Fidelity Digital Assets

Privacy Policy

Fidelity Digital Asset Services Privacy Policy

Our Commitment to Privacy

Fidelity Digital Asset Services, LLC ("Fidelity Digital Assets"), a Fidelity Investments company, is committed to maintaining the confidentiality, integrity, and security of personal information about our current and prospective customers.

How and why we obtain personal information

Fidelity Digital Asset Services takes great care to protect personal information about you and when we use it and we do so with respect for your privacy. We may use personal information about you to service, maintain, and protect your account; process transactions in your account; respond to inquiries from you; develop, offer, and deliver products and services; or to fulfill legal and regulatory requirements. Fidelity Digital Assets may collect public and non-public personal information about you from any of the following sources:

  • Your applications (for example, name, address, Social Security number, birth date, occupation, employer, anticipated transaction volume, and sources of wealth)
  • Transactional activity in your account (for example, account history and balances)
  • Other interactions with Fidelity Digital Assets (for example, discussions with our customer service staff or information you enter in to our websites)
  • Information from other third-party data services (for example, to verify your identity and bank account ownership)
  • Other sources with your consent (for example, from other institutions, such as when cash is transferred to Fidelity Digital Assets from your bank)

How we protect information about you

Fidelity Digital Assets considers the protection of personal information to be a foundation of customer trust and a sound business practice. We employ physical, electronic, and procedural controls, and we regularly adapt these controls to respond to changing requirements and advances in technology.

At Fidelity Digital Assets, we restrict access to personal information to those employees who require it to develop, support, offer and deliver products and services to you.

How we share information about you

We may share personal information about you with various Fidelity Investments corporate affiliates, including internal service providers that perform, for example, data processing services, fraud detection and prevention services, printing and mailing, and marketing support.

Fidelity Digital Assets does not share personal information about our customers with unaffiliated third parties for use in marketing their products and services.

We may, however, share information that we collect or generate about current and former customers with unaffiliated third parties, in the following circumstances:

  • Unaffiliated service providers that perform services on our behalf, including printing and mailing services
  • Third-party identity verification services for comparison or addition to their databases in order to verify the accuracy of your information and to confirm your identity to comply with applicable state and federal anti-money laundering requirements
  • In response to Government agencies, other regulatory bodies, law enforcement officials (for example, for tax purposes or for reporting suspicious transactions), and legal processes (for example a warrant or subpoena, where we believe such disclosure is warranted or required)
  • Other organizations with your consent.

Our service providers are obligated to keep the personal information that we share with them confidential and use it only to provide those services specified by Fidelity Digital Assets.

Privacy online

Privacy, security, and service in Fidelity Digital Assets' online operations are just as critical as in the rest of our business. We use firewall barriers, encryption techniques and authentication procedures, among other controls, to maintain the security of your online session and to protect Fidelity Digital Assets accounts and systems from unauthorized access.

When you interact with us through the Fidelity Digital Assets website, which is owned and controlled by Fidelity Investments, Fidelity Digital Assets and Fidelity Investments manage personal information in accordance with all of the practices and safeguards described previously.

When you visit the Fidelity Digital Assets website, we may collect technical and navigational information, such as device type, browser type, Internet protocol address, pages visited, and average time spent on the Fidelity Digital Assets website. We use this information for a variety of purposes, such as maintaining the security of your online session, facilitating site navigation, improving Fidelity Digital Assets website design and functionality, and personalizing your experience on the Fidelity Digital Assets website. Additionally, the following policies and practices apply when you are online:


Cookies and similar technologies

Fidelity Digital Assets and our third-party service providers may use cookies and similar technologies to support the operation of the Fidelity Digital Assets website. Cookies are small amounts of data that a website exchanges with a web browser or application on a visitor's computer or mobile device. Cookies help us to collect information about visitors to the Fidelity Digital Assets website, including date and time of visits, pages viewed, amount of time spent on our sites, or general information about the device used to access the site. Fidelity Digital Assets cookies are also used for security purposes and to personalize your experience.

You can refuse or delete cookies. Most browsers and mobile devices offer their own settings to manage cookies. If you refuse a cookie when on the Fidelity Digital Assets website, or if you delete cookies, you may experience some inconvenience in your use of the Fidelity Digital Assets website. For example, you may not be able to sign in and access your account, or we may not be able to recognize you, your device, or your online preferences.


Connecting with Fidelity Digital Assets on social media platforms
Fidelity Digital Assets provides experiences on social media platforms that enable online sharing and collaboration among users who have registered to use them. We may collect information you provide by interacting with us via social media, such as photographs, opinions, or social media account ID. Any content you post, such as pictures, information, opinions, or any personal information that you make available to other participants on these social platforms is also subject to the terms of use and privacy policies of those platforms. Please refer to them to better understand your rights and obligations with regard to such content.


Protecting children's privacy online
Fidelity Digital Assets websites are not directed to individuals under the age of thirteen (13). Fidelity does not intentionally collect information on Fidelity Digital Assets websites from those we actually know are under 13, and we request that these individuals do not provide personal information through the sites.

Review or Update your Personal Information

Current Fidelity Digital Assets customers may review or update their personal information by calling Fidelity Digital Assets.

Updates to this Privacy Policy

Fidelity Digital Assets may amend this Privacy Policy to ensure it is consistent with any developments to the way Fidelity Digital Assets uses your personal information or to address any changes to applicable laws and regulations. The updated Privacy Policy will be posted on the Fidelity Digital Assets website. All interactions with Fidelity Digital Assets shall be subject to the latest version of the Privacy Policy.



Last Reviewed: March 2019

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