Frequently asked questions
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Review a list of questions and answers that are top of mind for our customers, including the CARES Act, waived 2020 required minimum distributions, things to consider for your investments, and more. |
Important updates
Webcast: Market update
Fidelity's leaders cover the latest market happenings, actions you might consider, and answer common questions. Watch now
Fidelity's perspective on the market
Strategies for uncertain times
Read Fidelity's latest perspectives on the markets, investing, trading, and staying well in volatile markets.
Customer solution and service options
Complete your forms online
In light of COVID-19, we encourage you to complete forms online whenever possible. We appreciate your flexibility in helping us ensure your safety and the safety of our employees.
Deposit checks with your phone
Deposit checks under $100,000 with your mobile phone. Just snap a photo of your check to deposit into your Fidelity account. You can also check balances, transfer money, place trades, and more.
Steps to help you deposit a check.
Top online tasks
- Place a tradeLog In Required
Steps to help you place a stock or exchange-traded fund trade. - Transfer funds between your Fidelity accounts
Steps to help you transfer funds. - Manage and link external bank accountsLog In Required
Advisory solutions
Explore our professionally managed offering and find one with the level of support that works for you.
Life events guidance for uncertain times
Fidelity Investor Centers
Most of our Investor Centers remain open with a self-service, secure drop box for the select services noted below. For your health and safety, face masks are required to enter these locations. Please call your local Investor Center to confirm availability.
Instructions will be posted near the secure drop box.
- Paper checks that cannot be deposited via the Fidelity Mobile® app (account number must be clearly marked on the check)
- New account paper applications
- Completed paperwork (if you have any questions as you fill out your paperwork, please call us at 800-343-3548)
Please note, at this time, the Investor Centers cannot:
- Accept stock certificates
- Accept monetary requests
- Provide signature guarantees
- Notarize documents
- Please note, you may consider NotaryCam as an option to help you access notary services online.
Helping your community NEW
Consider these ways where giving can make the greatest difference in this pandemic.
Fidelity Charitable has identified three critical areas where giving can make a difference to support those impacted by COVID-19.
Easily gift money or buy a gift card to your favorite small shop, restaurant, or business.
Get answers to your questions
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