Fidelity Resource Center

Fidelity is committed to helping you amid news about COVID-19 and during increased market volatility and we're taking extra steps to be responsive to all your financial service needs. To help you stay informed we've established this resource center for you to access expert insights, common online services, and to get answers to your questions.

Please bookmark this page and check back for regular updates.

Letter from Abigail P. Johnson
Read an important message from our Chairman and CEO.

Frequently asked questions


Review a list of questions and answers that are top of mind for our customers.

Important updates

Tax filing deadline pushed to July 15
IRS Notice 2020-18 Relief for Taxpayers extended the 2019 federal income tax filing, payment, and IRA contribution deadline from April 15 to July 15, 2020.

Read more about the provisions of the CARES Act

Fidelity's perspective on the market


Weekly expert insights
Fidelity's Jurrien Timmer and advisor Leanna Devinney discuss COVID-19, market volatility, and what you can do. Watch the latest webinar

Market volatility: Strategies for uncertain times
Read our perspective on the markets, volatility, and strategies for your portfolio.

Service options

We are available to serve you digitally and by phone, and our Investor Centers remain open for services that cannot be completed in those channels.

Mobile and online


Fast and easy mobile check deposits

Using the Fidelity Mobile® app just snap a photo of the check to make deposits directly into your Fidelity account. See how it works and access mobile check deposit FAQs. You can also check balances, transfer money, place a trade, and more.

Common online transactions

Fidelity Investor Centers

We have placed secure drop boxes at Fidelity Investor Centers for the following services that cannot be completed digitally or by phone.

Instructions for using the secure drop box will be posted on the Investor Center door.

  • Paper check deposits with account number marked clearly on the check
  • New account paper applications
  • Completed paperwork

Please note, at this time, the Investor Centers cannot:

  • Accept stock certificates
  • Accept monetary requests
  • Notarize documents
  • Provide signature guarantees

Get answers to your questions

We have several ways to help you get the information you're looking for.

Ask our Virtual Assistant below

Call us at 800-343-3548, and we ask for your patience if there are wait times.