FAQs: How to Update Your Security Questions & Answers
Do I have to set up security questions and answers?
Yes, in order to protect accounts and information, all Fidelity.com customers are required to set up security questions.
When might I need to answer my security questions?
You may need to answer your security questions if there is something regarding your login activity that we don't recognize (for example, logging in from a new computer).
How secure is my account information?
To protect your information and assets, Fidelity employs extensive physical, electronic, and procedural security controls, regularly adapting them as technology and threats evolve. Learn more about Online Security at Fidelity.
What should I do if I notice unauthorized activity on my account?
If you detect any errors or discrepancies, or suspect unauthorized activity in your account, please contact us promptly at 800-343-3548. We are proud to offer our Customer Protection Guarantee. Learn more about the Fidelity Customer Protection Guarantee.