Rated 1 out of 5 by Poorservice! Poor Service!
I have had problems with them freezing my account due to questions as to whether I was using it or an unauthorized person for even small amounts. THEN I went overseas, told them where I was going and STILL it was frozen multiple times.. Had to use my Visa Card overseas.... NEVER had these problems when I had my Amex Card directly from Amex....
November 14, 2012
Rated 2 out of 5 by jajajohn BEWARE! Autopay may result in overdraft charges
If you choose "autopay previous balance", your payment account will always be charged the FULL previous month's balance even if you make an interim payment on this balance from another account.
Every other credit card servicer I am aware of deducts interim payments from the autopay amount. Fidelity AMEX does not subtract interim payments from the autopay amount.
If the previous balance was already paid from another account, Fidelty AMEX ignores this payment and again withdraws the full previous balance from the assigned payment account. This policy always results in overpayment and possibly an overdraft (if insufficient funds are present in this account.)
Fidelity should require that FIA Cardservices recognize interim payments in its autopay policy.
November 5, 2012
Rated 1 out of 5 by Jose Andreu (real name) 5000 points every month?
Do you have to charge $5000.00 every month to get 2% automatic redemption into your eligible Fidelity account?
Please let me know.
The reviews I been reading are like a horror movie.
Unbelievable that Fidelity and Amx. Exp. are not responding.
November 4, 2012
Rated 5 out of 5 by Erin Fantastic!
All-around, this is a great card. I appreciate the fraud prevention efforts, and have not had any troubles with routine purchases as other users have mentioned. I have recommended this card to many of my friends.
November 2, 2012
Rated 2 out of 5 by jaygee 59 card use
dollar rewards are deposited directly to money market account, which is a big plus. the problem with the card is their fraud detection is way over the top and a huge inconvenience. we have had charges as small as ten dollars rejected,and if we travel out of state they require a pre call. will be canceling.
November 1, 2012
Rated 4 out of 5 by Chaz Use Mint to Track Purchases
I love the cash back. I had a few issues early on with the fraud monitoring, but this has settled down. If you like to keep track of your card activity, you can used MINT. It's a free online financial product that lets you watch account balances and transactions. For some reason, FIA allows mint to receive daily transaction info while QUICKEN is only available monthly.
October 28, 2012
Rated 2 out of 5 by Tobey No Direct Link to Quicken
The Fidelity Rewards American Express Card is serviced by FIA Card Services. They do not offer Direct Link to Quicken and this prevents you from keeping up to date if you use Quicken. I have brought this to the attention of both FIA Card Services and Fidelity over the last 3 years and there does not seem to be any changes on the horizon.
October 23, 2012
Rated 5 out of 5 by Danielle OMG This FIDELITY Amex Card AWESOME
Simple to use. Cash just plops into my FIDELITY brokerage account each month.
2% - is FABULOUS.
Real deal - CASH - yeee ha
October 23, 2012
Rated 4 out of 5 by CDFNJ Card is fine - Customer Service, not the same as Amex
If one of the reasons you are thinking of getting this card is because you love AmEx customer service, you should know that the card doesn't appear to be serviced by AmEx. I lost my wallet last week. I called AmEx to cancel the card, but they had no record of the card. They did have my regular AmEx acct info. It took nearly 30 minutes to get connected with the proper folks to cancel the card. And unlike the regular AmEx card replacement, which was over-nighted, it's been 5 business days since I reported my Fidelity Card lost. I followed up today was told that it was mailed only yesterday and I can expect it in 5-8 days. Too bad for them, as in the meantime, I'm using my other AmEx card.
October 17, 2012
Rated 5 out of 5 by Asterix 2% cash back on everything
What more can you ask for, 2% cash into your Fidelity account on everything you buy! (Which is essentially 2% cash back as you could take it right out if you wanted to)
October 17, 2012
Rated 5 out of 5 by kschiedi Best Rewards Card Out There
I have made it my hobby to find the rewards card that gives the most in terms of real value. I've had airline miles cards, cash back cards, cards that gave money toward car purchases.... This one is the best of them all. 2% is the best rate going, and there's no annual limits. It's easy to link it to your accounts and no hassle. I just sit back and watch all the money pour into my college savings portfolio.
October 5, 2012
Rated 5 out of 5 by DW Value & Simplicity
Of all the no annual fee credit cards available, this is the simplest card that maximizes returns. The 2% cash back never ends, nor is it contingent on 'categories'. It's just 2%, all the time.
September 29, 2012
Rated 5 out of 5 by Best card I've had in 32 years Best ever
If you have a Fidelity account, and why wouldn't you, this is the best credit card deal available. No fees at all (just pay your full balance each month directly from cash in your Fidelity account# and get 2% cash rebate from purchases automatically deposited into that same Fidelity cash account. AmEx is honored almost everywhere, though there are times we need to fall back on our Fidelity Investment Rewards MasterCard #all the same perks, but a slightly lower rebate rate). If you are not using this card, you should be.
September 29, 2012
Rated 5 out of 5 by Alvin of Southfield, MI Fidelity has the best hooks in the financial industry.
I use this card for every purchase. It is the rare mom-n-pop operation that will not accept the Am Ex card these days. I have recommended the Fidelity Rewards Am Ex Card to my friends. They confirmed being happy with the card too.
Initially, I experienced a few purchase challenges until Fidelity learned my shopping patterns. Now, I only hear from them when there is actually a fraudulent purchase.
I have found the Fidelity customer service to be outstanding and very friendly. Fidelity has helped me refute charges from more than one vendor with sloppy records. They have honored my requests for credit increases immediately. What is there not to like? I have access to my checking, investments, and credit card statement by simply logging into the Fidelity web site. It is sweet.
Fidelity has some of the best financial hooks around. They pull you in with their 2% cash rewards card and the provision that you establish a small account. Now that a relationship is established, you might as well use Fidelity's excellent banking service - it is the best. A few months down the road you discover some sweet investments on their website and then you are hooked.
September 23, 2012
Rated 5 out of 5 by CardUser0807 Great! Only one gripe...
Love this card. Great rewards. Easy. Love AMEX customer service.
BUT - this card can NOT be linked to Fidelity bill pay if you use Fidelity's Cash Account to receive an e-bill. You have to manually pay etc.
September 10, 2012
Rated 4 out of 5 by LG Good, but not perfect
No fee and 2% back is great. However, on 2 different occasions in the last year, my card was declined because Fidelity decided that there was the possibility of fradulent use by someone else. Each time it was very inconvienent and was for small dollars (maybe a hundred dollars or less), even though I spend thousands each month. It caused me to lose reserved airline seats. Also, I tried to make a claim for a damaged iPhone under the warranty program. Because I bought it online I did not have a store receipt - no claims without a store receipt I was told. P.S. the claims are made with Fidelity and not through the American Express company itself. (It's a Fidelity card, not an AMEX card they like to point out).
August 20, 2012
Rated 5 out of 5 by Srip2 Recommended
A very good cash back card; accumulating minimum $50 cash back very fast if you use this card everywhere
August 15, 2012
Rated 4 out of 5 by Drew J Rewards are great FIA Card Services Customer Service is HORRIBLE
The card and its rewards are excellent. There are no problems with the card being accepted anywhere that American Express is accepted. However, the customer service at FIA Card Services (the issuer of the card) is horrible. I have made at least a half a dozen calls to their call center and the people are rude and agressive in challenging your requests. If I could find a card with as good of rewards, I would switch my card.
August 9, 2012
Rated 1 out of 5 by Mitch Trigger Happy
I was trying to purchase a TV at a large national store. The purchase was well within my limit and was about ten in the morning. The purchase was denied! After checking with AMEX, they said oh sorry, that looked like fraud. It did not fit your purchase pattern.
Talk about embarrassing. My credit is bulletproof.
August 3, 2012
Rated 4 out of 5 by TX great cash back, fraud detection holds are a pain
2% cash back is great, easy setup w/ Fidelity account.
FIA Card Services "fraud detection" has placed holds several times on simple, legitimate transactions - small $ amounts, not while travelling so I'm not sure what triggers their fraud alert and their representatives aren't able to explain it either. And it seems to be occurring more frequently.
August 3, 2012
Rated 1 out of 5 by Berk75 Annoying and impossible fraud detection service
This account is history. The rewards are good but they continually put holds on charges due to fraud detection. There has been no change in my charge pattern and I have brought it to their attention twice that the payment holds need to stop. Card will be cancelled as soon as paid up, not worth the trouble.
July 29, 2012
Rated 1 out of 5 by FidoBeware Card is Great, Fidelity is Not
The cash back AMEX card seems too good to be true -- and is. While FIA Card Services (who operates the card) is great, Fidelity decided they weren't making enough money on me, so decided to close my account after I had been happily accumulating cash back on the AMEX card for a year. So now my accumulated points are in limbo, with no Fidelity account to transfer them to, which means I will probably only get half of the stated cash back I deserve.
I've never had a bank account closed in my life, and even when I submitted all kinds of documentation to Fidelity to appeal the decision, they wouldn't budge.
July 16, 2012
Rated 1 out of 5 by JohnT Clarity of statement - very very poor
American Express card makes it very difficult to find the balance due. The statements always show the minimum - in order to maximize your interest.
If Fidelity offered any other card, I would discontinue American Express!
July 10, 2012
Rated 5 out of 5 by annalou Great Card!
This is the best rewards card I have in my wallet. Only downside is AMEX isn't accepted everywhere.
June 25, 2012
Rated 4 out of 5 by theroc Why so many fraudulent charges?
Since acquiring both the Fidelity Rewards American Express and the Rewards Visa cards by FIA, there have been several occasions where my account has been locked on both cards because their security department has detected fraudulent charges. Although they were all legitimate fraudulent charges and I appreciated their being able to detect such charges, it definitely is an inconvenience to have the account locked, have a new card sent, and have to change account numbers and any automated payment procedures. Never before with any other credit cards --and I've had many throughout the years-- have I had to deal with this situation. The fact that it occurs with such regularity and frequency is a concern and something that really shouldn't happen. I have to put the blame on them as I haven't really done anything different with these cards than I have done with the numerous credit cards I've had in the past as far as how carefully I use them to prevent anything being revealed. I believe FIA has to work harder on this.
Otherwise, their service has been satisfactory but like others have said, it doesn't compare with the service provided by the American Express representatives themselves.
The procedure to automatically redeem cash back into a Fidelity brokerage account is very confusing and not user friendly at all. I'm still unsure as to how to toggle back and forth pertaining to this feature.
Overall, I'd still recommend this card to friends as it does provide a true 2% cash back without caps, or other confusing restrictions.
June 23, 2012
Rated 1 out of 5 by M Terrible for quicken users!
You can't beat 2% cash back. However, I hardly use this card because it is almost impossible to track using quicken.
Had I known that the card was issued by FIA card services (not fidelity) and that it is managed on a clunky website: www.ibsnetaccess.com (again, not fidelity) I would not have signed up. You cannot download your statement until the statement is over, and forget about setting up automatic updates with quicken (or I'd imagine any other personal finance software). Plus, the ibsnetaccess.com website frequently crashes, further complicating the process.
In sum, if you use personal finance software to track your finances, this card is NOT for you. While you may save slightly more than you would with other cards, it is not worth the extra time it takes to manage the card.
June 22, 2012
Rated 2 out of 5 by Stella Not a real Amex
The card works as promised for rebates, and so it is a pretty good deal. However, the customer service and account protections aren't up to snuff. The card is neither run by Fidelity nor by Amex. The bank that does issue the card is not especially helpful or easy to contact. I had a minor problem with a purchase and they made it very difficult to dispute the charge. In the end the merchant corrected the mistake on their own, but the credit card issuer was worthless in helping to resolve the problem.
June 19, 2012
Rated 5 out of 5 by LOVE_FIDELITY_AMX Does-it-for-you-card
The Fidelity American Express Card is the card for those who; want the points that are converted to cash, but don't want to wast time counting the points. Fidelity AMX card rewards you with 2% of your purchases, which can be set up to be contributed directly to your Fidelity retirement account (401K, etc). Before forgoing the 2% as a a minor sum, remember that bank savings account interest is less. I read CBS Money Watch, 2/23/2011 and was convinced.
June 14, 2012
Rated 5 out of 5 by JessieJess I love getting 2%!
Getting 2% on every purchase is fantastic! The only downside is that some merchants don't accept american express.
June 9, 2012
Rated 5 out of 5 by Tracer BEST CASHBACK CARD OUT THERE! NO CONTEST!
If they take AMEX, this is the card I use. I pay most of my monthly bills with it too. 2% across the board cashback. Simple! No rotating categories, no hoops to jump through to get rewards. Rewards are automatically deposited. This is the way cashback cards should be.
June 4, 2012