Get some help online with our cobrowsing tool

Cobrowsing lets a Fidelity representative view your web pages to help you troubleshoot a problem.

Here are some important things to keep in mind:

  • By selecting Accept and providing the Fidelity representative with the four-digit, system-generated passcode, you are consenting to allow the representative to view your screen.
  • The representative will be able to see Fidelity Investments web pages that you are looking at, which may include your account and personal information.
  • You agree that it is your responsibility, and not Fidelity's, to close, minimize, or otherwise obscure any information you do not wish to share with Fidelity.
  • In limited cases and with your added consent, an Electronic Channel Support representative may need to see other applications that you have open on your computer in order to assist you.

You can disconnect at any time, for any reason.