Rated 1 out of 5 by Longtime Fidelity Customer Never Never take this Credit Card, no relation to Fidelity or Amex
Never take this Credit card even though the Cash Back is 2%. I took this credit card and linked to my Fidelity Checking Account, When I made the online payment of $500 from checking Account which had enough balance, the same was not reflected instantly in my Credit Card Account. Even after 19 days it is still not reflected even though both are Fidelity Account. This card is not serviced by American Express. It is serviced by FIA Card Services (under license from American Express). When I contacted FIA card Services, they had no clue about the payment, when I contacted Fidelity, they transferred the call to another company who maintains & supports online payments. They couldnot resolve the issue. and transferred the line again to Fidelity Credit Card account. The Fidelity Credit card ( 3rd party - FIA Card Services) couldn't resolve the issue till date. I am now told there is another 3rd party for Bill Payment processing. Nothing is resolved yet. Highly Frustrating.
June 21, 2014
Rated 1 out of 5 by Jackie S. "burden of proof is on the customer"
I used my Fidelity Rewards AMEX in a restaurant which overcharged me by 300%.
I filed a dispute but did not have a receipt.
Customer service said without a receipt, I must accept this amount with no recourse and the merchant was not required to submit their copy of the receipt for review.
I have disputed charges on AMEX cards in the past with no receipt and was provided copies of the merchant's receipt in every instance.
June 17, 2014
Rated 1 out of 5 by Alan Not Reliable
2% Cash back is great, but do not count on this card as your only card. My card has been suspended 3 times for possible fraud activity. It has occurred at my regular grocery store and when traveling out of state. You must contact customer service to end the hold, very inconvenient when you travel. This is the first and only card I have ever experienced this problem with. The website is terrible and so is integration with Quicken and Quickbooks. Fidelity can do better than FIA Card Services.
June 14, 2014
Rated 5 out of 5 by Urodoc cash is King
I have had both the credit cards from fidelity with 2% cash back. IMO these are the BEST deals around. The credit card service is also excellent.
Throw away your airlines affinity cards and start saving for your retirement or kids education.
June 14, 2014
Rated 4 out of 5 by 4 Great credit cards 4 great credit cards
I have been using the Amex card for about 4 months now. The card is the best value in the business. Amex is accepted at most, but not all service providers. The web site for this card is elementary and not very user friendly. The site clearly needs to be updated. Unlike the traditional Amex web site, this site is the most fragmented and difficult to access of all my cards.
June 9, 2014
Rated 5 out of 5 by Keith O LOVE THIS CARD
2% cashback on everything. Easy to figure, easy to use, accepted a lot of places, and great customer service. My account got hacked due to a virus on my computer and I got a call from Fidelity American Express alerting me to the cashback being redeemed for a walmart gift card several states away and it got flagged as suspicious activity. They caught it quick and refunded my cash back.
I would recommend this card to everyone. A fantastic company and a pleasure to deal with. Thank you!
June 6, 2014
Rated 1 out of 5 by H. Abbas Horrible Customer Service
Horrible customer service for this credit card. I've had issues 3 or 4 times trying to get hold of a representative for simple issues. Their automated system is horrible and disconnects you if it can't get hold of a rep within a few minutes. Then you have to call and wait again to get a hold of someone. I've complained to a manager at the call center who apologized and sent me a $25 gift card and promised that it would never happen again. However, it has already happened a few times after I filed my complaint.
June 3, 2014
Rated 5 out of 5 by Richard The best
I used the Fidelity MasterCard for years earning 1% until a friend told me about Fidelity's Amex card earning 2%. I was skeptical until I tried it and now it is definitely my go to card. Amex is accepted at most businesses and I kept my MasterCard for those instances where it was not.
June 1, 2014
Rated 3 out of 5 by Richard W. 2% points = 1% cash
I just got off the phone with Fidelity Customer Service and they explained you "Earn" 2% on your spend dollars in points and when "redeemed", you net 1% on your spend dollars. I've only been getting 1% transferred to my account so this is consistent. Other reviewers state 2% cash back, but I have my doubts.
May 29, 2014
Rated 2 out of 5 by Vic Too many issues
I chose to get this card for my large wedding purchases to get some extra cash back. It worked well until I started booking my honeymoon hotels on priceline.com and my card continually got denied for insufficient vendor information. After hours of calls with both FIA card services and Priceline together, I had to put these purchases on another amex which had no problem at all. Not only that, but the website is one of the worst I've been on in a long time, a complete disaster that I try to avoid. Who knows what is going on with the auto-pay feature, apparently there is no auto pay in full? I've only had one knowledgable customer service rep out of the 10-12 that I've had to speak to over the past month as well. With 2% cash back I wish this card would just work!! Not worth the headache!
May 20, 2014
Rated 5 out of 5 by TXcustomer Great card - We use it the most by far.
This is a really great credit card. Most places we shop accept AMEX - both in person and online. That 2% on everything really adds up, and it is super easy to redeem the points to your Fidelity account. Also, the foreign transaction fee is only 1%, so you still get 1% net rewards even if you use it overseas.
May 20, 2014
Rated 1 out of 5 by 210Doc Not up to expected Fidelity Standards
I just deleted a long rant detailing FIA's failure to cover me for a merchant that failed to deliver cremains for a cremation arranged and documented by phone.(but with no written contract other than three people witnessing the agreement on a speakerphone and prolific notes...Caveat....obtain a written contract for any phone purchase otherwise you will be informed that you have no proof of the fee quoted for the service...long story here). End result, after my objections, FIA gave me a credit on my account of $150 to make up for a charge of close to $1200 that should have been partially or totally denied since, as of this date eight months later, no cremains have ever been provided even though the merchant was fully paid upfront by my use of the card.
I also have had denied charges locally and during travel which is annoying. My last one was for a $15k local purchase....ie $300 reward for that one transaction. It was well below my credit limit, but denied. I gave up on telephone approval after the merchant and I both experienced dropped calls and long periods of being left on hold to verify the veracity of the charge. It was embarassing with people around to have your card denied and be unable to rectify the problem. Swiping another rewards card resulted in immediate approval with only the swipe, but halved the reward that I would have gotten through use of the FIA card.
Overall I have been five star pleased with Fidelity Investments themselves for many years, but the problems I have experienced with their AMEX card relects poorly on the reputation of an otherwise excellent customer service oriented company. As a result I am currently evaluating other options for the investment of sizeable proceeds from a recent business sale.
May 13, 2014
Rated 1 out of 5 by Ray 39 Web site hard to navigate for simple transactions
Difficult to move cash balance into existing fidelity account.
May 13, 2014
Rated 5 out of 5 by Pen name Best Rewards Card Out There
Pair this with the Fidelity Rewards Visa and you will be rolling in the rewards money. They are the only two credit cards I use.
May 12, 2014
Rated 1 out of 5 by ggreg Buyer Beware
If I could give zero stars for customer service I would. While the cash back reward on this card is one of the best, it comes with headaches and hassle. Expect to make several calls per year to the fraud department for an overly sensitive fraud detector on routine transactions. Then expect to deal with rude and unfriendly customer service representatives who are in no hurry to help you. This is the reality of this card. Sort reviews on low to high and see how many other customers have experienced the same. Fidelity should do something about the customer service of FIA card services.
May 12, 2014
Rated 1 out of 5 by Eric Not for travel
Once you go through the deliberately complicated task of setting up auto payment in full, then the card is a great way to automatically receive cash rewards. The FIA website is by far one of the most cluttered and confusing sites I've ever tried to navigate and I try to stay away from it as much as possible by tracking my spending through mint.com. Customer service is absolutely horrible since it goes through FIA and not AMEX.
The card is fine to use around town but I will NEVER travel with it again. On a recent trip out of state, transactions were rejected routinely even though I called customer service three separate occasions and kept FIA informed of my travel dates.
That said, I still use the card routinely since the 2% reward is hard to beat.
May 10, 2014
Rated 5 out of 5 by Timbo Best rewards card in the industry
At 2% cash back this is the best rewards card in the industry - bar none - ever. Most cards come with a 1% reward. You are literally doubling your money by doing nothing different other than using Amex versus V/MC. The auto deposit option makes this even easier to use. There is no time consuming redemption process, and quite frankly cash rewards is a much better option than airline miles or hotel points, etc. I have found you can find better deals online by comparison shopping and you aren't tied to a specific brand.
May 9, 2014
Rated 5 out of 5 by BayAreaGal This is my go-to card
I really love this card. It is so easy to deposit my cash rewards back to my Fidelity CMA account. Customer service is top notch and I never have any issues. The only disappointment is the quality of the physical card you receive. You would think it would be a nice card but it reminds me of the fake credit cards you would get in the mail. Oh well.
If you have a Fidelity CMA account, it's very easy to link it together to pay your bill or receive cash rewards.
May 9, 2014
Rated 1 out of 5 by lkgh Can't use at Amazon for multiple purchases
Can't use to buy multiple train tickets in Europe.
I'll be cancelling mine. I've had it 2 weeks and been on the phone with the 4 hours. Their fraud department shut down the card twice since I received. Once because there were 3 charges to a company they didn't recognize (Italy's national rail system) and a 2nd time when I bought 5 items from Amazon which were each charged separately. They said that if an online merchant charges the card more than 3 times in a short period of time, the shut it down. The benefit of 2% cash back seem excellent, but has certainly not been worth it thus far.
May 9, 2014
Rated 5 out of 5 by JD Cash is king!
There's never a hassle spending cash as there is with trying to use any other type of reward. No restrictions, no blackout dates, no unavailability. Getting a 2% discount in cash on everything I buy gives me the money to buy the rewards I want!
May 9, 2014
Rated 5 out of 5 by AmyJazz Favorite Credit Card
I have used this card for 4 years now and love it! Once I got married, my husband decided he wanted to use the card as well. So now this is our "go-to" card and we use it for almost all purchases. The unlimited 2% cash back is amazing!! I would recommend this card to anyone.
May 6, 2014
Rated 3 out of 5 by rakesh Frequent transaction Rejections
I had few issues with this card recently where transactions were rejected. Wasted few hours of my time making multiple calls on various occasions to resolve the issue. Ended up using my Mastercard few times but I like the 2% rewards and would love to see this card work efficiently.
I was told it was to prevent fraudulent transactions which I tend to disagree.
May 6, 2014
Rated 1 out of 5 by Disappointed_longtime_Fidelity_Amex_customer Frequently results in declined transactions. Something is drastically changed in the last 6 months
I have had this card for over 5 years now and was fine with it until the last 6 months..
Like many other card holders are calling out above, using this card frequently results in declined transactions. About 4 weeks ago, this card was declined for <100$ transaction at Costco - a purchase I routinely make. Just yesterday, the card was declined at Sears for an 87$ transaction. a couple of months ago, a 6$ charge in the cafeteria was declined for "fraud protection".. I have used this card for similar amounts for 100s of days.
Not sure what is wrong, but something is seriously busted or the company is intentionally trying hard to get rid of their customers.
Ostensibly, the customer support first said the awful and faulty "fraud protection" was for my benefit.
A couple of months and about 10 or so declined transactions later, when I called in to complain they made me change my cards, thus requiring me to update all my auto payments and online merchant profiles. This time however they assured me that they have fixed the problem.
A week later this problem #of randomly declining transactions# was back!!
I have had several random declined transactions in the past few months and have come to realize that this card despite its 2% cashback isn't worth the effort anymore.
From a convenience point of view - if you don't like holding up checkout lines at the most unexpected times and tend to carry multiple back up cards or cash then this card isn't for you.
From a customer service point of view, they made me go through the inconvenience of changing my cards, updating my accounts, all for no apparent reason indicates the ineptitude of their service. They are also routinely inaccessible from 8:30 pm ET or so each Sunday - when it is still 5:30 pm in the west coast. If you call for a declined transaction at that time, they can't help you since the system is completely offline.
From a value point of view, the 2% is nice, but the high maintenance #in terms of time and dealing with sub-standard customer service# and complete lack of reliability, this is very low in value.
No - I wouldn't recommend this card to anyone. Buyer beware!!
May 5, 2014
Rated 1 out of 5 by Matt extended warranty issue
I tried to use the extended warranty service (+1 year warranty on top of mfr. warranty), and filed a claim for a dishwasher that stopped working little after a year. They said it was a temporary claim and I would receive a follow up email within two days. This didn't make any sense because I was hoping to call a repairman soon to fix the dishwasher after talking to a rep and getting a confirmation. My wife kept doing the dishes herself for these two days. In the third day, there was still no emails and I called them back. They said they are still trying to figure out if my card provides this coverage, and also asked me to call back on Monday to get the status update. This is not an acceptable experience at all. I had used Visa's extended warranty coverage before, and it was an instant approval after calling.
May 2, 2014
Rated 3 out of 5 by AllRight Missing/Incorrect Info
My card came with a two-page privacy statement, a 14-page Agreement, and a 4-page brochure. Too bad it didn't:
1. Put the Annual Fee of "None" into the Fees section of the Agreement, so it can easily be found, instead of displaying it on this website or the disclosure in the online application.
2. Put the 1% foreign transaction "commission" in the Transaction Fees, instead of just in a descriptive section.
3. Correct the FAQ at https://www.ibsnetaccess.com/NASApp/NetAccess/ContentDisplay?contentType=Help&ACCTID=7027#Credit%20Card%20Benefits
where it says that the online benefits center doesn't support this card. After reading that, I carefully re-read the supplied materials and searched the web to find the details of the benefits that are only described in summary form in the supplied brochure.
4. In https://www.managerewardsonline.fiacardservices.com/RMSapp/Ctl/display?pageid=programdetails
it says "to establish the mechanism for automatically redeeming Points for Fidelity rewards to be deposited into you Fidelity account, sign into fiacardservices.com/worldpoints". Looking there, I found a way to add my Fidelity account to the card, but there was no indication that that addition was sufficient to establish automatic redemptions.
In contrast, even near midnight on a Saturday, the customer service reps who answered my questions were very pleasant and knowledgeable.
April 19, 2014
Rated 1 out of 5 by frustrated rejected frequently
lately the card is routinely rejected for routine purchases, constantly on the phone to approve charges. Get another card! Not worth the rebate!
April 6, 2014
Rated 1 out of 5 by Deceptive FIA no automatic bill payment
I got my card a month ago and just went to set up autopay, as I have done easily for numerous other credit cards.
Agree with similar posts noting the intentionally confusing FIA payment site that does not enable automatic bill payments in full. You must log in monthly to enter the appropriate payment amount, and the login process is not user friendly.
April 5, 2014
Rated 2 out of 5 by Carl Confirmed - Very Poor Service
I applied online for the Investment Rewards card and upon completing the application it stated my Retirement Rewards application was complete. I immediate called Fidelity because of the error to ensure that I was getting the Investment card. They said they would cancel and to reapply. A few days later the Retirement rewards card showed up on my fidelity account and a week later I received the Retirement card in the mail. Subsequent calls have failed to get the correct card so far. Just BEWARE, the customer service that others have mentioned are in fact very poor and to get the 2% rewards there might be some pain to go through.
March 25, 2014
Rated 5 out of 5 by NJB The only card I need
After hearing there was 2% cash back, and I could cash out my rewards into my fidelity account, I was sold! This is truly the only card I need!
March 24, 2014
Rated 1 out of 5 by JBD Terrrible Customer Service
This is worst card that I have ever owned. It keeps getting denied (about 50%) at different merchants in my home town. Moreover, traveling is terrible with this card. I would not recommend it to anyone.
March 24, 2014