FAQs: Fidelity Go®

Contact us from 8 a.m. to 8 p.m. ET, Monday through Friday

Top five questions

  • How do we calculate your total estimated cost?

    Your total Fidelity Go® costs break down as follows: We charge a gross annual advisory fee of 0.35%, which may be reduced via the application of a "variable fee credit," the amount of which will vary based on the investments held in your account.

    There are also expenses for the mutual funds and exchange-traded funds (ETFs) held in your account: these are the standard expenses paid by all shareholders of those funds. We try to focus on low‐cost mutual funds and ETFs whose net expense ratios are lower than the average net expense ratio of funds in the same fund asset class.

    The Securities and Exchange Commission (SEC) also charges a very small amount every time an ETF is sold. We estimate that this fee will be less than $0.01 per year for every $5,000 in your account, but it is subject to change.

    Our total cost estimate is the total of all these costs. When possible, we show the total cost estimate for the selected investment strategy. When we don't know which strategy will be chosen, we show the total cost estimate for the strategy with the greatest expenses of all of the Fidelity Go strategies. The estimate assumes the following:

    • Your account will be traded as needed, with 10% of your portfolio value sold in any given year
    • The strategy for your account will not change for the entire year
  • What does Fidelity Go® do?

    Once you provide some information about yourself, the Fidelity Go team will handle all day-to-day investment decisions. These include:

    • Suggesting an initial investment strategy, or mix of investments, based on information you provide, such as your goal, your time horizon, and your tolerance for risk
    • Buying and selling investments in your account to maintain the investment strategy you've chosen, often referred to as "rebalancing"
    • Investing any contributions you make over time according to the investment strategy you've chosen
    • Keeping you informed on how your investments are doing
    • Reminding you every year to review and update the information you've provided
  • Who may open a Fidelity Go® Account?

    You must be at least 18 years old and a resident of the U.S. to open a Fidelity Go account.

  • How long does it take to transfer money into my Fidelity Go® account?

    If you transfer cash or cash equivalents directly from a self-directed Fidelity brokerage account into your Fidelity Go account, that money should appear in your account immediately, provided the transfer request was received in good order by Fidelity prior to 9:00 p.m. ET. For transfers from an external bank, transfer requests submitted by 4:00 p.m. ET are generally received by Fidelity on the next business day, although times may vary due to conditions outside of our control. If you send us a check, the money will generally appear in your Fidelity Go account on the same day we receive that check.

    For monthly transfers, money will appear in your account on the next business day after the transfer was scheduled. In other words, if your monthly transfer is scheduled for the 15th of each month, the money will appear in your account on the 16th, assuming that date doesn’t fall on a Saturday, Sunday, or bank holiday.

  • Who will handle the day-to-day investing for my Fidelity Go® account?

    The day‐to‐day investment and trading decisions in your Fidelity Go account will be handled by Geode Capital Management, LLC, an unaffiliated investment advisor that was founded in 2001. Fidelity has partnered with Geode since 2003.

About Fidelity Go®

  • What is Fidelity Go®?

    Fidelity Go is a type of managed account.

    When you enroll in Fidelity Go, you turn the day-to-day investment decisions for your money over to a team of experienced professionals, who provide this service for a fee. Based on information you provide, these professionals invest your money to help you meet your investment goals.

    Most of your experience with Fidelity Go takes place online — including providing information about yourself, opening your account, and tracking your investments.

  • How does Fidelity Go® work?

    You start by telling us a few things about yourself: the year you were born, your household income, the reason you're investing, the amount you hope to invest, when you'll need the money you're investing, and your risk tolerance for your account. Once you do that, we'll suggest an investment strategy consisting of funds that hold stocks, bonds, and short-term investments, based on what we think is appropriate for you and your goal. From there, you can explore other investment strategies, accept our suggestion, or give us additional information to help us suggest an investment strategy that may be even more closely aligned to your specific financial situation. After that, you open your account online and fund with a minimum of $5,000.

    Once your account is open, you can add money to it. We'll start by offering you the chance to make an initial deposit, in the same amount you told us you were going to start with when you created your profile. If you told us you were going to make recurring monthly deposits, we'll prompt you to add those next. But don't worry if you want to put those off until later — you can set those up at any time.

  • What does Fidelity Go® do?

    Once you provide some information about yourself, the Fidelity Go team will handle all day-to-day investment decisions. These include:

    • Suggesting an initial investment strategy, or mix of investments, based on information you provide, such as your goal, your time horizon, and your tolerance for risk
    • Buying and selling investments in your account to maintain the investment strategy you've chosen, often referred to as "rebalancing"
    • Investing any contributions you make over time according to the investment strategy you've chosen
    • Keeping you informed on how your investments are doing
    • Reminding you every year to review and update the information you've provided
  • Who is the Fidelity Go® team?

    We all work together to create a comprehensive investment service. Here are the roles played by each member of that team.

    • Fidelity Investments, working through Strategic Advisers, Inc., will help you choose an investment and risk profile for your account, based on what you tell us
    • Fidelity Brokerage Services LLC and National Financial Services LLC will provide brokerage, custodial, and related services
    • Geode Capital Management, LLC will make the day-to-day investment and trading decisions for your account

    Any use of the words "we," "our," or "us" refers to one or more of these entities.

  • Is Fidelity Go® right for me?

    It could be. Start by asking yourself these questions.

    • Do you want a team of professionals to choose your investments for you and make changes to your account as needed, based on market conditions?
    • Do you want your money invested in a portfolio of low-cost investments?
    • Are you willing to pay a fee for someone to make investment decisions on your behalf?
    • Are you comfortable taking care of your account online, including providing information about yourself, opening your account, and tracking your investments?
  • How will Fidelity Go® communicate with me?

    In addition to a website where you can check on your account, Fidelity will also send monthly emails to the email address you provided when you opened your account. These emails will contain a summary of account information, including your balance, plus a summary of any activity that’s taken place in your account over the past month.

  • Aside from investing my money for me, can Fidelity help me plan for long-term goals, like retirement?

    Fidelity offers a range of resources and planning tools that can help you track your progress toward a range of goals, including retirement, saving for college, and other types of goals. Fidelity's Planning & Guidance Center allows you to include your Fidelity Go® account as well as any other accounts you may have and see how close you are to reaching your specific goals. You'll need to be logged in to Fidelity.com in order to access this tool.

  • Can my account fluctuate in value?

    Like most investments, the investments in your Fidelity Go® account are subject to the ups and downs of the market. When markets decline, or the investments in your account decline in value, you may lose money.

What you'll pay

  • How do we calculate your total estimated cost?

    Your total Fidelity Go® costs break down as follows: We charge a gross annual advisory fee of 0.35%, which may be reduced via the application of a "variable fee credit," the amount of which will vary based on the investments held in your account.

    There are also expenses for the mutual funds and exchange-traded funds (ETFs) held in your account: these are the standard expenses paid by all shareholders of those funds. We try to focus on low‐cost mutual funds and ETFs whose net expense ratios are lower than the average net expense ratio of funds in the same fund asset class.

    The Securities and Exchange Commission (SEC) also charges a very small amount every time an ETF is sold. We estimate that this fee will be less than $0.01 per year for every $5,000 in your account, but it is subject to change.

    Our total cost estimate is the total of all these costs. When possible, we show the total cost estimate for the selected investment strategy. When we don't know which strategy will be chosen, we show the total cost estimate for the strategy with the greatest expenses of all of the Fidelity Go strategies. The estimate assumes the following:

    • Your account will be traded as needed, with 10% of your portfolio value sold in any given year
    • The strategy for your account will not change for the entire year
  • What is a variable fee credit?

    The variable fee credit reduces your gross advisory fee by the amount of any investment management or other fees that we or our affiliates receive as a result of investments held in your account, and can help reduce the gross advisory fees of the service. For Fidelity funds, the credit amount will equal the underlying investment management and any other fees or compensation paid to us or paid to our affiliates from the Fidelity fund. For non-Fidelity funds, the credit amount will equal the distribution or shareholder servicing fees and any other fees or compensation paid to us or our affiliates by the non-Fidelity funds as a result of your investments in those funds. The variable fee credit is intended to address any potential conflicts of interest that might arise from those fees.

  • How is my advisory fee charged?

    Your advisory fee is calculated quarterly in arrears and automatically deducted from your account each quarter, which means you'll never receive a bill from Fidelity Go®.

  • Are there fees or penalties for withdrawing money from my account?

    You're free to withdraw some or all of the money in your Fidelity Go® account without paying withdrawal fees. However, closing your account by withdrawing your entire balance will result in a termination of the service, at which time you will be charged a prorated portion of the net advisory fee for the time your account was managed during the current quarterly billing period.

  • Are there fees associated with closing my account?

    There is no fee for termination of the service. We will, however, deduct a prorated portion of your net advisory fee based on the number of days your account was managed during the quarterly billing period and your account balance during that period.

Opening your account

Funding your account

  • How do I add money to my Fidelity Go® account?

    There are three ways to fund your Fidelity Go account.

    The first option is to move cash from an existing Fidelity account. After logging in to your account summary page, visit the Transfer bar at the top of the page to set up funds transfers. You'll see a list of eligible Fidelity accounts in the dropdown menu. Once you choose the account from which you want to transfer money, you can set up automatic monthly transfers or make a one-time transfer.

    Your second option is to electronically transfer funds from a non-Fidelity bank account. If your bank is not currently set up for electronic funds transfers (EFTs), you'll be able to do this during the funding process.

    Your third option is to deposit a check into your account. Just be sure to write your account number in the memo field and make the check payable to Fidelity Brokerage Services, LLC. You can either scan it using our mobile application or mail it to either of the following addresses:

    Overnight:
    Fidelity Investments
    100 Crosby Parkway
    Covington, KY 41015

    Regular U.S. Mail:
    Fidelity Investments
    PO Box 770001
    Cincinnati, OH 45277-0003

  • If I already have a bank account set up for transfers with my other Fidelity accounts, will that account be automatically linked to my Fidelity Go® account?

    No. You'll need to use the Add-a-Bank process to link your bank account with your new Fidelity Go account.

  • How much should I invest in my Fidelity Go® account?

    The minimum investment amount is $5,000. As for any amount above and beyond that, it's really up to you. Here are a few things to consider as you decide:

    • It's a good idea to set aside an emergency fund. In general, people put this in short-term investments as opposed to an investment account like Fidelity Go.
    • If you have a workplace savings plan through your job, you may want to consider setting aside the maximum allowable amount in this plan before investing in a Fidelity Go account. This amount will vary depending on your age.
    • While it's important to invest in your future, it may also make sense to pay off your debt, particularly high-interest debt. Before investing in Fidelity Go or any other type of investing account, consider your debt balances.

    If you feel like you've addressed the considerations above, an investment account like Fidelity Go can be a good way to pursue long-term goals. For taxable accounts, you can deposit as much as you'd like. However, online contributions to Fidelity Go are currently limited to $250,000 per day. If you'd like to start with an amount greater than this, please call an investment professional at 800‐343‐3548. For tax-advantaged accounts, such as IRAs, the amount you can contribute is subject to current IRS annual contribution limits of $5,500 per year ($6,500 if you're age 50 or older). Rollover and IRA transfer amounts are not subject to those limits.

  • How long does it take to transfer money into my Fidelity Go® account?

    If you transfer cash or cash equivalents directly from a self-directed Fidelity brokerage account into your Fidelity Go account, that money should appear in your account immediately, provided the transfer request was received in good order by Fidelity prior to 9:00 p.m. ET. For transfers from an external bank, transfer requests submitted by 4:00 p.m. ET are generally received by Fidelity on the next business day, although times may vary due to conditions outside of our control. If you send us a check, the money will generally appear in your Fidelity Go account on the same day we receive that check.

    For monthly transfers, money will appear in your account on the next business day after the transfer was scheduled. In other words, if your monthly transfer is scheduled for the 15th of each month, the money will appear in your account on the 16th, assuming that date doesn’t fall on a Saturday, Sunday, or bank holiday.

  • Are there any limits to the amount I can add to my account?

    For taxable accounts, you can deposit as much as you'd like. However, online contributions are currently limited to $250,000 per day. If you'd like to start with an amount greater than this, please contact an investment professional by calling 800‐343‐3548.

    For tax-advantaged accounts, such as IRAs, the amount you can contribute is subject to IRS annual contribution limits. Rollover and IRA transfer amounts are not subject to those limits.

  • What happens after I fund my account?

    Soon after, we'll purchase shares in a mix of mutual funds and exchange-traded funds that reflect the investment strategy you chose. Over time, we'll work to maintain the investment strategy you chose, buying and selling different holdings as needed. This is known as rebalancing.

  • Once I fund my account, how long before my money is invested?

    Once your $5,000 minimum investment has been received, we'll usually invest your money according to your investment strategy over the next few business days. When you fund your account from external sources (i.e., a transfer from an external bank or a check) that money may take up to 10 business days before it can be invested.

  • Can I transfer securities into my Fidelity Go® account?

    No, at this time only cash or cash equivalents can be used to fund your account.

  • Can I roll over a 401(k) into a Fidelity Go® account?

    Yes, you can roll over cash or cash equivalents from a 401(k) account to a Fidelity Go Rollover IRA account.

  • Can I change, add, or cancel my monthly deposits?

    Yes, at any time you can log into Fidelity.com and use the transfer function to change the amount of your monthly deposits or set them up (if you didn't do it when you opened your account). The minimum amount you can transfer each month is $10, while the maximum is $250,000.

    To cancel your monthly deposits, please contact an investment professional by calling 800‐343‐3548.

After your account is open

  • What if my information changes?

    We recommend that you review what you've told us at least once each quarter and make updates as needed. However, in order to ensure that the suggestions we make for your investment strategy are based on the most up‐to‐date information, feel free to come back and make changes as needed.

  • How accurate do I need to be when providing information?

    While it's not necessary to be accurate down to the last penny, being more accurate can make it easier for us to suggest an investment strategy that's appropriate for you and your goal. Also, the more information you provide, the more closely we'll be able to align an investment strategy to your personal situation.

  • What is target tracking?

    Once your account has been funded and invested, you'll have the opportunity to choose a dollar amount you're trying to reach by a certain date. Once you choose that dollar amount, we can help you estimate your likelihood of success. If it looks like you may not reach it, we'll offer some suggestions of things you can do that may improve your likelihood of success.

  • What is a Program Fundamentals document?

    Program Fundamentals, also known as a Form ADV, is something we're required to provide by both the SEC and state regulatory agencies. It consists of two parts.

    For each of Strategic Advisers, Inc. and Geode Capital Management, LLC Part 1 of Form ADV contains information about the people who own the business, as well as their clients, employees, business practices, affiliations, and disciplinary history.

    Part 2 of Form ADV is broken into two sections:

    • Part 2A is the investment advisor's brochure and talks about its business practices, fees, potential conflicts of interest, and disciplinary information.
    • Part 2B, also called the "brochure supplement," includes information about the specific individuals, acting on behalf of the investment advisor, who actually provide investment advice and make investment decisions about your account.

    We'll provide the initial Program Fundamentals, and the Client Agreement to you at the time you open your account, and these documents (including any material updates made to them) will be available to you on the Account Information section of the Fidelity Go website.

  • How do I withdraw money from my Fidelity Go® account?

    Using the same online transfer functionality you used to fund your account, you can withdraw up to 97% of your current account value, as long as the withdrawal doesn't leave your balance below the account minimum of $5,000. You could otherwise call an investment professional at 800‐343‐3548 to request a withdrawal of any amount.

  • What happens if my balance falls below the $5,000 minimum?

    If your balance falls below $5,000 because of a market decline, you will not be asked to add any additional funds. However, if your account balance falls below $5,000 due to money you withdrew, you may be asked to add more money to your account in order to bring the balance back up to $5,000. If you fail to do so, the service may be terminated.

    However, if your balance falls below $5,000 because of a market decline, you will not be asked to add any additional funds.

  • How long does it take to transfer money out of my Fidelity Go® account?

    Depending on the nature of the request, requests for withdrawals may take up to 10 business days. This time may vary, depending on the circumstances.

  • How do I close my Fidelity Go® account?

    To close your account, contact an investment professional by calling 800-343-3548. There is no cancellation fee should you decide to terminate your participation in Fidelity Go®. If you do terminate the service, you will be charged a prorated portion of the net advisory fee for the time your account was managed and based on your account balance during that period. Assets remaining in your account can be transferred or liquidated according to your instructions.

  • How do I see what's going on with my account?

    There are a few ways to view your account:

    • You can visit Fidelity.com and log in to your account to see the different types of investments you own.
    • You'll receive confirmations letting you know when we make trades on your behalf.
    • You can view your account statement online, which will provide information about your holdings, any trades we make in your account, any dividends you receive, and all other account.

Annual Strategic Review

  • Will I have the opportunity to change my information?

    You're free to change your information by visiting your Fidelity Go® account summary at any time. Just follow the link "Update your information or investment strategy."

    In addition, we will check in with you once a year to ask you to review your information to ensure nothing has changed. We call this your Annual Strategic Review. If things have changed, we may suggest a new investment strategy for you. In some cases, we may tell you that your current strategy is no longer appropriate for your account and ask you to select a new one.

  • Why is it important to keep my information up to date?

    We base our suggestion for the investment strategy for your account on the information we have on file for you. In order to help us provide a strategy that's appropriate for your goals and your risk tolerance, it's important that you keep that information up to date. This is why we ask that you review and update your information each year.

  • How do I review and update my information?

    All you have to do is go back to the original questions you answered when you opened your account, review the answers you provided, and make changes where necessary. If nothing has changed, you can confirm that. We'll provide a link at the top of your account summary to make it easier to find your information.

  • How will I be notified when it's time to change or confirm my information?

    We'll send you an email 30 days prior to the date we need you to review your information. If you don't take any action, we'll send you another email 15 days later.

  • Under what circumstances would you change my strategy for me?

    If you don't respond to our request to update or verify your information, we'll do our own analysis of your account and your information. In some cases, we may find that your investment strategy is no longer appropriate for your account, generally because you're taking on more risk than is suitable for you, based on what we know about you. In these cases, we'll move you into a strategy that is more appropriate for you and your goal. You'll be notified by email when this happens, and will receive email notification once we make the trades to put your new strategy into place.

How your account is invested

  • Who will handle the day-to-day investing for my Fidelity Go® account?

    The day‐to‐day investment and trading decisions in your Fidelity Go account will be handled by Geode Capital Management, LLC, an unaffiliated investment advisor that was founded in 2001. Fidelity has partnered with Geode since 2003.

  • Can I choose my investments?

    You may not buy and sell individual investments in your Fidelity Go® account. By enrolling in a managed account service like Fidelity Go you turn the day-to-day management of your investments over to a team of investment professionals. However, you are entitled to place reasonable restrictions on the management of your account. Please contact an investment professional at 800-343-3548 for additional details.

  • Can I change my investment strategy?

    Yes, you can change your investment strategy at any time to any of the suitable options, based on info provided in your account profile. When you make changes to the information we have on file or provide additional information, we may suggest a different investment strategy for your account. To make these kinds of changes, login to your Fidelity Go® account summary.

  • What kinds of investments can I expect to find in my Fidelity Go® account?

    Your account may hold a combination of mutual funds and exchange-traded funds (ETFs), depending on the investment strategy you select. These funds generally hold domestic stocks, foreign stocks, bonds, or short-term investments.

  • What are ETFs?

    ETFs, exchange-traded funds, are investments that are usually designed to track the performance of a specific index, type of asset, industry, commodity, or the securities of a particular region. ETFs are traded on an exchange throughout the day. This means that the price of an ETF can fluctuate throughout the day, just like the price of a share of common stock.

  • How are the funds for my account chosen?

    In selecting mutual funds for Fidelity GoSM accounts, Geode may look at multiple factors, including but not limited to investment philosophy (whether the funds are actively or passively managed), risk and return characteristics (how closely the security tracks an underlying index), assets under management, tax efficiency, and cost.

    In selecting ETFs, Geode, in addition to looking at all the factors described above, may also look at an ETF's liquidity, or how easy it is to trade.

  • What does active and passive management mean?

    These terms refer to the way individual securities are chosen for a mutual fund or ETF. In an actively managed fund, a fund manager buys and sells investments with the intention of performing better than a market index or a specific area of the market, sometimes called a benchmark. In a passively managed fund, the goal is simply to track the performance of a market index or a specific area of the market.

  • Why does my taxable account contain municipal bond funds and ETFs?

    In general, we believe taxable accounts can benefit from investing in municipal bonds because these bonds provide income that is exempt from federal income taxes, which may enhance performance over time. In addition, ETFs are generally more tax efficient (meaning that owning them usually results in lower taxes) than mutual funds that invest in similar ways.

  • Why are there shares of the Fidelity Government Cash Reserves Fund in my account?

    There are three reasons you might find shares of the Fidelity Government Cash Reserves Fund (FDRXX*) in your account.

    First, once you've added money to your account but prior to our implementing your chosen investment strategy, we'll keep your money in a fund of this type. You may see this referred to as your core position. Second, once your account is invested, you may see a minimal amount of money market fund shares in your account to handle fees, or because of money that came into your account from dividends and corporate actions. Finally, we may also keep all or a portion of your account in a fund of this type while you're awaiting a distribution due to a withdrawal.

  • How often are portfolios rebalanced?

    Once your account is invested, your original mix of investments may drift from the strategy you selected. When this happens we restore that original mix either by rebalancing your account or by buying some types of assets and selling others. While all Fidelity Go® portfolios are continuously monitored, if markets move significantly in either direction and your portfolio strays significantly from the investment strategy you selected, we may rebalance.