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FAQs: Webinar Q&A Tool

  • Why am I receiving a message that the event is currently not available?

    If you’re seeing this message it may be due to one of the following reasons:

    • The webinar event you are trying to access has not yet started.
    • The webinar event you are trying to access has concluded.
  • I’m trying to submit a question, why am I unable to?

    If you’re seeing this message it may be due to one of the following reasons:

    • The webinar event you are trying to access has not yet started.
    • The webinar event you are trying to access has concluded.
  • Why has my question not appeared for voting?

    If your question is not appearing in the list of questions for voting, it may be due to one of the following reasons:

    • The moderator has not yet reviewed your question.
    • The question submitted may be similar to another one available for voting or the topic has already been covered during the presentation.
  • I’ve submitted a question; when can I expect to see the answer?

    If your question is chosen, one of the following may happen:

    • The presenter will answer it verbally during the webinar.
    • A private answer will be sent to you directly using the Q&A tool.

    Note: While we do our best to answer all the questions submitted, unfortunately, due to the large number of attendees, we're not able to address all questions during the allotted time. If your question was not attended to, please call one of our representatives and they can help answer any questions you may have.

  • Why am I not able to write my full question?

    We encourage our participants to keep their questions as concise as possible. If your question is being cut off, it means you’ve gone over the character limit set by the moderator.

  • Am I able to vote for multiple questions?

    Yes, we encourage you to vote for as many questions as you’d like. Please note, you are only able to vote for each question once.

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