelity Investments company). Complete and submit this form.

    Please be aware that your identity must be verified prior to your request being completed.

    If you would like to make your request over the phone, call 844-643-2486.

To authorize a third party to make a privacy request on your behalf

If you would like to designate an authorized agent (i.e., person or business entity), to submit a privacy request on your behalf, you must complete and sign this designation form. You will then need to complete the appropriate form(s) above, based on your relationship(s) with Fidelity, and attach the signed designation form to the request.