FAQs: How to Direct Deposit Payments From a Third Party
How long will it take for my funds to clear?
Funds are credited and collected when we receive them—once your deposit is received you can use your funds to invest or cover your day-to-day cash management needs (such as BillPay®, debit card transactions, and checkwriting).
I sent my employer the direct deposit form several weeks ago, but I haven’t seen any deposits yet.
Please check with your employer or government agency. They may not have received your form or there may have been an issue with it.
My deposit didn't get credited. What can I do?
Deposits are credited throughout the day, so the money can post at any time. However, if there's an issue, please check with your employer, the government agency, or the third party to ensure they've sent your payment. If they confirm they have, please call us at 800-343-3548. We'll try to help you solve the problem.
Where can I find the account numbers to use to set up direct deposit?
We have some simple steps to help you Determine Your Routing and Account Numbers.
Can I cancel direct deposit?
Yes, but you'll need to contact your employer, the government agency, or the third party who set up the direct deposit to request the cancellation. Because your deposit originated outside of Fidelity, we cannot cancel the feature for you.
Can I have my pay credited to more than one account?
Yes, if your employer allows for multiple deposits, you can do that. Government checks, however, can be deposited only into one account.